Absolutely shocking customer service
Absolutely shocking customer service, I accidently purchace directly from stepprs and didnt add promotional code that would have saved me about £17 on my order, i immediately went to cancel and replace order that they make animpossible task. So I reached out and emailed them,I had an immediate response saying they would put my order on hold while someone looked into it, I then got billed full amount anyway. Contacted them again to have them repeatedly ignore me, then eventually came back to say I had received the best offer, I screen shoted my cart with relevant promotion codes showing discounts would work that i hadn't i received only to be completely ignored again. Avoid this company like the plague
Reply from Stepprs
Hi Peter,
I'm really sorry for the frustration you've experienced, especially after reaching out right away about the promotional discount and being told your order would be placed on hold. I understand why you'd be disappointed with how this was handled.
We really want the chance to look into this properly and see what we can do to make things right. I've sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can review what happened?
Again, I sincerely apologize for the inconvenience and the lack of communication you experienced. We appreciate the opportunity to look into this for you.
-Emily