I needed to change the shipping address before they went to the wrong place and they got back to me very quickly and updated and corrected the problem in no time. I haven’t tried the insoles yet but f... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've had my Stepprs for about a week! I have really bad PF, currently about to get assessed for how bad my foot pain really is. Today, I wear whatever my feet feel comfortable with day to day. Hope... See more
Company replied
Excellent support! Pressed the wrong shipping address when I placed an order on my phone. Sent an email to see about either updating or cancelling, within minutes I got a response and updated the ship... See more
Company replied
Excellent service from Stepprs. I ordered 3 pairs of insoles and a packet with 2 pairs was received one day ahead of schedule. I am now waiting for the other pair as Stepprs were waiting stock... See more
Company replied
Company details
About Stepprs
Written by the company
At Stepprs, we believe comfort is a right—not a luxury. We've spent years perfecting insoles that do what others can’t: deliver real relief, all-day comfort, and turn your old shoes into your favorite pair again.
Our best-selling Massage Insoles are trusted by people who work hard and stay on their feet: nurses, warehouse workers, athletes, dog walkers—you name it. Whether you're dealing with plantar fasciitis, arch pain, or foot fatigue, Stepprs are designed to keep you going with shock-absorbing bubbles, odor-fighting tech, and built-in arch support.
Every pair fits into any shoe and lasts over 12 months. With a 100% Satisfaction Guarantee and thousands of 5-star reviews, we stand behind every step.
⚡ Now's the time: Up to 60% Off While Supplies Last! ⚡
🎯 Claim Your Discount NowContact info
United States
- info@stepprs.com
- stepprs.com
3.6
Average
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 53% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My request was handled quickly and…
My request was handled quickly and efficiently. I will continue to recommend this product.
5 September 2026
Unprompted review
No Reply!! 👎
Placed an order with Stepprs on 26th. Almost 2 weeks later no other update than 1 from 27th saying "Info received" when I go on tracking my parcel. Contacted customer service several times, no response from a real person only an AI bot "Mitchel" who said he passed this to another team to investigate and I will get a reply in 24 hours. This was last week. Perferct solution to STEAL the customers money. Just avoid my messages and pretend that all is OK. Disgraceful company.
7 September 2026
Unprompted review
Appalling zero response on product issue
I ordered toe separators which split after 24 hours. I have written 14 emails to their published address, gone through their website to send the photograph, again and I have RECIVED ABSOKUTELY NO RESPONSE. All I get is "Mitchell" the bot saying they are looking into the problem. Now been 3 months with no response. Appalling company...avoid.
8 August 2026
Unprompted review
My query was answered extremely…
My query was answered extremely promptly. The explanation was helpful and subsequent messages cheerful and professional.
6 September 2026
Unprompted review
Quick response
Quick response. Happy to listen and resolve my issue even after 4 weeks of purchase and delivery
Thank you
6 September 2026
Unprompted review
Thank you
I didn’t have any information so I felt lost. Everything was resolved immediately and I am awaiting my delivery
4 September 2026
Unprompted review
Reply from Stepprs
Hi Helen,
Thank you for your lovely feedback! We’re so pleased your question was answered quickly and that the information provided was clear and helpful.
It’s also wonderful to know the follow-up messages made your experience with Stepprs a positive one. We’re always here to provide friendly and dependable support whenever you need us.
Thank you for choosing Stepprs. We really appreciate your kind words!
-Emily
Product great, a little slow on response with separate return
It took about 7 requests, but ultimately got the return processed! The items I did receive are great and when I was able to work with the team, my interactions were great!
4 September 2026
Unprompted review
Reply from Stepprs
Hi Jordan,
We really appreciate your honest feedback! While it took longer than it should have to get your return taken care of, we’re glad everything was ultimately resolved.
It’s great to know you’re happy with the Stepprs you received and had positive interactions with us along the way. Your comments about the response time are also valuable, and we’ll use them to help improve the experience moving forward.
Thanks again for your patience and for choosing Stepprs. We’re always here if there’s anything else we can help with.
-Emily
I was really hoping that these insoles…
I was really hoping that these insoles would help with my foot pain. Unfortunately they did not. I was very impressed with the excellent customer service from Stepprs. They stood behind there 90 day guarantee and refunded my purchase. A++++
2 September 2026
Unprompted review
Reply from Stepprs
Hi Jerry,
We appreciate you taking a moment to leave this review. Although Stepprs didn’t provide the comfort you were looking for, we’re pleased that your experience with us ended on a positive note.
Our 90-day guarantee is there for exactly this reason, and we’re happy we could take care of your refund without any added hassle.
Your positive rating for our service means a lot. Thank you for trying Stepprs and for giving us the chance to take care of you.
-Emily
Order wrong size and contacted customer…
Order wrong size and contacted customer service they got it fixed for me did such a good job to fix my mistake
2 September 2026
Unprompted review
Reply from Stepprs
Hi Jeffrey,
We’re happy you reached out so we could correct the sizing issue for you! Mistakes can happen when placing an order, and getting it fixed shouldn’t have to be complicated.
It’s great to know everything was taken care of and you were pleased with how we handled it. That’s the kind of service we want every Stepprs customer to receive.
Thanks for trusting us to get things sorted, Jeffrey. We’re always just a message away if you need anything else.
-Emily
Got the refund!
3 September 2026
Unprompted review
Reply from Stepprs
Hi Markus,
Great to hear your refund has come through! We’re glad everything is now settled and the process was completed successfully.
Making sure concerns are followed through to the end is important to us at Stepprs. Thanks for your patience throughout the process and for leaving us a 5-star review.
We appreciate your time, Markus, and we’re always ready to assist if you need anything else.
-Emily
I had placed an order which I cancelled…
I had placed an order which I cancelled since I changed my mind and the Stepprs team was very responsive in reaching out and cancelling the order.
3 September 2026
Unprompted review
Reply from Stepprs
Hi Tariq,
Thank you for sharing your experience! We’re pleased we could respond quickly and take care of the cancellation before your order moved forward.
We understand that sometimes plans change, and we want requests like this to be handled without added stress. It’s great to know everything was sorted smoothly for you.
Thank you for the 5-star rating and for choosing Stepprs. We’re always here to provide the comfort and support your feet deserve.
-Emily
Great customer service
Great customer service, quick response, helpful and professional support. Thank you for your great service.
24 August 2026
Unprompted review
Reply from Stepprs
Hi SK,
Thank you for your wonderful feedback! We’re happy to know you received a quick response and that everything was handled professionally and helpfully.
We’re glad to give you the service and support you deserve, and we’re always here to make your experience with Stepprs as smooth as possible.
Thank you again for the 5 stars, SK. We truly appreciate your support!
-Emily
Ordered size 8
Ordered size 8, package recieved was labeled size 8, but we're way smaller than a size 8. Contacted you by email to exchange and was told that you don't exchange and will have to buy a bigger size.
1 September 2026
Unprompted review
Reply from Stepprs
Hi Mike,
I'm really sorry to hear about the sizing issue and the experience you had when reaching out for help. I understand how frustrating it is to receive a size that doesn't fit as expected and then feel like you weren't given a helpful solution.
We really want the chance to look into this and make things right. I've sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can review your order and see how we can help?
Again, I sincerely apologize for the inconvenience, Mike. We appreciate you bringing this to our attention.
-Emily
Prompt and friendly
2 September 2026
Unprompted review
No Customer Service Regarding a Missing Order
UPDATE: Emily from Stepprs replied to this review, stating she had sent me a request for the Order Number and my email address. Have to wonder where she sent this request if she doesn't already have my email address. I'm not going to post my email address in a review, but the Order Number is 1005625.
I can only give Stepprs a one star review due to my most recent order.
I first made a small order to give their insoles a try. I was pleasantly surprised by the increase in comfort and lessened foot pain. So I decided to order some more insoles. That has turned out to be a mistake.
Their tracking system says they were delivered, but I never received them. Upon contacting Customer Service I was first told by "Mitchel" that I would hear from "his team" about rectifying the missing order. No contact was ever received. I reached out again requesting a full refund. "Mitchel" again responded, stating a refund would be processed right away.
It has now been over a month since I reported the missing shipment and over a week since "Mitchel" stated a refund would be processed. I still have no insoles and no refund. I can only conclude the initial shipment was the "bait" and the second shipment the "switch".
Do not do business with this company. They can't address a missing order and they can't seem to process a refund.
31 August 2026
Unprompted review
Reply from Stepprs
Hi Hoagie,
I'm really sorry you've had to keep following up about both the missing order and the refund. I understand how frustrating that must be, especially after you had a good experience with your first order.
We really want the chance to make this right. I've sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can review what happened and check the status of your refund?
Again, I sincerely apologize for the frustration and inconvenience this has caused. We appreciate you giving us the opportunity to look into this properly.
-Emily
Absolutely shocking customer service
Absolutely shocking customer service, I accidently purchace directly from stepprs and didnt add promotional code that would have saved me about £17 on my order, i immediately went to cancel and replace order that they make animpossible task. So I reached out and emailed them,I had an immediate response saying they would put my order on hold while someone looked into it, I then got billed full amount anyway. Contacted them again to have them repeatedly ignore me, then eventually came back to say I had received the best offer, I screen shoted my cart with relevant promotion codes showing discounts would work that i hadn't i received only to be completely ignored again. Avoid this company like the plague
9 August 2026
Unprompted review
Reply from Stepprs
Hi Peter,
I'm really sorry for the frustration you've experienced, especially after reaching out right away about the promotional discount and being told your order would be placed on hold. I understand why you'd be disappointed with how this was handled.
We really want the chance to look into this properly and see what we can do to make things right. I've sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can review what happened?
Again, I sincerely apologize for the inconvenience and the lack of communication you experienced. We appreciate the opportunity to look into this for you.
-Emily
Excellent time for a very quick return…
Excellent time for a very quick return response
1 September 2026
Unprompted review
Insoles are too flimsy
Insoles are too flimsy. They are poorly designed and do not offer adequate support. Sadly I wasted my money on my recent purchase as the product is too poor to wear.
4 August 2026
Reply from Stepprs
Hi Asad,
We're truly sorry to hear that your Stepprs didn't meet your expectations. We completely understand how disappointing this must have been.
Your feedback really matters to us, and we'd love the opportunity to learn more about your experience and understand what went wrong. I'll be reaching out to you shortly via email so we can discuss this further and work on making things right.
Thank you for sharing your honest feedback and for giving us the chance to improve.
-Emily
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