Skypax Reviews 

6,144
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 243 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that items arrive safely and in perfect condition, making it very easy to access hard-to-find products from abroad. People also deeply appreciate the prompt shipping and straightforward, easy-to-navigate processes, noting that support staff are consistently helpful, kind, and responsive. Some reviewers were not happy with the slow response times, mentioning long internal delays in logging parcels and a lack of communication to urgent emails. Others noted that the international shipping and handling costs felt quite expensive, especially when additional fees or unexpected processing charges were applied.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service, noting mixed experiences with speed and... See more

Service

Customers consistently note positive experiences with service, highlighting it as fast, reliable, and very... See more

Product

Reviewers mention positive feedback about product delivery and condition. Customers appreciate that items... See more

Price

Consumers find prices to be ambiguous, experiencing a wide range of costs and conflicting opinions. While... See more

Response time

Users describe ambiguous interactions with response time, reflecting a high level of disagreement among... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Efficient and timely service. I would suggest improved repackaging to add at least a basic level of padding especially for smaller items - these get thrown around during transfer. Cost would be minima... See more

Rated 4 out of 5 stars

Very reliable, in my experience of 6 months of having packages re-shipped from UK. I wish they could be a little more on top of the register of the parcels they receive and the notification and read... See more

Rated 5 out of 5 stars

First time using SKYPAX. Clear website instructions & tracking info Would recommend & use again Local delivery driver was a bit slack & left package near our garbage bin in the rain rather tha... See more

Rated 5 out of 5 stars

I live in the US and purchased an item in the UK. My item arrived in perfect condition. Their customer service team was responsive and helpful through the whole delivery process. I’ve used the company... See more


Company details

  1. #18 of 21 best companies in Shipping service
  2. #21 of 33 best companies in Courier service
  3. #19 of 26 best companies in Ecommerce solution provider
  4. #2 of 3 best companies in Exporter
  5. #14 of 16 best companies in Freight Forwarding Service
  6. #6 of 12 best companies in Shipping and postal service

About Skypax

Information provided by various external sources

Skypax is a premium international package forwarding service shipping globally from the UK. Our thousands of satisfied customers love our high quality service and personal customer support. We take the hassle out of shopping UK stores from abroad.

Get your unique UK street address immediately when you sign up, and use it as often as you like to receive parcels. Ship when you choose and track the package to your door.

Or use our personal shopping service and our concierge team will purchase items on your behalf. We can even pick up items in-store in London.

Who we are

Written by the company

High Quality Service
We promise to look after you and your goods every step of the way. Our customer support team is there to help resolve any problems that may arise and to assist you where possible to make your shopping and shipping experience as smooth as possible.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 39% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(6,144)

229 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

You mist lead me i wanted royal mail…

You mist lead me i wanted royal mail to delivered my package your website said I could choose it by I could not had to send it ups and today I have not received it allway problems with ups in ghana and it cost so much more for a bad service it not funny and the more taxes I have to pay to get it now is so much bigger than if it when with royal mail as your site said

20 August 2026
Rated 4 out of 5 stars

Mostly the company does what it is set…

Mostly the company does what it is set up to do:- efficiently re-address and send packages. No-one can ask for more than that.
But last year a package to me was held for some reason, but when I tried to get it cleared I found that there was no way to contact Skypax. None.

I forget the details (although all correspondence is in deep storage if required). Basically, the system asked me to allow the package to be opened for inspection before the enquiry could be taken any further, but when I tried to authorise inspectionthe system returned to a request to authorise an inspection. Round and round in circles for months, and cleared only when I asked friends in London to continue making direct phone calls until the issue was resolved. I have had no further problems, and I sincerely hope the Skypax contact system has been revised since that experience.

3 August 2026
Rated 5 out of 5 stars

Skypax is super easy!

Skypax is a super easy way to get parcels from the UK delivered when certain shops don't post to your country. Speedy notifications and easy to declare. Everything is tracked so I know exactly where my parcel is and when to expect it. Thank you!

21 August 2026
Rated 5 out of 5 stars

Easy to use

Easy to use. Efficient and excellent communication throughout. Delivery came exactly when it said it would. Great customer service.,

20 August 2026
Rated 5 out of 5 stars

I live in the US and purchased an item…

I live in the US and purchased an item in the UK. My item arrived in perfect condition. Their customer service team was responsive and helpful through the whole delivery process. I’ve used the company twice, I will recommended them to others.

9 August 2026
Rated 1 out of 5 stars

I was not made aware that after I paid…

I was not made aware that after I paid for Skypax service fee, an additional extortionate courier charge would be added on once it arrived at their depot in order for it to be transported to Ireland from there. The package took a long time to arrive too. I expected it within a two or three days from the point of order. It took over two weeks.

6 August 2026
Rated 4 out of 5 stars

Good service but improve rewrapping

Efficient and timely service. I would suggest improved repackaging to add at least a basic level of padding especially for smaller items - these get thrown around during transfer. Cost would be minimal. My items were not damaged, but looking at the box & wrapping - this was good luck only.

28 July 2026
Rated 5 out of 5 stars

I’ve used SkyPax for about year not to…

I’ve used SkyPax for about year not to send auto parts from the UK and other parts of Europe and Asia. It’s reliable and fast. It also allows me to select the shipper of my preference and level of insurance coverage.

Vince Randazzo, real SkyPax customer.

23 July 2026

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