Syntrad Ltd Reviews 

Kaz was originally booked to repair an outdoor floodlight at 10:30am. On the day of the appointment, he called at 10:40am to say he could no longer attend because another job had taken priority. We agreed to reschedule for 10:30am the following day.

The rescheduled appointment was also problematic. By 11:10am, having received no update, I called to ask where he was. I was told he was around 10 minutes away, but he did not arrive until approximately 11:45am. No apology was offered for the delay; the explanation given was traffic.

When he arrived, he knocked over several garden lights. These lights had been properly secured and were not loose or falling beforehand. As a result of being knocked over, they were damaged.

We also politely asked that shoes be removed before entering the property, but this request was refused.

At that stage, given the missed appointment the previous day, the lack of communication regarding the delay, and the disagreement over entering the property, we no longer felt comfortable proceeding and asked him to leave.

Before leaving, he left the electrical connections unsecured. As a result, the original issue remained unresolved and additional remedial work was required to make the installation safe and complete the repair.

Based on my experience, I found the service unprofessional, poorly communicated, and disappointing. I would not use this company again.

Terrible experience. An engineer named Kaz had been assigned, he showed up 2 hours later than the initial appointment and without a ladder. He wasn’t apologetic at all with an attitude of ‘I’m a busy man’ and he said he needs to come back with a ladder. We set a time for another day and I called him 30min before his expected arrival time. His phone was off. I messaged the office and they said he will call me. He didn’t so i called him and he was asleep. He said he can get to me 2h 30min later than the original time, and he actually showed up 3.30hrs later. Terrible experiences throughout.

I have been debating whether or not to leave a review of my experience as I am not one to normally leave negative reviews of bad experiences. However, in this case for my own piece of mind, I feel obliged to leave a review and to warn others about using this company to repair their coffee machine, in my case a Sage Barista Express.

After 5 years of constant daily use and no problems, our machine was no longer dispensing water from the group head and there was no pressure.

I booked Syntrad through a third party booking app, and was then contacted to book an appointment. When visited, he seemed knowledgable and explained that the machine would need to be booked in, in order to fit a new part. The total cost of the repair was going to be £110 for labour + £51.60 for the part totalling £161.60. This in itself was a dilemma whether to proceed and in hindsight we should have just put the money towards a new machine.

The machine was returned after repair and Kaz was in a rush to get off, so there was a quick test at my property. While doing the testing, I did note that the steam wand was very slow but thought nothing more of it. We had a day of normal, nice coffee the following day and thought the machine was fine.

The following day, we noticed the machine would start to trip the fuse box in our property. This would happen 3 or 4 times, before finally working. I note that this had never happened in the previous 5 years of using the machine. As well as this, the steam wand would be painfully slow to heat the milk.

A week later and we were back to square one. The machine would not dispense any water and the pressure gauge did not rise. As well as this, the water was leaking through the bottom and back of the machine.

I contacted Kaz immediately with a video of the problem. The response was ‘there is no water in the filter. Why are you contacting me on my personal number, Is this a joke’. This was the worst moment of the whole experience for me and I couldn’t believe the attitude, after I had sent a simple video showing the machine not working. If the response was ‘sorry to see that, let me call you and see if we can diagnose the problem’ I would not be leaving this review. The reason I contacted on a personal number was because this was the number that was given to me himself when dropping off the machine. The water filter was full in the video, but leaking from the bottom and sides of the machine. After resending another video showing a full tank, the response was that it would cost £60/hour if it was something not related to their initial repair.

At this point, I had no interest in hearing back from Syntrad. If they are only concerned about additional money when £160 has already been spent then it shows a lot about their consideration for their clients. It is clear that the repair was not satisfactory and there should have been a full audit of the coffee machine while it was in the repair shop. The coffee machine should have been returned in full working order, which it was not. I have not received any further replies or any contact from to try to book in for another appointment. I feel very aggrieved at this experience, and we are now placing an order for a brand new Sage machine to move on from this.

DON'T use

Took our money and we are still waiting 7 months and the parts have been lost - no rush to rectify. They are just waiting for us to give up. As we have already paid them £200+ to take apart our bike and not fix it.

Absolute liar, unprofessional, scammer.
Offered a warranty, when things went south turned around and said he did not make enough on the job to honour his work. Typical tradesman behavior.
Paid him over 1k to not fix my jaccuzi.

Please AVOID at all costs, the most unprofessional person/company I’ve dealt with. Failed to show TWO times.

Kaz agreed to 6:30pm to repair equipment for me, only for me to call at 6:30pm and ask for his eta and he said he won’t arrive until 8pm because he’s still in Central London and has to charge his car.

He then agreed to 11am the next day and I called 10:35am to confirm his ETA and he said ‘I can’t make it as I have a flight’

So unprofessional, please do not book or your time will be wasted.

Avoid this individual at all costs.
I hired him through Airtasker to repair my drone. He initially quoted £52 for parts, then after collecting the drone, demanded nearly triple the amount. When I declined, he agreed to cancel—only to later collect the drone again and refuse to return it unless I paid an unagreed £50 “return fee.”

After months of chasing and broken promises, I still don’t have my drone back. I reported him to Airtasker with full evidence, and they have since banned him from their platform for violating community guidelines.

This is not someone you should trust with your time, money, or property. Completely unprofessional and unethical behaviour.

A great job done, from the moment I contacted them on a Saturday evening for an emergency job ( they arrived in no time) to the minute they done the job perfectly, it was a great experience without any unnecessary hassle or unnecessary extra cost.
Highly recommended.

Excellent customer service and work, they went the extra mile to resolve my problem and provided me with assurance for any future related issues, Highly recommended.