StubHub International Reviews 

I was hesitating as a first time buyer from Stubhub and specially for BTS London concert. They said ticket is coming 1 day before the concert but actually they sent it 1 week before the concert. The original sender also sente the link afterwards. I'm so happy that I used Stubhub and get to see BTS finally. 💜

Selling my tickets was extremely easy, however collecting the money and receive it in my PayPal account was extremely painful because it took more than a month; after several calls, emails, social media mentions and closer follow up someone really took my case until solve it - plead improve your customer and seller experience to keep using the platform, the more agile it is the more we will use it!

Stub hub is a complete joke, they are crooks and they are horrible to their customers. I bought tickets to a concert and all of a sudden I wound up being charged $100 for a parking pass that I did not purchase nor did I authorize any charge for it. When I called customer service they were horrible and no help at all and they didnt do a thing to try to help to resolve the situation.!!!!!! They emailed me 2 days later that they investigated the situation and that it was a valid charge so I asked them to swnd me the proof and of couslrse they couldnt send me any proof that i purchased it. There is absolutely zero reason that they couldnt resolve the situation for me as they should have. They are over priced, their customer service SUCKS and I would strongly urge and suggest that YOU NEVER USE them for anything. They are horrible and they would not do a thing to help or to keep a customer satisfied(not to mention that you are talking to people on another country that you can barely understand and vice versa). All I wanted them to do was for them to reverse a charge for something that I didnt buy.!!!! They SUCK!!!! HORRIBLE COMPANY and a HORRIBLE EXPERIENCE!!!!!

I was given StubHub store credit as compensation for a previous issue, which I genuinely appreciated at the time. Unfortunately, I've now discovered that the credit comes with a major limitation that was never made clear.

After moving to the United States, I tried using the credit to purchase tickets for an event in Santa Clara through StubHub International. The website lets me browse in euros, dollars, and other currencies, so there was no indication that my credit would only work for European events.

When I contacted customer support, I was told that because the credit is issued in euros, it can only be used to purchase tickets for events in Europe. In other words, even though this is an international platform and the website itself supports multiple currencies, the compensation they gave me is geographically restricted.

Had I known this when I accepted the credit, I would have viewed it very differently. A goodwill credit shouldn't come with hidden limitations that significantly reduce its usefulness.

I'm disappointed because what was supposed to make up for a previous bad experience has created another one. If you're offering compensation, be transparent about any restrictions before customers accept it.

Skylar was a pleasure to speak with and was so helpful. Genuinely made my day to speak with her.

Easy upload and pricing. Clear instructions throughout. Paid out promptly. All excellent.

I have never experienced customer service this poor.

I purchased tickets for the BTS concert and later relisted them through the platform. The tickets were purchased by another buyer, but neither I nor the buyer ever received the tickets. Because of this, I never received any payout, and I have also been left without a refund for my original purchase.

I contacted customer support immediately and was clearly told by one of their agents that I would receive a full refund within 5–8 business days. I trusted that information and waited patiently. It has now been well over 15 business days, and instead of receiving my refund, I keep getting the same generic response saying that my case is “being investigated.”

To make matters worse, another agent later admitted that I had been given incorrect information by the first representative. So not only has this company failed to deliver the tickets, but they also misled me about my refund. As a customer, I should not be paying the price for mistakes made by their own support team.

Every time I contact them, they simply “re-escalate” my case instead of actually resolving it. Weeks have gone by with no answers, no refund, and no accountability. They continue holding my money even though they failed to provide the service I paid for.

The so-called FanProtect Guarantee means very little if customers are left waiting indefinitely with no resolution. A guarantee should protect customers, not force them to chase customer support for weeks while receiving contradictory information.

This has been one of the most stressful and frustrating customer service experiences I have ever had. I have lost both my time and my trust in this company.

I will be pursuing this matter through the appropriate consumer protection channels and, if necessary, through my payment provider.

I would strongly advise anyone considering buying or selling tickets through this platform to think twice. Based on my experience, you risk being left without tickets, without your money, and without any meaningful support.

Great show, great communication about the tickets every step of the way

Overall it was OK although they forgot to mark my tickets as transferred so I had to call them so they could manually update my account. This lead for the payment to arrive more than 2 weeks after the concert took place which is ridiculous.

All went smoothly. Tickets arrived a day before concert, just like promised, no problems on the spot.

My name is Michael and I am happy to say over the years StubHub have been very good to me, they were there when I bought tickets for some big music events.well done guys.

Please take care when considering using StubHub. Their software is poor and customer service even poorer. I purchased tickets in the afternoon for a seven o'clock show. I paid over £400 and when the tickets were sent through, immediately, it was for a show that had already started over an hour earlier. Despite a FanProtect promise that tickets will arrive in time for the event, StubHub are not in the slightest bit interested in me or the tickets being mis-sold. Beware using StubHub or, better still, just steer well clear!

Good service easy to deal with would highly recommended :)

I was desperate for a ticket and so accepted the price being asked. The transaction was smooth and I received the ticket within five minutes

I would not use StubHub again. I purchased good seats for a NRL game; the day before I was emailed and told the seats were no longer available and were not going to be released by the seller. They then offered me different seats that were effectively the "cheap seats" with only a refund of NZ$150. I took them anyway and then there was a long stressful few hours on the day of the game, wondering where my tickets were. StubHub kept telling me "they're in your Ticketek or Tickmaster account" (they were in neither). StubHub eventually emailed PDF copies of the tickets which I was sceptical about. They ended up being genuine but the whole process getting them was a bloody nightmare!

Just easy to get my ticket at a good price and everything went so smoothly

Bought tickets to a Weeknd show in Amsterdam show a few days before the event. Tickets said ready but never showed up. Contacted support each day for 4 days leading up to the show because it felt off. Support kept saying they would look into and get back in touch which they never did. Eventually at 7pm (show started 6:50) they said that since the tickets didn’t arrive they would offer me tickets, but there were none so they offered a refund which DIDNT include getting the 300 euro thru charged in fees.
They did this again to me on the Saturday show when they didn’t fulfil the tickets. Another 100 euro in fees they don’t reimburse. So they have a scam to offer tickets but the not fulfil and then keep the fees. Criminal scam.
Avoid for any show you actually care to see.

2nd time using StubHub
1st time Coldplay
2nd time BTS
Smooth seamless transaction both times.
Easy transfer from seller on both occasions.
StubHub is my 'GoTo' for resale

Unwanted review request - will NOT UNSUBSCRIBE ME

I am fed up with the continual Review Requests that I receive from StubHub. I have reviewed my sale and purchase. I have tried on numerous occasions to Unsubscribe using their Unsubscribe link. They totally ignore me and continue to send me Review requests.

Thank you Stubhub for spamming my mail. I will Never use your site again

Complete SCAM! I bought two adult tickets to Goodwood Festival Of Speed and when the tickets arrived they were children's tickets and Stubhub refuse to refund me even though they sold them as adult tickets. I have called multiple times and emailed multiple times and I get nowhere with their customer support team!