Stashbee Reviews 

863
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers overwhelmingly had a great experience with this company. People find the online platform simple and very easy to navigate when setting up their parking or storage spaces. Customers frequently praise the support team for being extremely helpful, polite, and quick to resolve any issues that arise during the process. Some reviewers were not happy with unexpected account delistings and difficult experiences dealing with certain hosts. A few consumers also mentioned communication issues, such as ignored emails and frustrating automated chatbots when seeking help. Others felt that the overall management and customer support options needed to be drastically improved.

What people talk about most

Customer service

Consumers find customer service to be positive, highlighting prompt communication and efficient support from... See more

User experience

Reviewers highlight positive aspects of user experience, describing the website and platform as very easy to... See more

Staff

Users describe positive interactions with staff, often highlighting exceptional support and helpfulness.... See more

Service

Reviewers mention positive feedback about service, highlighting a reliable and prompt experience that removes... See more

Website

Customers consistently note positive experiences with website, describing the platform as easy to navigate,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great choice of car parking spots. Great communication with owner and company. I booked a month slot but didn't realise that it was on a rolling basis and when I tried to cancel, I was advised that th... See more

Rated 4 out of 5 stars

I’ve been using Stashbee for several years now and they’ve consistently been brilliant. Their customer service has always been reliable, transparent and quick to respond whenever I’ve needed anything.... See more

Company replied

Rated 4 out of 5 stars

Easy to sign up with the match of empty storage/garage space to clients as an intermediary service to reduce the hassle of client validation.

Company replied


Company details

  1. #120 of 192 best companies in Online marketplace
  2. #3 of 3 best companies in Vehicle Storage Facility
  3. #4 of 8 best companies in Parking Garage
  4. #14 of 19 best companies in Car park
  5. #29 of 31 best companies in Self storage facility
  6. #54 of 59 best companies in Storage facility

Written by the company

Space has never been at such a premium, and we live in an era where people have more belongings than ever before. Stashbee aims to reinvent the way we store stuff for the sharing economy generation. Our easy-to-use platform connects individuals & businesses who have spare space (garages, spare rooms, parking spaces, warehouses and self-storage) with those who need it (private and business storage, parking, warehousing). Think of it as Airbnb for storage. For our Guests, we offer secure, vetted, local spaces at affordable prices. Meanwhile we empower our Hosts with an easy way to earn additional income. Our world-class website automates the end-to-end booking process, seamlessly processes payments, and offers a powerful and easy-to-use dashboard for Guests and Hosts to interact and manage bookings. We make the process safe and secure by running ID checks. We also provide insurance, which is powered by Guardhog and underwritten by Hiscox and is specifically designed for peer-to-peer storage, to cover people's stored items.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

863 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically takes over 1 month to reply

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4.4

All reviews

(863)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great choice of car parking spots

Great choice of car parking spots. Great communication with owner and company. I booked a month slot but didn't realise that it was on a rolling basis and when I tried to cancel, I was advised that there is a month's notice period. When I queried this, the issue was resolved quickly following the agreement of the host and I was able to end the rental as planned.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service from Mae

Brilliant customer service from Mae. After 3 years of renting a space unfortunately our host cancelled, but Mae really went out of her way proactively to make sure we were looked after. Thanks

20 August 2026
Unprompted review
Rated 5 out of 5 stars

I've been using Stashbee for a few…

I've been using Stashbee for a few years now. It's easy to navigate and pretty convenient. I'd like to especially mention Romaé's top tier customer service. I had a mild issue due to misunderstanding between myself and the host. She handled everything with ease, for less than 10 minutes without exaggeration, and put my mind at peace. I truly appreciate it!

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Stashbee On-Point

I often use technology to make my life easier so I rarely have to communicate with Customer Services.

However, I had a need to actually communicate with a human at Stashbee and I must say, I was impressed.

From the prompt response to the friendly approach and most importantly, resolving my issue - I’d recommend them to my family and friends because they were on-point!

Special thanks to Mae.

12 August 2026
Unprompted review
Rated 1 out of 5 stars

all old advertisements went to 2…

all old advertisements went to 2 different ones and the ads are years out of date,it looks as though stashbee is making out its doing loads of business when its not,a totall waste of time useless site

24 July 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Rented a parking space in Cardiff with a monthly contract. I very much doubt they check their hosts as this one was certainly odd. Plus, their contracts are not worth the paper they are written on.
Few days in, I received a barrage of threatening texts and phone calls from the host as, according to Stashbee, I had parked my car on his drive before the start of the contract. Had to block the guy's number as he didn't stop texting/phoning. Never received any communication from Stashbee about the matter.
Then, at the end of the month, my contract was cancelled with only a few days notice, even though the contract says a month. Stashbee claimed there were urgent building works necessary. Funny then that the parking space was re-advertised on their site starting the day after my contract ended.

3 August 2026
Unprompted review
Rated 1 out of 5 stars

Be mindful that you can get delisted without recourse based on false depiction

5-star reviewed account with 2.5+ years of clean track record acting in full compliance with Stashbee Terms of Service got delisted out-of-the-blue, which upon further digging turned out to be based on false depiction posed in a recent enquiry, without any recourse to disprove such.

Rather than asking for both sides of a story, Stashbee unilaterally delisted the account without notification until emailing them about the inability to login.

To quote their exact response as below:
[During our review, we identified activity indicating that a booking enquiry received through Stashbee may have been encouraged to proceed outside of the platform. This is a breach of the Stashbee Terms of Service which require all enquiries and bookings originating through Stashbee to remain on the platform.]

The fact in reality is, no such solicitation at all, yet note that "may have been encouraged to proceed outside of the platform" is good enough for delisting without further recourse.

Further emails to Stashbee attached with evidence simply gets ignored, hence decided to leave a review here so this doesn't go unnoticed!

Therefore, be mindful that your listing/account can be targeted by opportunists through false depiction to lose hard-earned 5-star reviews on a platform uninterested to hear from you - back to trusty Gumtree, done with Stashbee malarkey!

27 July 2026
Unprompted review
Rated 1 out of 5 stars

Host left with abandoned hazardous trade chemicals – Stashbee refuses to help!

Horrible experience as a host. A renter abandoned industrial trade chemicals, flooring adhesives, and toxic liquid polymers in my garage after a booking that ended back in April. They also refused to return my keys. While Stashbee partially cleared standard trade waste, they are now completely abandoning the job halfway through. They emailed me telling me to illegally dump these commercial hazardous chemicals at a local domestic household recycling tip myself—despite official council rules stating this is a fineable offense, and knowing I do not even own a car to transport multiple heavy 15L industrial tubs! They are holding a security deposit but refusing to book a specialist licensed hazardous waste carrier to safely remove their renter's toxic materials. I am now forced to pay out of my own pocket to upgrade my garage to high-security locks to stop an uncontactable stranger from trespassing and fly-tipping more waste. Complete lack of accountability and shocking customer service. Avoid hosting with them.

27 May 2026
Unprompted review

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