Payhawk Reviews 

Honestly, I wasn't expecting to write a glowing review of expense software, but here we are. Payhawk has been a pleasant surprise. The support team feels like an extension of your own team: they're quick, they're human, and they genuinely care about solving your problem rather than sending you to an FAQ page. On top of that, the product keeps getting better. New features land regularly, and you can tell the team is paying attention to what users actually need. The biggest win for us? Our employees no longer groan when it's time to submit expenses. The whole process is faster and less painful, which has made a real difference in day-to-day morale.

We've been using Payhawk for a while and the experience has been consistently excellent across three dimensions that matter most to us. First, the support: their team is genuinely helpful, quick to respond, clear in their communication, and they follow up to make sure the issue is fully resolved. Second, product development: Payhawk ships new features very often, we haven't seen with other finance tools. It feels like they actually listen to user feedback and act on it. Third, and perhaps most importantly, our employees' lives have become noticeably easier. Submitting expenses used to be a pain point; now it's quick, intuitive, and something people can do from their phone in seconds.

We have been working with Fazal Khan to help implement several solutions for us and he has been instrumental every step of the way. He went above and beyond, hosting multiple demos for our organization (after the sale). The onboarding only took a couple weeks and we were up and running thanks to Fazal and the Payhawk team. We are excited about the efficiencies we will realize with Payhawk in the years ahead!

Over account management is pretty shody. Then we received an email informing us of a 22% price increase mid way through our current contract.
I don;t think that is a reasonable and trustworthy way for a supplier to behave.

See except
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As we continue to invest in expanding the platform, improving infrastructure, and supporting these capabilities at scale, our operating costs have increased.
To reflect both the broader scope of the platform and these ongoing investments, your pricing will be updated from April 30th with a standard uplift of 22%.

The conditions are increased automatically over time against the contract, cost for cards are issued against contract, contract is prolonged with no way out for 2 years not respecting the initial terms..
Speaking up about these leads to no common ground wanted and instead a referral to debt collection in case of early termination from our end.
Bad experience

intransparent conditions, automatic subscription renewals of 9% without consent, inflexible customer support

Payhawk makes expense management simple and intuitive. The interface is clean, Support is fast and genuinely helpful, and day-to-day expenses are easy to submit. I'd only better grouping for related expenses

Had difficulty setting up my account, so requested help from support, which promised to be speedy. 6 hours of queuing, so gave up.
They tried to lure me back with the promise of an Amazon voucher if they could have an interview regarding my experience. Had the interview, was promised the voucher, but nothing. Chased on it - no response.
Only deal with this company if you are ok with broken promises and non-existent service.
Reponse to PayHawk 1-4-26
It has taken Payhawk 5 months to respond to this. Lots of platitudes but no attempt to contact me or resolve my complaint.
Avoid!

After several weeks of calls, meetings, and alignment with our executive team, we reached terms with Payhawk and proceeded through their onboarding processes—only to be abruptly ghosted by Christian and the team without any explanation or follow-up. Despite the time and effort invested, including multiple executive-level discussions, there was zero communication once we were ready to move forward. Fortunately, we secured an alternative solution on short notice with another provider, but the experience with Payhawk was a complete waste of time. I would strongly advise against relying on this company—or its representatives—for any serious expense management needs.

After reaching out to me multiple times without response, Jeswin called my personal number after absolutely no expression of interest.

I implemented the product at a previous employer and was wholly unimpressed with the product and relevant support.

Payhawk changed their business focus to larger customers and gave me ten business days' notice to close my account.

It's just a terrible way to treat and end a relationship with a customer, after 2 years.

There was some trouble understanding the issue, but maybe I wasn't being clear enough with my issue.

Easy to use, and great customer service.
Highly recommend.

Fast help and good service.

Quick answer and quick and satisfactory solution

After approaching, quite quickly I received necessary information.

Payhawk has made managing expenses a breeze. The platform offers intuitive tools for creating and editing expenses, simplifying the entire process. Also, I hade positive experience with support team, shout out to Alexandra. Her quick responses and helpful assistance have been invaluable.

Dayan is very helpful and helped me a lot. Thank you Damyan.