Sinful is absolutely amazing!! One of my packages was lost in transit and they offered me either a full refund or to send the package again completely free of charge. Their products are shipped and de... See more
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Amazing response from the sinful team, thank you 🙏 After a bit less than a year my satisfyer Pro 2 unexpectedly died. I contacted Sinful straight away and after having provided a video of the decea... See more
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I have used sinful 3 years now and made over 15 orders without issues, however after Black Friday 2025 a large order failed to move. I contacted them and within a day they agreed to reorder the items... See more
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What can I say about Sinful.co.uk ? This was the first purchase from them so I'm a new customer, not someone who has spent lots with them, so you wouldnt say a "valued customer" or that's what I... See more
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Company details
- #14 of 15 best companies in Internet shop
- #7 of 8 best companies in Adult entertainment store
- #13 of 17 best companies in Sex toy store
Written by the company
We know a lot about sex toys and we want to pass this knowledge on to you. With Sinful you get the best and newest products on the market, and we will do everything we can to help you find the products that are perfect for you. Sinful is for everyone dreaming of a more playful sex life with beautifully designed sex toys and erotic accessories of very high quality. If you are looking for us on the internet, you might be searching for Sinful, Sinfull or Singul – like a lot of people are. The correct name is of course “Sinful”. We are called many names, but our goal is still to help as many people as possible to experience more pleasure. That is our mission here at Sinful – to provide pleasure and a more playful sex life for everyone.
Written by the company
Contact info
Unit 1 Station Court, NR93AY, Hethersett, United Kingdom
- 0330 808 5261
- service@sinful.co.uk
- sinful.co.uk
4.2
Great
733 reviews
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Not a UK company and first order lost…
Not a UK company and first order lost in transit, tbh not that impressed so far by the postal method - the customer service team sent out a replacement so will see
2 September 2026
Reply from Sinful.co.uk
Hi Mark
We’re sorry to hear that your first order was lost in transit, especially as this was your first experience with us. We completely understand your disappointment.
We’re glad our customer service team was able to arrange a replacement for you, and we sincerely hope it reaches you without any further issues. We appreciate you giving us another chance to make this right. 🙌
Kind regards,
Frederik
Customer Care Manager, Sinful
Dishonest representation.
It’s a pet peeve when a company pretends to be UK based and you only find out they are in Denmark when you get the shipping information. The website says 5 working day delivery. That’s not going to happen so everything will be returned. Be authentic, don’t pretend with a co.uk address
27 August 2026
Unprompted review
Reply from Sinful.co.uk
Hi there,
Thank you for sharing your feedback. We’re sorry to hear that you feel misled by your experience, although we would like to clarify a few points.
Sinful is proudly a Danish company, founded and based in Denmark. Our UK website and UK address are provided to make shopping and, in particular, returns easier for our UK customers. The UK address is specifically used for handling local returns, and this is clearly stated on our website. We do not claim to be a UK-based company.
We’re also sorry that your order has not arrived within the expected delivery timeframe. We understand how frustrating this is, particularly when you have made plans around the estimated delivery date. We’ll certainly take your feedback on board regarding how we communicate delivery times.
We absolutely believe in being authentic and transparent about who we are, and we’re proud to be a Danish company serving customers across Europe and beyond.
Kind regards,
Frederik
Customer Care Manager, Sinful
Misleading business!
I made an order on the understanding it would be delivered within 2-5 business days as stated on their website. This time has passed and i wont be able to take delivery now due to being away for two weeks.
Also, the company advertises as a UK business and UK website yet all the products are coming from Europe.
Very misleading. I wont use them again.
27 August 2026
Unprompted review
Reply from Sinful.co.uk
Hi there,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your order did not arrive within the expected 2–5 business days, especially as we understand that the delay has unfortunately affected your plans. We completely understand your frustration.
We’d also like to clarify that Sinful is proudly a Danish company, founded in Denmark. While we operate internationally and have local websites for customers in different countries, we are transparent about being a European company and do not intend to mislead our customers about where we are based or where orders may be dispatched from.
We’re sorry that your experience has left you feeling misled. We take feedback like this seriously and will use it to look at how clearly we communicate delivery times and our company background to our customers.
Kind regards,
Frederik
Customer Care Manager, Sinful
Sinful is absolutely amazing!
Sinful is absolutely amazing!! One of my packages was lost in transit and they offered me either a full refund or to send the package again completely free of charge. Their products are shipped and delivered discretely and work amazingly! The quality of the products are outstanding!! Would recommend 100000 times over
26 August 2026
Reply from Sinful.co.uk
Hi Rene
Thank you so much for your amazing review! 💜 We’re thrilled to hear how happy you are with both our products and service.
We’re sorry that one of your packages went missing in transit, but we’re glad we could make things right and give you the choice of a refund or a replacement. It’s also fantastic to hear that you appreciate our discreet delivery and the quality of our products!
Your recommendation means the world to us — 100,000 times over is quite the compliment! 😍 We look forward to serving you again soon.
Kind regards,
Frederik
Customer Care Manager, Sinful
Great customer service!
I bought a 'two player happy toy' for my partner and I, and Royal Mail managed to basically lose it. When I emailed the Sinful customer service to ask if they could chase it for me, they responded extremely quickly and genuinely. They sent out another immediately with extra tracking, and were amazing about the whole thing! Will definitely be ordering from again!
21 August 2026
Reply from Sinful.co.uk
Hi there
Thank you so much for your lovely review! 💜 We’re really sorry that Royal Mail caused a bit of a hiccup with your original order, but we’re delighted our Customer Service team could step in and get things sorted quickly for you.
It means a lot to hear that you had such a positive experience with our team, and we’re thrilled to know you’ll be ordering from Sinful again. We can’t wait to welcome you back! ✨
Kind regards,
Frederik
Customer Care Manager, Sinful
Sinful.co.uk service above and beyond !
What can I say about Sinful.co.uk ?
This was the first purchase from them so I'm a new customer, not someone who has spent lots with them, so you wouldnt say a "valued customer" or that's what I thought.
I ordered an item which was "delivered" in very short time, however there was a problem. Royal Mail, god bless them, left my item outside my house in full view of everyone who passed my house during the day while I was at work, not in my "safe place" as requested.
I contacted Sinful as is per trading standards practice to make a claim of non delivery, ABSOLUTELY NOT THEIR FAULT THOUGH, and bless them they responded within hours and actioned a very satisfactory replacement without any quibble or argument.
This is what I call professional customer service above and beyond, which is so rare nowerdays.
I shall be shopping with them again, and suggest you all do too.
11 August 2026
Reply from Sinful.co.uk
Hi Keith
Thank you so much for taking the time to share such a thoughtful review! ❤️ We’re really pleased to hear that, despite the delivery issue, our team was able to resolve things quickly and to your satisfaction.
While we’re sorry Royal Mail didn’t follow your requested safe place, we’re delighted that we could put things right without any hassle. We truly appreciate you giving us a chance as a new customer, and it means a lot to hear that you’ll be shopping with us again.
We look forward to welcoming you back! 🥰
Kind regards,
Frederik,
Customer Care Manager, Sinful
Wrong item sent to me
Wrong item sent to me, but probably a mail delivery problem. Customer services were quick to rectify it and not charge postage.
13 August 2026
Reply from Sinful.co.uk
Hi Christopher
Thank you for taking the time to leave a review!
We’re sorry that you initially received the wrong item, but we’re really glad to hear that our Customer Care team was able to sort it out quickly and get a replacement sent to you without any additional postage costs. 😊
We really appreciate your understanding, and we hope you’re happy with your order!
Best regards,
Frederik
Customer Care Manager, Sinful
Tempted by a sale price
Tempted by a sale price. 32£ cheaper than direct from estim systems uk
Bought the rest of the accessories from estim systems uk direct
Delivery for sinful says 2 to 5 days free and no other selection
No express option
Ordered Sunday afternoon dispatched Monday morning
We are now Friday royal mail is still expecting the package in their hands
The tracking shows clearance of customs last night and then on wards to 1h30m to another location and sitting there
Still not in RM's network
Sinful use the cheapest eccon mode delivery possible with zero option to express it
So 48h shipping when royal mail finally reach it
All my stuff from estim uk was delayed due to oos item. But back in stock
Estim uk stuff all arrives tomorrow
I now get the impression this delivery from Sinful will probably arrive Tuesday
Way way after the estimates
Im never ordering from.here again. Will always find an alternative to be honest
Not impressed with the delivery service and how its handled
Its exceptionally poor and very misleading
2 August 2026
Unprompted review
Reply from Sinful.co.uk
Hi Wolf,
Thank you for taking the time to leave such a detailed review.
We’re really sorry to hear about the delay with your delivery and, in particular, that the delivery options available did not meet your expectations. We completely understand how frustrating it must be to be waiting for your order when you were expecting it sooner.
We’d very much like the opportunity to look into what happened with your delivery and see if there’s anything we can do to help. Please feel free to email me directly at frederik.larsen@sinful.com, and I’ll personally look into the matter for you.
We’re sorry that this experience has left you feeling this way, and we hope we can get this resolved for you. 🙏
Best regards,
Frederik
Customer Care Manager, Sinful
Reply from Sinful.co.uk
Hi Eden,
Thank you for your review.
We’re really sorry to hear that you haven’t received your order yet! 😥
Please feel free to email me directly regarding the matter, and I’ll personally look into it and do my best to get this resolved for you.
You can reach me directly at frederik.larsen@sinful.com.
I hope to hear from you so we can get this sorted out for you. 🙌
Best regards,
Frederik
Customer Care Manager, Sinful
Great customer service
Great customer service, friendly, knowledgeable and really helpful. What a lovely bunch.
27 July 2026
Reply from Sinful.co.uk
Hi,
A big thank you for the fantastic review and those five stars! ⭐
It's truly wonderful to hear that you had a positive shopping experience with us—that's exactly what we strive for. We're thrilled that our service lived up to your expectations, and we're always here and ready to help! 😍
Looking forward to seeing you again soon!
Best,
Line,
Customer Care, Sinful
Excellent service
I ordered a Svakom Klitty, which came in a week from abroad. It has given us a lot of pleasure. Unfortunately the suction function stopped working after a couple of weeks. I called their customer service and they immediately offered me a replacement free of charge. We can't wait for it to arrive!
30 July 2026
Reply from Sinful.co.uk
Hi,
Thank you for the lovely review!
We’re absolutely delighted that you still had a great experience, even though there were a few hiccups along the way with the faulty item. It means a lot to us! 🥰
We’re really looking forward to having you back with us next time. 🛍️
Best regards,
Line,
Customer Care, Sinful
Great service and aftersales service
The product is top quality and ergonomic design and excellent after sales service cannot fault them
28 July 2026
Reply from Sinful.co.uk
Hi,
It’s lovely to hear that you were happy with the product you bought from us and that you’ve enjoyed it.
I'm even more delighted to hear that you enjoyed our customer service. We're always here and ready to help with anything you need! 💖
Have a lovely day 🌷
Best,
Line,
Customer Care, Sinful
Reply from Sinful.co.uk
Hi Dru,
Thank you for your review.
We’re sorry to hear that the product didn’t quite meet your expectations. We’d love to help you find a solution, so please feel free to email me directly at frederik.larsen@sinful.com, and I’ll personally look into this for you.
I hope to hear from you so we can get this sorted. 🙌
Best regards,
Frederik
Customer Care Manager, Sinful
The website was easy.to navigate
The website was easy.to navigate , and updates on where your parcel is was great
22 July 2026
Reply from Sinful.co.uk
Hi,
Thank you for your lovely review!
We’re really pleased to hear that you found our website easy to navigate and that you appreciated the updates on your parcel’s journey. 😊
We hope you enjoy your order, and we look forward to welcoming you back again soon!
Best regards,
Frederik
Customer Care Manager, Sinful
Everything just perfect
20 July 2026
Reply from Sinful.co.uk
Hi,
Thanks a bunch for the five stars – we're thrilled you've picked us! ⭐⭐⭐⭐⭐
Wishing you a fantastic day! 💕
Best,
Line,
Customer Care, Sinful
Sinful Satisfaction!!
An array of products but backed up with excellent customer support and quick response times!
20 July 2026
Reply from Sinful.co.uk
Hi,
A big thank you for the fantastic review and those five stars! ⭐
We're thrilled to hear that you were pleased with our selection. 🧚♀️
It's also truly wonderful to hear that you had a positive shopping experience with us—that's exactly what we strive for. We're thrilled that our service lived up to your expectations, and we're always here and ready to help! 😍
Looking forward to seeing you again soon!
Best,
Line,
Customer Care, Sinful
Very helpful when I had issues with a…
Very helpful when I had issues with a product & were quick to help and resolve it
14 July 2026
Reply from Sinful.co.uk
Hi,
Thank you for the lovely review!
We’re absolutely delighted that you still had a great experience, even though there were a few hiccups along the way with the faulty item. It means a lot to us! 🥰
We’re really looking forward to having you back with us next time. 🛍️
Best regards,
Line,
Customer Care, Sinful
Reply from Sinful.co.uk
Hi,
Thanks a bunch for the fantastic feedback! 😍
We're thrilled to hear that you were pleased with our service and had a positive experience.
We're already looking forward to seeing you again.
Best,
Line,
Customer Care, Sinful
Reply from Sinful.co.uk
Hi,
Thanks a million for the wonderful review! 😍
I'm delighted to hear that you enjoyed our customer service. We're always here and ready to help with anything you need! 💖
Can't wait to welcome you back again!
Best,
Line,
Customer Care, Sinful
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