Lois Spam

The sofa bed with free pillow and sheet arrived fine, but after several days, my dog refused to use it...he'd lie anywhere but on the bed. The trouble started when i wrote and said I wanted to return it (I was well within the 14 day return window). several back and forth emails where they offered me a 20% and 30% credit and I keep the bed, then a 30% refund and I keep the bed. I told them each time I just wanted a refund. Finally they said OK, but never told me where to send the return. After 2 requests, they finally gave me a mailing address. They require original packaging be used so I vacumed compressed everything and sent it back with the tracking #. They received the package on Friday and by the following Friday I had heard nothing. After contacting them twice inquiring when I could expect my refund, they finally email me 2 weeks later to say they inspected my return and found a small spot so they were rejecting my return. Also they included a photo of the "damage". Get this...it wasn't even the bed! They had a small piece of material laid out with a small spot...not the bed, not the pillow and too small to be the sheet! Completely bogus! They could understand my disappointment, blah, blah, blah and would deduct $15.00 on top of the $7.99 restocking fee.
This company should be ashamed of itself!