SIXT Schweiz Reviews 

Terrible experience of being overcharged at SIXT Zurich Airport.

I feel that I have been deceived by SIXT agent when picking up my reserved car.

I received the same car of my reservation and was charged more than 50 % of the contract.

Spent a long time trying to solve the problem with the SIXT Customer Service to no avail.

They did not explain the difference between the category of my reservation and the one that was changed by the Agent without any explanation.

Booked a car from Manchester airport, cos of a sudden family death and was told the tank was full, but on the way to my destination noticed it was only half full. Took a photo and on handing it in the guy, he completely ignored it and said all OK, then a week later I got an exorbitant bill, more than double the amount booked for 3 nights, for the supposedly missing petrol. Renter beware, nothing short of fraud in my book. Why any organisation thinks half a tank or whatever amount is aceptable rather than a full tank is beyond me. I had already given a rating elsewhere before receiving the bill, so am now warning others. Also noticed they leave the bill until after feedback is given, which was originally good as he was polite and no queue, but now disgusted. I had enough stress without them adding to it.

1 star.

My rental cost around CHF 1300, yet Sixt Zurich airpot charged approximately CHF 2,500 and placed another CHF 2,500 hold on my card, blocking around CHF 5,000 in total.

Customer service admitted this was a mistake but told me the money would only be released at the end of my trip, at least 8 days later. In other words, I am expected to lose access to thousands of francs because of an error made by Sixt.

Mistakes can happen. Refusing to fix them immediately is what makes this unacceptable.

Check your charges carefully if you rent from Sixt!

One star implies there was some service but this has been completely negative and doesn't even warrant a star

I hired a vehicle from Geneva Airport in December 2025. The vehicle was handed over in a dimly lit airport car park where only a basic visual inspection was possible. No specialist lighting was used and, given the conditions, it was impossible to identify anything other than obvious damage.

On return, however, the inspection process appeared very different. Staff miraculously produced an ultraviolet light to inspect the vehicle (almost as if they'd anticipated something may be wrong). They subsequently alleged that a scratch had occurred during my rental period. This immediately raised suspicions for me. If specialised lighting was considered necessary to identify damage on return, why was the same inspection standard not applied when the vehicle was handed over?

From day one, I asked a simple question: where is the evidence that this damage was not already present when I collected the vehicle? Despite numerous requests, SIXT never provided any comparable evidence from the point of collection. Instead, they relied on photographs taken after the vehicle was returned and a remote "expert" assessment carried out from photographs.

What made the situation even more concerning was that SIXT's own description of the alleged damage changed over time. The return inspection report described the damage as a "superficial" scratch. Later, when seeking almost CHF 2,000 from me, SIXT described the very same scratch as being "down to the primer" and requiring extensive repair work. A superficial scratch and a scratch through to the primer are fundamentally different levels of damage, yet this contradiction was never satisfactorily explained.

After months of correspondence, invoices, payment requests, reminders and settlement offers, I am still no closer to receiving an answer to the fundamental question I had asked from the beginning. Rather than addressing the lack of evidence from the vehicle handover, SIXT continued to pursue the claim and eventually referred the matter to a debt collection agency despite the dispute having been raised from the outset.

I have stood my ground on this and if you're in the same situation I suggest you do the same

Based on how this matter has been handled, I would strongly suggest avoiding SiXT at all costs.

Adrian at SIXT Zürich Pfingstweidstrasse delivered the best customer service I’ve experienced in 7 years as a loyal SIXT customer (both subscription and global rentals). After an intense trip around Europe, our final stop in Zurich was complicated — we had originally booked through a third party, which meant we couldn’t make changes when our trip got delayed, leaving us in a very difficult situation on a Sunday holiday. Adrian and his manager stepped up in a way that was truly extraordinary: they worked through the third-party booking complications, resolved our payment method issues, and Adrian personally stayed a full hour after closing to make absolutely sure my wife and I could get on the road and safely reach our final destination. This is the kind of above-and-beyond service that no policy manual can teach. Please recognize Adrian and his manager at the highest level — they are the reason loyal customers like us keep coming back to SIXT. — The California couple, Zürich Pfingstweidstrasse pickup.

Update June 8th 2026:
A manager reached out and apologized for the way we were upgraded and the way we were charged for not returning it full when it was like 23/24 full. They did credit us about $125. The rental still came out a few hundred dollars higher than I was expecting, but it tells me a lot about a company when a manager reaches out from a review and tries to rectify the situation. So I will give him some credit for that but as I told the manager, they need to circle back and train people better to avoid the same situation which I assume happens frequently.

Original Review:
We were told we needed a larger car because it was illegal to have bags in the backseat in Switzerland, which is not the case. The person that was helping us said it was just slightly more than the car we had already booked, but it ended up being twice as much. Not happy at all and will dispute this with my credit card company. Also charged us to fill up the tank when the tank was already full and once I pointed that out, they said the rental had already been closed and there was nothing they could do. Bullshit

The guy at the desk asked if I could swap my 3 booked ones for 2 as a favour to them. Fine, I said as long as the price stays the same and I could have an extra driver as we needed three drivers. He confirmed it would, multiple times.
He then skipped through the paperwork and did not offer me a chance to read it. He just promised the price was the same.
It didn't. I was charged 231 CHF extra.
Two weeks of emails, six different agents from all over the world, no possible to talk to the branch I rented the car from and none of whom had read the previous reply.

They just completely refused my claim.

Extremely poor experience with Sixt Zurich Airport.

I prepaid CHF 295 for a rental, but after a same-day flight delay (completely outside my control), I updated my pickup time as a courtesy. At the desk, I was then charged CHF 466 — over CHF 170 more — for the exact same rental... nearly 60% increase on my original total rental cost.

I was told this would be reviewed and corrected, but Sixt later refused any refund, hiding behind “terms and conditions.”

In my view, this felt like taking advantage of a difficult situation where I had little choice late at night after a disrupted journey. Some could even interpret their actions as exploitative.

Be very careful — even small changes can result in major unexpected charges.

Rented a van from Sixt (Zurich Luchswiesenstrasse) and had a very frustrating experience with a damage claim.

I did not cause any damage, yet I was charged for damage in an area that already had pre-existing issues and was not correctly documented. The vehicle had many recorded damages, and it felt like inaccuracies in documentation were attributed to me.

Despite raising these concerns, responses were repetitive and did not address the actual points. In the end, I paid (2500 CHF!!!!) to avoid further stress and having to deal with legal action, but I’m very dissatisfied with how this was handled. I'm sure they know this is too big of a hassle for individuals to take further legal action, so they just wait until you pay or send some debt collection company your way so it's not their problem anymore.

Advice: document everything very carefully at pickup (!!) — especially if the vehicle already has damage.

Very bad experience with Sixt at Zurich Airport.

I booked a car 3 weeks in advance, but when I arrived at the desk, I was told the car was not available. Instead, they offered me a bigger SUV, but only if I paid an extra 60 CHF per day, which I refused because I wanted the same price I originally booked or a similar vehicle without extra charges.

Then they told me I would have to wait 3 hours for a similar car. I agreed, but after only 1 hour they called me back saying they found a “better car.” When I returned, the car they offered was actually smaller and not even equivalent to what I originally booked.

At that point, I lost trust and requested a full refund because this felt very misleading. The manager agreed and told me I would receive a refund confirmation email within 1 hour.

However, it has now been over 7 hours and I have not received any confirmation.

This is the worst car rental experience I have ever had. Poor communication, misleading information, and unfulfilled promises. I do not recommend Sixt Zurich Airport at all.

The team at Basel Badischer Bahnhof is 5*. They manually resolved a subscription issue that the app couldn't handle and ensured everything was correct for my restart. Highly professional and reliable support. 5 stars for the local staff!

We paid £450 for a booking. We got an earlier flight and wanted to collect a 3 day booking 8 hours earlier. The cheapest price they could offer us to get the car was £1259. So we lost the car, as we didn’t want to waste a day of holiday and lost the £450. Scammers.

Was assisted by Charles, who was highly professional, efficient, and very effective.
Everything was handled quickly and clearly, with no issues at pick-up or return.
Smooth process, great service, would definitely use SIXT Geneva again.

The most efficient booking and delivery process.
Good and clean cars. Very friendly service.

​I would like to extend my sincere gratitude and highest praise to the team at Sixt Rent a Car for providing what can only be described as a world-class car rental experience. From the moment I approached the counter, I was met with a level of professionalism and efficiency that is rare in the industry today. The staff members were not only incredibly welcoming but also demonstrated deep knowledge and transparency regarding the rental terms, making the entire check-in process seamless and stress-free.
​What truly sets Sixt apart, however, is the unmatched quality of their fleet. The vehicle I received was in pristine, showroom condition, equipped with the latest technology and luxury features that turned a simple commute into a premium driving experience. It is clear that Sixt prioritizes maintenance and cleanliness, ensuring that every customer feels like they are driving a brand-new car. Furthermore, the return process was just as impressive as the pickup—quick, fair, and handled with a smile. It is rare to find a company that balances high-end luxury with genuine, customer-centric service so effectively. I am beyond satisfied with my experience and will certainly be choosing Sixt for all my future travels. They have earned my complete trust and a well-deserved five-star recommendation for anyone seeking reliability, style, and excellence on the road.

I had a great overall experience with this car rental company. The front desk staff was professional, courteous, and took the time to answer all my questions clearly. The car itself was exceptionally clean and felt practically brand new. Throughout my entire trip, I didn’t encounter any issues with the vehicle, which made the experience smooth and stress-free. I would definitely rent from them again.

Very friendly polite service