We had a fantastic experience buying our new bed at Swiss Sense. Niels helped us throughout the whole process and was absolutely excellent. He was extremely knowledgeable and could explain every... See more
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The team of Anderlecht showroom is very nice and helpful. The material quality look very good. Still didn’t try it because delivery time is quite long.
Company replied
We were welcomed by Benjamin in the store from Ghent, Belgium. He was very patient and kind and showed us what we were looking for and accommodated all the customizations we wanted and we have placed... See more
Company replied
The staff was very professional and could help very well with the needs. Additionally the temperature was very good in the temperature and we were offered a drink.
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Company details
About Swiss Sense
Written by the company
Met boxsprings, bedden, matrassen en beddengoed biedt Swiss Sense alles op het gebied van lekker slapen. Met de gedachte dat je het lekkerst slaapt op een bed en in een omgeving die jou op het lijf geschreven zijn, kun je bij Swiss Sense zelf je bed samenstellen en eindeloos variëren met de onderdelen van je bed. Zo is Swiss Sense er voor iedereen die op zoek is naar alles voor een fijne nachtrust. For. Every. Body. Bekijk de gehele collectie op swisssense.be
Contact info
Jagersveld 15, 5405 BW, Uden, Netherlands
- 0800-39804
- contact@swisssense.be
- swisssense.be
4.7
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Nice team and good brand
The team of Anderlecht showroom is very nice and helpful. The material quality look very good. Still didn’t try it because delivery time is quite long.
4 August 2026
Reply from Swiss Sense
Good afternoon,
Thank you for your review.
We're pleased to read that you had a positive experience with our team in Anderlecht.
We're sure a purchase will be well worth the wait!
Regards,
Demi
We had a fantastic experience buying a bed…
We had a fantastic experience buying our new bed at Swiss Sense. Niels helped us throughout the whole process and was absolutely excellent. He was extremely knowledgeable and could explain every detail clearly, from the different options and materials to what would work best for our needs.
What we appreciated most was how attentive and patient he was. He really listened to what we were looking for, answered all our questions thoroughly, and never made us feel rushed or pressured into making a decision. His advice felt genuinely focused on finding the right bed for us rather than simply making a sale.
Niels also put together a great deal for us, carefully balancing everything we wanted with our budget. His professionalism, product knowledge, and friendly approach made what could have been an overwhelming decision very easy and enjoyable.
We left the store feeling confident and very happy with our purchase. A big thank you to Niels for the outstanding service!
2 August 2026
Reply from Swiss Sense
Good morning Anna,
Thank you for your wonderful review.
We are delighted to read that Niels provided such knowledgeable, attentive, and professional support throughout your purchase. It's great to know he helped you find the right bed while keeping your wishes and budget in mind.
We wish you many comfortable nights ahead and thank you for choosing Swiss Sense!
Kind regards,
Demi
The staff was very professional and…
The staff was very professional and could help very well with the needs. Additionally the temperature was very good in the temperature and we were offered a drink.
13 July 2026
Reply from Swiss Sense
How nice to hear that you were helped well and that you enjoyed your visit. We do our best to make everyone feel welcome. We look forward to seeing you again!
Quality brand with Great Customer service
We were welcomed by Benjamin in the store from Ghent, Belgium.
He was very patient and kind and showed us what we were looking for and accommodated all the customizations we wanted and we have placed the order and looking forward to it!😃
21 June 2026
Reply from Swiss Sense
Thank you very much for the 5‑star review. We’re delighted to hear that you were warmly welcomed by sleep advisor Benjamin in our store in Ghent. It’s fantastic that his guidance helped you find exactly what you were looking for and place your order with confidence.
We wish you many nights of wonderful sleep!
Kind regards,
Sophie
Nice shop with friendly service.
13 May 2026
Unprompted review
Reply from Swiss Sense
Goodmorning James,
Thank you for your kind words! It is nice to read that you found our service friendly. We hope to see you again soon!
Kind regards,
Canischa from Swiss Sense
Reply from Swiss Sense
Good Afternoon Rachel,
Thank you for writing this review.
We are very glad to red that you were satisfied with the service you received at our store in Kampenhout.
We hope you enjoy a good night’s sleep!
Best regards,
Famke
Réponse
Madam,
Thank you for your response.
However, I would like you to provide the specific legal article that states a customer is not allowed to change billing details after delivery. To my knowledge, no legal provision prohibits correcting billing information on an invoice, especially when it only concerns administrative billing details.
Furthermore, at the time of our purchase, I clearly informed the sales assistant that this was a professional purchase. Your manager is a witness to this and even confirmed it during our telephone conversation. The sales assistant explained that the document issued at that time was only an order form, and that the final invoice would be issued in the name of the company.
Today I am told that this sales assistant has supposedly left the store, which obviously does not change the commitments made at the time of the sale.
Madam, an invoice is not a sacred document that can never be corrected. In commercial and accounting practice, invoice corrections are perfectly possible when an administrative error occurs.
The real issue here concerns VAT.
When a professional purchase is paid from a business account, the company is entitled to recover the VAT. In the case of a private purchase — which you now seem to impose — the VAT naturally remains with the seller.
Another point that deserves clarification is the billing address mentioned in the Netherlands. In an intra-community context, this raises legitimate questions regarding the correct application of intra-community VAT, which is normally 0% between companies holding a valid VAT number.
These elements will therefore be reviewed with the Belgian tax administration in order to clarify the situation.
30 October 2025
Unprompted review
Reply from Swiss Sense
Good afternoon, Youssef.
Thank you for posting your review.
As previously discussed over the phone, we explained why we are unfortunately unable to change your details after delivery.
As we also indicated during that conversation, personal details cannot be changed after delivery. We do this to ensure the safety of our customers and to prevent fraud. Therefore, it is simply not possible to make changes after delivery.
However, it is always possible to have details changed before delivery. For this reason, we send a confirmation immediately after an order is placed, so that you can check everything carefully before your dream bed is delivered.
We understand that this is inconvenient for you and apologize that we cannot help you further in this matter and cannot provide any further information.
Kind regards,
Mylène from Swiss Sense
Reply from Swiss Sense
Goedemorgen,
Bedankt voor je geweldige review!
Wat fijn om te horen dat je onze service als super hebt ervaren. We helpen je graag weer bij een volgende keer!
Met vriendelijke groet,
Noortje van Swiss Sense
What great customer services
What great customer service. Our attendant was so amazing. He gave us insight and advice that allowed us to feel confident in choosing the bed we did.
13 December 2025
Reply from Swiss Sense
Goodmorning,
Thank you so much for your wonderful review.
We're delighted to hear that our colleague provided such helpful insight and guidance, and that you felt confident in choosing the right bed.
We truly appreciate your kind words and are glad you had such a positive experience with us. Enjoy your new bed.
Regards,
Lotte from Swiss Sense
My experience has been great from the…
My experience has been great from the time i ordered the bed to delivery. However i was not notified about the delivery date and time. or maybe i missed the information i am not sure. I could have been out of town by the time they came but luckily everything worked very well.
15 May 2025
Unprompted review
Reply from Swiss Sense
Good afternoon Lilly,
Thank you very much for the 5-star review.
How lovely to hear that your experience from the moment of ordering to delivery was so positive! It's unfortunate that you didn’t receive a notification about the delivery date and time or perhaps it slipped through somewhere. Luckily, you were home at the right moment and everything went smoothly.
We truly appreciate your feedback and will use it to make our communication even clearer.
We wish you many more nights of sleeping pleasure.
Kind regards,
Linda from Swiss Sense
Reply from Swiss Sense
Goedemorgen Stefan,
Hartelijk dank voor de 5 sterren review.
Wat fijn te vernemen dat je zo tevreden bent!
We wensen je alvast veel slaapplezier toe.
Met vriendelijke groet,
Linda van Swiss Sense
Reply from Swiss Sense
Goedemorgen Jean-Pierre,
Hartelijk dank voor het plaatsen van de review.
Wat fijn om te vernemen dat je tevreden bent over onze professionaliteit.
Met vriendelijke groet,
Demi van Swiss Sense
Customer Service Issues
There's no such thing as customer service in your store. Every time I go, my heart sinks as I brace myself for an argument. Unfortunately, I was misled into buying a bed from you. Today, with the home delivery of the bed legs, I received three boxes when only two were needed. I wanted to replace the bed legs back in December of last year, but my request was not fulfilled despite my insistence.
29 June 2025
Reply from Swiss Sense
Good afternoon sir and/or madam,
Thank you very much for posting your review.
How sad to learn that you lived this experience the way you did - our sincere apologies for that.
You have received three sets of legs; we have sent an extra box along to be on the safe side. You don't need to return this one and feel free to keep it as a spare.
We would also like to refer you to the e-mail we have just sent you. Should you have any further questions, we will be happy to look into them with you.
Regards, Mylène
Premium Quality Products
The products are of premium quality and are highly recommended.
3 July 2025
Unprompted review
Reply from Swiss Sense
Dear Sir or Madam,
Thank you very much for sharing your 5-star review.
We’re very pleased to hear that you are satisfied with the quality of our products.
We look forward to welcoming you again in the future.
Kind regards,
Sophie from Swiss Sense
Perfecte levering en supper service na…
Perfecte levering en supper service na plaatsing,met dank aan het time van
Dendermonde .
23 May 2025
Reply from Swiss Sense
Beste heer of mevrouw,
Hartelijk dank voor je 5 sterren review.
We zijn erg blij te vernemen dat tevreden bent over onze service en bezorgers. Fijn dat alles naar wens is verlopen.
We wensen je veel slaapplezier toe.
Met vriendelijke groet,
Sophie van Swiss Sense
Reply from Swiss Sense
Dear Sir or Madam,
Thank you very much for the 5-star review.
It's great to hear that you are satisfied with our products and store.
We look forward to welcoming you again in the future.
Kind regards,
Sophie from Swiss Sense
After almost 3.5 months of waiting my…
After almost 3.5 months of waiting my bed was finally delivered.
During the delivery they managed to damage a bed panel, stain a freshly painted wall and make holes in the wall.
Update: Swiss Sense heeft snel een oplossing proberen te regelen. Niet de gewenste maar goed, er is toch snel actie ondernomen. De matras ligt ook wel echt zalig moet ik zeggen.
16 May 2025
Unprompted review
Reply from Swiss Sense
Beste heer,
Hartelijk dank voor het plaatsen van uw review.
Allereerst willen we onze oprechte excuses aanbieden voor deze ervaring. Het was fijn om dit zojuist telefonisch met u te kunnen bespreken. We zullen samen met u naar een passende oplossing zoeken voor de schade aan de muur, en het hoofdbord wordt vervangen.
Nogmaals bedankt voor uw toelichting. We wensen u alvast heel veel jaren een fijne nachtrust toe van uw nieuwe bed.
Met vriendelijke groet,
Mylène van Swiss Sense
God bed with quality
25 February 2025
Reply from Swiss Sense
Dear Miss or Misses Barahona,
We are pleased to read that you are so pleased with the quality of our products.
We hope you enjoy your purchase for a long time to come and thank you for posting your review.
Kind regards,
Nathalie from Swiss Sense
Hun klantenservice is erg slecht
Hun klantenservice is erg slecht, ze hebben niet geleverd wat was besteld. De kwaliteit van het geleverde product was erg slecht.
Their customer service is very bad, they did not deliver what was ordered. The quality of the product delivered was very poor.
6 January 2025
Reply from Swiss Sense
Beste heer,
hartelijk dank voor het delen van uw review.
Wat ontzettend jammer om te vernemen dat u dit zo heeft ervaren.
Zojuist hebben wij telefonisch contact met u opgenomen om uw melding te bespreken en hebben de oplossing met u doorgenomen.
Bedankt voor het fijne gesprek.
Met vriendelijke groet,
Lotte van Swiss Sense
Cannot recommend
I purchased a bed from their luxury selection, and while the buying experience was excellent with excellent customer service and plenty of promises regarding after-sales support when buying but unfortunately, those promises were not kept. Their after-sales service is virtually nonexistent, and any attempts to follow up feel like speaking to a wall. They will keep redirecting you instead of a single person in their team willing to help.
While the bed itself is of great quality and they offer an excellent selection, the lack of after sales service is extremely disappointing. Sadly, I cannot recommend them and wouldn’t purchase from them again.
12 February 2025
Unprompted review
Reply from Swiss Sense
Dear Mr/Mrs Nainani,
Thank you very much for posting your review on Trustpilot.
We regret that you are not satisfied with our service and are happy to see what we can do for you.
In order to come to an appropriate solution together, we have requested further contact details via find reviewer.
Awaiting your response we remain.
Kind regards,
Famke from Swiss Sense
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