Sindbad Reviews 

The bus was almost 1 hr late, then after getting in the bus the seat was all full, other passengers were sitting on our seat, the driver start driving the bus without making sure we were seated, all the passengers were sitting on random seat which, worst customer service, never ever book with this company

A scammer,
23 may is internationaal turtle day , stupid 🙄👿🤬!
23may is Saturday!
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SINDBAD
Międzynarodowe linie autokarowe, wynajem autokarów
Opole, 2.06.2026
Dear Kun Fang
Refers to: RD1_23.05.26_088//00199879
In response to your letter, we would like to explain that in accordance with 1.2.4, 3.6, 3.7 and 4.7.2 Regulations points:
"Transport agreement – is an agreement concluded between the Carrier and the Passenger upon ticket purchase, on the basis of which the Carrier shall transport the Passenger and his luggage for remuneration (a fee for the ticket) from a selected city to a target city, specified on the ticket."
"The Carrier shall make every effort to transport the Passenger and his luggage in appropriate time, according to the timetable, but cannot guarantee the same in circumstances beyond his control."
"The Carrier shall not be liable for delays and further effects resulting from administrative factors (e.g. customs controls, police controls, controls of Road Transport Inspection) or other factors beyond control of the Carrier (e.g. technical problems, weather, difficulties in road traffic or on border crossings)."
"If a Passenger cancels their trip, they are entitled to a refund based on the unused portion of the transportation service, after deducting a portion of the amount due (compensation fee). Depending on the cancellation date, the Carrier has the right to deduct the following amounts: from 14 days to 48 hours before departure 25% of the ticket value..."
We would like to clarify that your ticket number: EL 24313007 was returned independently by you on May 20, 2026 (a couple of minutes after purchase), in accordance with the Carrier’s return policy – 4.7.2 regulations point. Unfortunately, it is currently not possible to amend this refund. Moreover your ticket was purchased on an external website, not on Carrier's (Sindbad) sources. Since your ticket was returned, the driver did not see your ticket. A new ticket was to be bought in that case – EL 24318084.
Please take into account the fact that when choosing a road transport journey, you should always consider unplanned and unexpected circumstances that may arise. Our coach was delayed in Brussels due to difficult Eurotunnel and road conditions. There were huge queues at the border due to the Spring Bank Holiday happening at that time. Please take into account that these factors are independent of the Carrier. We would also like to clarify that transport delays are common. The Carrier ought not to be responsible for the delays or their subsequent consequences caused by factors beyond its control. According to our coach crew, the pilot informed the Passengers about the route course and the delays up to date. We would like to emphasize that dozen of other Passengers were also taken onboard and travelled with us on London-Brussels route.
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Please also be advised that all information regarding the route, possible delays or transfers on the day of departure is available through our Helpline Dept. (phone 77 443 44 44 or 801 22 33 44). Our passengers can also obtain information about the arrival time via the Sindbad Online application thanks to which it is possible to track the current location of the bus on the map. We are sorry for the complications. The travel agreement was completed and thus we see no reason for ticket refunding. Taking into account the above regulations and our explanations, we cannot consider the complaint positively.
Thank you for the letter and we hope that similar situation will not take place in the future.
Sincerely,
SINDBAD Sp. z o.o.
ul. Działkowa 4, 45-144 Opole
tel. 77 443 44 44, fax 77 549 49 70
Controlling / Complaints Dept.
SINDBAD Sp. z o. o.
After receiving a response to complaint, the passenger has the right to file a request for reconsideration of the case within 14 days of the date of delivery of the Carrier's position. After exhausting the complaint procedure, the passenger has the right to pursue claims in court proceedings.
Footer information appearing on both pages:
Sindbad Sp. z o.o. 45-144 Opole, PL ul. Działkowa 4 | tel +48 77 443 44 44 fax +48 77 549 49 70 NIP 754-296-42-70 REGON 160234171 KRS 0000323389 | Kapitał zakładowy 2 700 000 PLN ING Bank Śląski S.A. O/Opole 80 1050 1504 1000 0023 3836 9388

I have traveled mutible times with sindbad. And i would like to let you now the good and bad things about Sindbad.

good things about Sindbad:

-they play (polish) movies around the time of 19:00 or later
-if new passangers come in they will interduse there self trough the microfoon and they will also say the rules and what will happen if you dont follow them
-they serve multible drinks
- you have some leg space and you can lean the chair back so you can sleep and sit better
- you have usb on the side of your chair and socket
- above you have light switch and ac
- they have curents so if you want to sleep you van make it a bit dark for your self
- after every break they count if everyone is in the bus
- they dim the lights around minnight
- and they will turn on a little light when it slowly get dark

bad things about sindbad:

- most of the workers speak polish only
- the toilets are most of the times not very clean
- they can be agresive sometimes
- somtimes they wake you up in the middel in the night by turning on the lights for a quik brake

i travel with sindbad from Eindhoven(holand) too ostroleka(poland)and back. so for my i dont realy mind that they speak polish because it is my home country.

i hope that this review can help you to chouse the right bus.

Warning - homophobic and racist company! if you are not Polish, or don't speak polish, be very careful. You will get maltreated, and even risk to get thrown out, only because you are a foreigner or cant speak polish. This is what happened to us. And when you send complaint to their service, they make fun of you, don't answer any of your objections, and no refunds. You have been warned. Good luck!

Roomservice very good especially and elhay

This was my second trip from Lille to London with Sindbad. The bus was about 10 minutes late arriving in Lille but we still arrived in London at the right time so perfect, a little delay can happen, all good.
They use minivans for this journey as it has to get on the train to reach England, a bit tight but comfortable seats.
The driver didn't speak too much English but he spoke enough to state all the important things we needed to know (e.g. passport control).
There are reading lights and USB ports for charging phones.
Only complaint is that they say there will be wifi on board but there isn't. Not a massive issue.
I overall recommend travelling with them and will travel with them again.

Terrible in terms of lies. It was written that I will have a direct bus to Stutgart in Omio. In reality I had 2 transfers. The bus was an hour late.

For an "international" transportation company the communication was not only sh** poor, it was shouting and angry just because I did not understand their rude and vague instructions. The on-board Polish girl could not have possibly given less of a sh** but was quick to give a kiss to her counterpart boyfriend on another bus, WHILE I WAS WAITING FOR AN ANSWER. They get a star for delivering me. Disgusting company.

bus was delayed 24h no refund or communication. avoid

Fake bus. The company refuses to refund me for a bus ticket, even though they themselves admit the bus was over an hour late. On top of that, the ticket shows two different locations. I waited for hours at Lille’s main station, and they claim the bus went to the other address without even notifying me.

London - Poland. Not great.
First of all, it's no longer a direct service, you change in Lille, France. This obviously 'optimises' their expense, at the expese of passangers, because when you board at Victoria coach station, it's a mini-bus. In theory, it's very comfy (although charging plugs in the ceiling might be a bit... controversial), but there is even less room for your legs than in ryanair, and I thought ryanair are the ultimate worst. So think 'ryanair', and then shorten the distance by another 10 cm, maybe more. OK, for 10 min, definitely NOT OK for over 5 hours. Plus, having to drag your bags out through UK's and French passport control plus French scanner (although this is not the company's fault, rather the gift of brexit, that keeps giving).
2nd leg of the journey was comfier (coach from Lille), with some rather bizarre detour north from Brussels, then long stopover in Duesseldorf (?), altogether it took about 28 hours. This is, if I remember correctly the same as about 25 years ago, and pretty silly, given they've built quite a decent network of motorways in Poland in the meantime.
In short, it's only recommended it if you can't / won't fly, or if you enjoy overland journeying across Europe, but I guess there are comfier ways to do that.

Yes, I eventually got to London Victoria Coach Station, from Lille, France, but much later than planned, (even though I left 75 minutes inbetween the claimed arrival of 18:30 and my train) and so I missed my connecting train, and had to buy a new ticket, annulling any benefit I could have had from choosing this option of a Channel crossing over a Eurostar.
It wasn't a coach with toilets, crew and refreshments. It was merely a minibus (Mercedes, so comfortable enough, to be fair) without toilets or access to water - and we didn't even make pit stops to compensate.
The driver did not greet / welcome us, nor did he explain the route we would take, let a lone thank us and say goodbye at the end. There was barely any communication.
We could easily have taken the ferry at Dunkerque ( we drove right past it) and saved time and had an more pleasant crossing, but it turned out we were bound for the shuttle, which had the delays for border checks etc. and substandard crossing conditions as usual (no toilets available).
The windscreen of the minibus was very dirty.
The driver used his mobile phone to make calls and check texts whilst driving on the M20, without any hands-free equipment or arrangements...

So the journey was unpleasant, took way longer than Eurostar ( as one has to get a train to Lille, first and then there's the coach journey and long waiting times at Coquelles Shuttle terminal with ensuing delays... it is in no way a decent alternative to traveling with the Eurostar, if you need to continue your journey within the UK the same day, and have already booked ongoing travel.
Arriving in the outskirts of London at about 6pm you hit evening traffic and traffic lights, so the claimed 18:30 arrival time in Victoria Coach station is unrealistic. And there is no tube station at Victoria CS. The nearest are all a good 15min walk away. So to get to Paddington and into your next train, you need at least 45 minutes from arrival in Victoria CS.

If people only want to get from Lille to London on a budget, then it's an unpleasant and uninspiring journey, but it gets you there.

I encountered unprofessional behavior from the stewardess on the bus 112 at 09.02.2025 - rude, behaved inappropriately and lied.

sindBAD. where is my bus?!?! Of course, I can't call anyone at 04:45 from the busstation of Lublin.

I absolutely agree with the opinions of previous Victims.
Don't speak english,get pissed at Me for not speaking polish.Ordered pick up of 5 cartons,on saturday evening,waited till 3am,no turn up,just rang the official number on their site,guess who answer,or rather barked at Me, the same drunkard from night,or rather morning!!!
Here You go! And they have the goal to complain,Why the whole world hate them!!effing polusy!!!

Dreadful.
They left me stranded at the changeover because they said I smelt of vodka.I had NOT been drinking VODKA.
No one told me I couldn't have an alcoholic drink whilst OFF the bus. It was a small beer with my meal. I don't drink vodka.
Lone woman 11 o'clock at night no where to go.They told me to catch the next bus 24 hours later. I'm waiting for that now. There's no guarantee I'll be allowed on.
Someone needs to take these rude cowboys to court.

*I abandoned the idea of waiting.
All customer service could suggest was to file a complaint. I have to disagree with the reviewer below. I think they are nasty and vindictive, and any attempt to get them to shape up will have made them worse.
They will always have custom because of their cheap prices but hopefully some competition will come along that leaves them in the dust where they belong.

awful, rude, don't speak English, do not check people's passports properly resulting is severe delays, do not give any information other than in Polish when most of the coach is not Polish, really, do not bother. Use flixbus and other companies, use the Eurostar or flights but never ever with them, just a warning. Let's not talk about their customer service, it is close to none, they are rude and badly educated.

I think Sindbad must have read all the terrible reviews below.
My experience so far has been 80% the opposite.
POSITIVE
1) Bus was on time all the time
2) Toilets were very clean and smelled good
3) Comfortable seats
4) Plugpoints for phones
5) Stopped quite a few times - too much for me actually
6) Drivers were courteous and helpful - I had a broken leg.
NEGATIVE
1) VERY little English - hire me to do your training
2) No wifi - but that's old fashioned anyway - people all have EU data these days

I have ordered a ticket, with extra price to avoid change transfer.
Stuttgart to Ukraine
Instead of one transfer it's the 3. Transfer and still I don't know if I had to change my bus again or no.
I can speak only English, German and Spanish how can I communicate with them?
Customer service, impolite, they don't feel themselves responsible.
I recommend you this agency if you have really no choice more

Never use their services …

Not sure how it works in that company, but unfortunately I won’t use their services anymore. And won’t recommend it to anyone.
The bus I booked from Zhytomyr to Warsaw airport on 8th of June at 18:30 has decided that he could leave earlier without waiting for me. The bus left around 18:10 according to the info from the emergency call center. I arrived at 18:16, called them at 18:30 when I realized that the bus never arrived while I was there. The lady said that she couldn’t do anything because their director allied the bus to leave and not wait for me. Even when I suggested that I will chase him by car because my flight was scheduled the next day from Warsaw, the driver said that there was no point to do so. I was shocked. Additionally, I bought two sits and the company just told me that “oh, we left already. Yeah, we left earlier, sorry for that”. This kind of service when you book a trip for 13 hours to be on the road and you have further arrangements and flights to catch is unacceptable. I can’t really describe my feelings and how frustrated I was.