Efficient and timely service. I would suggest improved repackaging to add at least a basic level of padding especially for smaller items - these get thrown around during transfer. Cost would be minima... See more
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Company details
- #18 of 21 best companies in Shipping service
- #21 of 33 best companies in Courier service
- #19 of 26 best companies in Ecommerce solution provider
- #2 of 3 best companies in Exporter
- #14 of 16 best companies in Freight Forwarding Service
- #6 of 12 best companies in Shipping and postal service
About Skypax
Information provided by various external sources
Get your unique UK street address immediately when you sign up, and use it as often as you like to receive parcels. Ship when you choose and track the package to your door.
Or use our personal shopping service and our concierge team will purchase items on your behalf. We can even pick up items in-store in London.
Who we are
Written by the company
- High Quality Service
- We promise to look after you and your goods every step of the way. Our customer support team is there to help resolve any problems that may arise and to assist you where possible to make your shopping and shipping experience as smooth as possible.
Contact info
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 39% of negative reviews
Typically replies within 24 hours
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You mist lead me i wanted royal mail…
You mist lead me i wanted royal mail to delivered my package your website said I could choose it by I could not had to send it ups and today I have not received it allway problems with ups in ghana and it cost so much more for a bad service it not funny and the more taxes I have to pay to get it now is so much bigger than if it when with royal mail as your site said
Mostly the company does what it is set…
Mostly the company does what it is set up to do:- efficiently re-address and send packages. No-one can ask for more than that.
But last year a package to me was held for some reason, but when I tried to get it cleared I found that there was no way to contact Skypax. None.
I forget the details (although all correspondence is in deep storage if required). Basically, the system asked me to allow the package to be opened for inspection before the enquiry could be taken any further, but when I tried to authorise inspectionthe system returned to a request to authorise an inspection. Round and round in circles for months, and cleared only when I asked friends in London to continue making direct phone calls until the issue was resolved. I have had no further problems, and I sincerely hope the Skypax contact system has been revised since that experience.
Skypax is super easy!
Skypax is a super easy way to get parcels from the UK delivered when certain shops don't post to your country. Speedy notifications and easy to declare. Everything is tracked so I know exactly where my parcel is and when to expect it. Thank you!
Easy to use
Easy to use. Efficient and excellent communication throughout. Delivery came exactly when it said it would. Great customer service.,
I live in the US and purchased an item…
I live in the US and purchased an item in the UK. My item arrived in perfect condition. Their customer service team was responsive and helpful through the whole delivery process. I’ve used the company twice, I will recommended them to others.
I was not made aware that after I paid…
I was not made aware that after I paid for Skypax service fee, an additional extortionate courier charge would be added on once it arrived at their depot in order for it to be transported to Ireland from there. The package took a long time to arrive too. I expected it within a two or three days from the point of order. It took over two weeks.
Why can't I choose Royal Mail for…
Why can't I choose Royal Mail for delivery it was the main reason I pick yours company I Will Not Be Recommending This Service To Any Of My Customers
I was able to get what I wanted and…
I was able to get what I wanted and went well the 1st time and wasnt very difficult fer me
they handled the items with care.
Good service but improve rewrapping
Efficient and timely service. I would suggest improved repackaging to add at least a basic level of padding especially for smaller items - these get thrown around during transfer. Cost would be minimal. My items were not damaged, but looking at the box & wrapping - this was good luck only.
I’ve used SkyPax for about year not to…
I’ve used SkyPax for about year not to send auto parts from the UK and other parts of Europe and Asia. It’s reliable and fast. It also allows me to select the shipper of my preference and level of insurance coverage.
Vince Randazzo, real SkyPax customer.
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