Petmania Reviews 

3,105
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 692 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast delivery and excellent product quality, often highlighting the wide variety. Many appreciate the efficient, helpful service, with staff described as polite and knowledgeable. The online ordering process is also noted for its ease and convenience, contributing to a very positive overall experience. However, some customers noted issues with orders, like receiving incomplete or incorrect items, or deliveries arriving with damaged packaging. A few also experienced delayed orders. Additionally, some reviewers were not happy with the grooming service, describing unsatisfactory experiences with their pets' coats.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the very quick and fast... See more

Product

Consumers generally express satisfaction with the products, highlighting a great variety and good quality... See more

Order

Users describe ambiguous interactions with order, with many customers reporting positive experiences such as... See more

Service

Clients share positive opinions on service, with many expressing satisfaction and happiness with their... See more

Staff

Customers had positive experiences with staff, frequently describing them as friendly, helpful, and polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Item arrived damaged but within 24 hours of pointing this out a suitable replacement had arrived, hand-written note added and some lovely unexpected treats. Can't ask for more. Well done Becca for tur... See more

Rated 5 out of 5 stars

Easy website to navigate. Products were in stock. Price comparison - excellent. I'd used 2 other online pet supply websites before - BUT - your service and delivery (especially packaging) were far su... See more

Rated 5 out of 5 stars

Quick service, items all in stock and with the discount code in this financial difficult climate every bit helps. I wasnt ready to purchase again so quickly but the discount code made it an easy decis... See more

Rated 5 out of 5 stars

Great products, fast delivery, and helpful, polite staff. I have always had a great experience when buying in-store or online. Recently, my online package arrived incomplete. Some items were missing,... See more



Company details

  1. Pet Care Store
  2. Animal feed shop
  3. Pet Groomer
  4. Pet shop

Written by the company

Ireland's home of pet care offering professional services for all your pet care needs including dog grooming, flea, tick and worming treatments, pet nutrition advice, free weight checks and so much more...Stores nationwide or shop online at petmania.ie


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3k reviews

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1-star

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4.5

All reviews

(3,105)

696 reviews in the last 12 months

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Rated 5 out of 5 stars

The staff in Mahon are fantastic 👏

The staff in Mahon are fantastic 👏.
So friendly and helpful, keen for us to use the app for offers and bargains and so kind to our dog Bonnie. She had a fabulous grooming here, came back smelling gorgeous and coat, nails and ears are neat and clean. Five Stars!!

15 July 2026
Rated 1 out of 5 stars

EXTREMELY Poor customer service

I had an appointment for today 15 July 26 at 4 30pm. This was then cancelled on me. The excuae was that they had tried to phone me but got no reply. I had one missed call from them yesterday but I then tried contacting them later. They must have been closed and there was no facility to leave a message. I am disgusted with this place. I made the appointment on 8 July and was not told that this was an "unconfirmed" appointment. No customer service or concern for pets shown in my dealings with them.

15 July 2026
Unprompted review

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