Pelsbarn Reviews 

I have not purchased from Pelsbarn but I have something to say about the reviews. In less than a week there are an enormous amount of reviews where people are not happy. Their Customer Service appears to be the biggest problem. What I notice when Pelsbarn replies to a negative review it seems to be a canned review or a ‘bot’ response that can have a few items switched depending on what the problem is. On the negative reviews they may respond and say they understand the frustration and they list, usually, why the person is unhappy and apologize. They say they will turn the information over to the proper department to straighten such a problem.
Not one response said anything about fixing the problem, that the shipping label is in an email to the person right now and they should check their email to see if they’ve received it.
If the negative response is about a problem they apologize & understand the customer’s frustration but they leave it at that. Nothing about solving the problem.

Someone mentioned it took a long time to receive their items. This makes me wonder where they are manufactured - out of country?

While there are positive reviews I found less of them in the first week than all the negative reviews. I was very interested in trying the car seats but I won’t now.

I hope some of the people checking reviews finds this summary helpful.

Going on four weeks and no product. They claim fast shipping but after multiple emails, their customer service does nothing. Very disappointed we could not get the product we paid for.

Ordering was easy. The car seat/bed arrived quickly. It’s very easy to install. My dog loves it. He curls up and goes off to sleep during his car rides. It’s soft and fluffy, I feel he is protected from harm when he’s strapped into his car seat.

I should have listened to the reviews. Horrible company. They advertise buy one get one. Well they charged me over $140 and only sent one cooling mat. They do not return emails. Do not buy anything from this company. I am trying to get half my money refunded but I won’t hold my breath. They are crooks. Took over 3 months to get one mat that looks think a piece of cloth.

What a HORRENDOUS experience it was trying to return an item to Pelsbarn. I packaged everything up to their exacting specifications, but their process is extremely manual (no returns accepted through their website, have to email, they'll push you to accept a discount, return forms have to be filled out by hand -- like returning something you bought via catalog in the 80's!)

I am STILL going back and forth with their "customer service team" (pretty sure it's just a bot) and while they confirm they received my return two weeks ago, they will not release the funds back to me, they're "waiting for their finance department" to process the return. So incredibly frustrating -- I will NEVERRRRR shop with them again and will go out of my way to tell every single person I know what a horrendous company this is to work with.

I fell for the oodles of positive reviews and purchased the cooling mats during a hot spell. My dog is 11 years old and lays around a lot. One mat tore and the threads pulled within 10 days of laying it on her bed. She hasn't damaged a dog bed since she was a young pup! These are poor quality items and not worth the $100+ I spent. Dog items should be inherently durable. I immediately bundled up everything and have been in a customer service spiral for three weeks. They first offered to refund me 20% if I kept the product. Then they offered a 30% refund. I insisted on returning the product, because that's still $60 laying around, an item ripped and of poor quality. Then they asked for a photo so they could replace the ripped item. I sent them a photo, and now they've fully denied a return and said, "we apologize for your frustration, we can't accept the return," and no other resolution. Twice I've asked for a phone number to call and speak with someone, but they haven't provided one.
I would not recommend returning your items without preapproval, but this is the address they provided at one point:
Pelsbarn Returns
SHIPFUSION
560 Busser Road
York, PA 17406

I recently purchased the Pelsbarn Luxurious Full Backseat Protector and absolutely love the quality. It fits perfectly, keeps the car clean, and feels very premium. My dog is so much more comfortable during car rides now.

The mission statement sounds good and personable but in actuality after a long wait (which is ok, I’m pretty patient), the wrong color cooling blankets were sent on two orders that I placed (I ordered beige. They sent blue)and when I emailed about it , I only got a chatbot robot reply stating a human would intact me in 5 days. That never happened.I have emailed Pelsbarn 3 times in 2 months requesting a response from a human and each time the AI chatbot tells me that the more I email them, the longer it will take for me to get a response. In addition they initially emailed me that due to my extended wait time they would upgrade my blankets from large to XL for my patience. That sounded great but it never happened. The people I ordered them for aren’t into blue and it doesn’t match anything in their homes. The matching pillows I ordered did arrive in beige so they are not matching sets. Also these blankets are sold without offering measurements, just advising which size to buy for the breed. I found them to be much too small and not as described for size. Meanwhile they continue to bombard me with ad emails soliciting me to buy additional products when they haven’t resolved the issue with the first two orders or even responded to me. I don’t think their”team” exists. Just robot emails. Bad business practices. It seems all hype and no delivery. They seem slick and not legitimate. I wonder if the dog rescue backstory is fabricated for sales.

It is now one month later since I sent my item back for a refund and just as I suspected, no one has contacted me. I have proof of receipt of return. Now they have the product back and my money. They took it all!

I won’t use this company again. Based on the checkout experience and spam mail alone. It is obnoxiously designed to confuse you with a ridiculous number of ‘add to your order’ upscale pitches. I just wanted the dog bed on sale and a pillow. Get in. Get out. Had to watch every button I pushed carefully to make sure I didn’t accidentally fall for the pressure sales pitches. One after another. Then no more than 5 minutes after completing, they were already polluting my inbox with additional promotional/sales crap. The ‘constant contact’ marketing harassment is a bane to human existence. How I long for the days you could just buy what you want without opening yourself to endless email harassment. Unsubscribed. And though it took them mere minutes to begin the harassment, it’ll no doubt take them weeks to stop it. I will never buy here again - no matter how good the product is when it finally arrives.

This was my second order from Pelsbarn! My terrier LOVES her cooling mat. It is such a great quality and awesome in this Arkansas heat! So this time, we ordered an XL one (with a second XL for a Dog Friend).

I thought there had been a mistake and the second one didn't ship. When I contacted Pelsbarn, they were so accommodating and helpful. The second cooling mat arrived the next day in a separate package.

My order was lost, but customer service quickly resolved the issue after discovering it was sent to the wrong address. They immediately shipped a replacement, and I received it without any problems.

Do not order from this company. Quality is port and sizing is too small for large dog. States you can return within 14 days but the email address is bogus and the phone number isn’t answered. No return shipping address is included in the shipment so you don’t have the option to return within 14 days. Total ripoff!!!
After providing my contact information, Pelsbarn did not contact me. Their response is nothing more than words.

Worst customer service ever! AI bot replies, no human help. I ordered two luxurious car beds and received the wrong items. I tried to exchange but only got the same AI responses. I finally threatened to dispute the charge if I didn't hear from them in a week. No surprise, no response. I disputed the charge. Then received a contact right away! I am truly sorry I decided to trust them and cancel my dispute with the promise my return label will be sent to me. I cancelled the dispute on June 1, 2026. It's now 3 months later and after dozens of emails and phone calls, I have nothing. Only their insincere "We are very sorry for your inconvenience...bs and more bs". Save yourself the problems and don't buy from this company. They are thieves.

My dog loves to sleep on her new cool blankets.
My wife took her blanket off her bed at night time.
Laila would not sleep on her bed. Instead, I found her on the second blanket in our Living Room.
I put the blanket back on her bed and she came in and went to sleep.
Moral of the story, Don't mess with her blankets.
Very good quality and amazing how it is always cool to the touch.

Cooling blankets arrived super-fast and even included a special extra gift! Most of all, my German Shepherd loves the comfort of the blanket!

Its a fantastic product, my dog loves the pad, he is a heavy coated breed and it does stay cool

The bed’s arrived late. They were not like pictures our beds weren’t stuff as much as the pictures showed. I had to unstuff the one bed to make the other full enough to look like the picture. I tried fluffy it before but you can tell they were cost cutting on the filler. I used almost all of the stuffing from the other bed. Our cocker spaniel’ s wouldn’t get on them so hopefully now the will. I will probably have to add foam to the base also, due to nothing stuffed in it and that was true to the picture. But they prefer a soft bed. I highly recommend you spend your money elsewhere. They don’t seem to cool and the blanket is just 2 thin pieces of see through cloth sewn together. DON’T waste your money.

The customer service is top-notch!! Everyone was very professional and friendly.

My dogs love them !! Great purchase living in Florida!! I washed them already & they still came out cool when I put them back on the floor.