MPW Group  Reviews 

190
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service provided, often highlighting the efficiency and professionalism of the staff. People frequently mention the quick response times, noting how promptly engineers arrive and resolve issues. Many consumers appreciate the exceptional customer service, describing staff as polite, friendly, and helpful in explaining everything clearly. However, some customers also noted issues with communication and contact. Some reviewers were not happy with staff attitudes during phone interactions, describing instances of rudeness or uncooperativeness when seeking information or assistance. This included reports of unhelpful responses and feeling dismissed by management.

What people talk about most

Service

Users describe positive interactions with service, consistently highlighting the professionalism,... See more

Staff

Clients share positive opinions on staff, consistently describing them as professional, polite, and... See more

Response time

Reviewers mention positive feedback about response time, with many praising the quick and efficient service.... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting polite, professional,... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with many finding it easy to communicate with the office,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Asked the right questions about plumbing problem. Offered 24 hour response which was acceptable Phoned back within 2 hours Offered same day service Plumber arrived on time assessed the tissues... See more

Company replied

Rated 5 out of 5 stars

We had an emergency and the plumber was with us in 3 hours and sorted our leek really quickly without any fuss. He waited until the heating was working propertly before he left & cleaned up after hims... See more

Company replied

Rated 5 out of 5 stars

Huge thank you to both James and Seb for their marvellous work in removing my old hot water tank and replacing it with a new one. Both very polite, friendly and pleasant chaps. I had every confidence... See more

Company replied

Rated 5 out of 5 stars

I am very happy that I chose MPW Group. Boiler installation was done professionally and final result is amazing. Installers were very polite and helpful. I was informed about everything there is to k... See more

Company replied


Company details

  1. #35 of 96 best companies in Plumber
  2. #11 of 20 best companies in Air Conditioning Contractor
  3. #27 of 58 best companies in Gas engineer
  4. #35 of 75 best companies in Central Heating Service
  5. #4 of 12 best companies in HVAC Contractor

About MPW Group

Written by the company

Our Mission at MPW Group

At MPW Group, we’re driven by craftsmanship, collaboration, and care. Every project reflects our commitment to quality, reliability, and customer satisfaction. From first consultation to final handover, we work hand in hand with our clients—delivering trusted heating solutions and peace of mind through expert workmanship and exceptional service.

You can count on us when it matters most. With over ten fully qualified engineers on the road every day, we deliver a rapid, reliable response to keep your home or business running smoothly. We’re small enough to care, offering the personal attention you deserve, yet large enough to cope with any challenge—no matter how urgent or complex. This balance of scale and service makes MPW Group the trusted choice for your plumbing and heating needs.

A Team Committed to Quality and Service Excellence

Written by the company

Pride Passion & Dedication
At MPW Group, we take immense pride in what we do. Our passion for high-quality workmanship is at the heart of everything we deliver. What truly sets us apart is the collaborative spirit of our team, each member bringing their expertise, reliability, and dedication to every heating project we take on. We believe that exceptional service starts with meaningful engagement

Contact info

4.9

Excellent

TrustScore 5 out of 5

190 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(190)

190 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

Called with a slow (controlled) leak and they called back and arranged a visit incredibly quickly. Superb. Thanks!

17 July 2026
MPW Group  logo

Reply from MPW Group

Good morning Kate.

Thank you for taking the time to leave a honest review.

Always great to hear plumbing issues were resolved quickly.

Regards

Team Mpw

Rated 5 out of 5 stars

These guys are always reliable

These guys are always reliable, professional, do a tidy job. They never overcharge or chance it.

13 July 2026
MPW Group  logo

Reply from MPW Group

Hi Miss Raven

Thank you for your continued support to Mpw Group and leaving another honest review on your experince with the Mpw team.

Regards

Team Mpw

Rated 5 out of 5 stars

Kitchen Tap and new downstairs Toilet

From first contact call with office all very polite and professional.
Zac was brilliant on time fitted new Tap and downstairs Toilet. Very good job.
Couldn't have asked for better

15 July 2026
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Reply from MPW Group

Good morning Mr searle.

Thank you for the great review, i will ensure your feedback is passed onto Zak, you know where we are should you need a plumber or gas engineer in the future.

Regards

Team Mpw

Rated 5 out of 5 stars

Had an aircon unit fitted this week

Had an aircon unit fitted this week, the service has been great throughout. Always replies to my questions, the unit looks great! Thankyou so much!

15 July 2026
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Reply from MPW Group

Good Morning Sonia.

Thank you for taking the time to leave a honest review on your experience with Mpw group.

Hope you are enjoying your new air-conditioning units and they are keeping you cool.

Thank you again.

Regards

Team Mpw

Rated 5 out of 5 stars

Arrived on time and cheerful helpful…

Arrived on time and cheerful helpful work.As always MPW do the job without fuss.

10 July 2026
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Reply from MPW Group

Good morning Jeanette

Thank you for taking the time to leave a honest review on your experience with Mpw team.

Hope your well,

Regards

Team Mpw

Rated 5 out of 5 stars

Plumbing emergency call out

I had a plumbing emergency where the cistern was overflowing due to a broken ballcock and the inlet valve was leaking badly from the bottom of the cistern all over the floor so I had to shut down the main water supply. I called MPW and Matt was helpful and reassuring on the phone saying he’d get someone to me very shortly keeping me up to date by phone back. Zac arrived at about 9pm and did a prompt and efficient repair installing a new fill valve and flexi hose and inlet valve which took about 45 minutes and he was very obliging throughout. The invoice came the next day and was in line with expectations so no hidden shocks. Overall, I was satisfied with the service and would use MPW again if I had another plumbing emergency.

10 July 2026
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Reply from MPW Group

Good Morning Richard.

Thank you so much for a great review and great to hear we were able to help quickly and get your issue resolved.

You know where we are if you need a plumber or gas engineer in the future.

Regards

Team Mpw

Rated 5 out of 5 stars

We had an air conditioning system…

We had an air conditioning system installed in our business premises.

The MPW team worked in extreme heat and got the job done, no complaints whatsoever, fantastic effort and workmanship.

9 July 2026
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Reply from MPW Group

Good Morning Maintain-A-drain.

Thank you for leaving us a great review.

I will ensure the team are fed the feedback.

Thank you again.

Regards

Team Mpw

Rated 5 out of 5 stars

Plumber visit to resolve leak.

Plumber was through in identifying the possible source of a leak/source of water damage. He provided clear explanations of his thinking and recommendations for follow- up action to resolve evident water damage. He arrived on time. He commenced work immediately.

6 July 2026
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Reply from MPW Group

Good afternoon Geoff.

What a great review, always great to hear the happy customers appreciating the works we carry out for them.

You know where we are if you ever need a plumbing or heating issue resolved quickly.

Regards

Team Mpw

Rated 5 out of 5 stars

Consistently great, knowledgeable and professional service

Consistently great, knowledgeable and professional service from their team. Good value and peace of mind for us.

1 July 2026
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Reply from MPW Group

Good afternoon Richard.

Thank you for your continued support to Mpw, you've been a customer of ours now for many years and it is always a pleasure to be able to assist you with what ever plumbing & heating needs you require.

Thank you

Regards

Team Mpw

Rated 5 out of 5 stars

Professional

Speedy, efficient & reasonably-priced.

24 June 2026
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Reply from MPW Group

Good afternoon Peter.

Thank you for the great review, glad we were able to install your new boiler quickly and restore hot water for you.

Thank you again.

Regards

Team Mpw

Rated 5 out of 5 stars

Great professional and friendly service

Great service! The friendly plumbing engineer quickly dealt with our mains water emergency. He carried out the work of fitting new pipework and connectors speedily and efficiently.

25 June 2026
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Reply from MPW Group

Good afternoon Ian

Great to hear another successful job completed.

Thank you for taking the time to leave a honest review on your experience with Mpw.

You know where we are should you need any future plumbing/heating/Gas related works carried out.

Thank you again.

Team Mpw

Rated 5 out of 5 stars

MPW are a great company to deal with

MPW are a great company to deal with. All staff I have communicated with have been friendly, helpful and efficient. I cannot fault their service and will definitely recommend.

18 June 2026
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Reply from MPW Group

Good afternoon Anastasia.

Thank you for your kind words and also taking the time to leave feedback on your experience with the Mpw team.

Regards

Team Mpw

Rated 5 out of 5 stars

Great, quick and friendly service

We had a leak under our skin from the pipe leading to our outside tape. We were able to isolate, but MPW came out on the same day as calling them on a non emergency rate and fixed it. Plumber was polite, friendly and kept everything clean and tidy. Very pleased with their work.

23 June 2026
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Reply from MPW Group

Hi Chris

Thank you for taking the time to leave your feedback on your experience with team Mpw, always great to hear such positive feedback about customers having a great experience when using the Mpw engineers.

Thank you again.

Regards

Team Mpw

Rated 5 out of 5 stars

Great service as usual

Great service as usual

18 June 2026
MPW Group  logo

Reply from MPW Group

Hi Chris

Thank you for taking the time to leave a review on your experience on with Mpw Group and your continued support.

Regards

Team Mpw

Rated 5 out of 5 stars

Amazing

Amazing service—quick response to a copper pipe leak and a very challenging job completed to a high standard. I will definitely use MPW Group again

17 June 2026
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Reply from MPW Group

Good morning Helen.

Thank you for the great review, glad we could get this issue resolved for you quickly.

You know where we are if you ever need and plumber or heating engineer in the future.

Regards

Team Mpw

Rated 5 out of 5 stars

Emergency Call-out …

When part of my kitchen ceiling fell in this morning due to a leaking toilet upstairs. I phoned MPW as I’d used them before to fit a radiator and knew they do a good job. The Woman who answered the phone was very kind and reassuring which was very welcome as I was still a little shocked and slightly panicky! She told me the hourly costs upfront, which I felt were very fair, and after agreeing this she said they’d send someone within 30 minutes. Josh the plumber arrived in less than that..He diagnosed the problem within a few minutes and the job was done thoroughly. In fact he was able to fix another problem with the cistern at the same time which I’d been meaning to get done... Josh was respectful and very professional. Thanks Josh and MPW for showing up when I really needed help today..

11 June 2026
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Reply from MPW Group

Good morning

What a great review and thank you for your continued support to Mpw group, We always do our upmost to help people in emergency situations quickly and restore the issue.

I will ensure your feedback is passed on to Josh.

Once again thank you for the great review.

Regards

Team Mpw

Rated 5 out of 5 stars

Brilliant service in an emergency

We had an emergency and the plumber was with us in 3 hours and sorted our leek really quickly without any fuss. He waited until the heating was working propertly before he left & cleaned up after himself too. polite, friendly & professional service.

9 June 2026
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Reply from MPW Group

Good morning Deb.

So good to hear another happy customers experience with Mpw, we always do our upmost to acheive customer satisfaction.

You know where we are if needed in the future.

Thank you again.

Team Mpw

Rated 5 out of 5 stars

great service

great service - quick and reliable and the lad was very friendly and knowledgeable.

4 June 2026
MPW Group  logo

Reply from MPW Group

Good afternoon Rachel

Thank you so much for the feedback.

You know where we are if needed in the future.

Regards

Team Mpw

Rated 5 out of 5 stars

Gave me a good price for connecting a…

Gave me a good price for connecting a gas hob and carried out the work professionally. Would highly recommend.

3 June 2026
MPW Group  logo

Reply from MPW Group

Good afternoon Joey.

Thank you for the great feedback, so glad we were able to help at a good price.

Regards

Team Mpw

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