Sitters.co.uk Reviews 676

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the dependable and experienced associates, who are well-trained in caring for children. People highlight the professionalism, friendliness, and proactive approach of the staff. Many reviewers found the service easy to use, especially when needing a local evening nanny. Consumers also appreciate the company's efforts in background-checking everyone. The payment method is easy to use. However, opinions on the app and booking process are mixed. Some users find the app amazing and easy to navigate, while others have experienced issues. Some reviewers have expressed concerns about the fees associated with the service.

Based on these reviews

Rated 4 out of 5 stars
Verified

I have experienced Sitters in both London and Bristol. In London the sitters have always been brilliant - in Bristol less impressive. They have recently changed to an app - which seems OKish but is no... See more

Company replied

Rated 4 out of 5 stars
Verified

The sitter have all been great, punctual and trustworthy. My only gripe is that everything, including payment, now has to be done through the app.

Company replied

Rated 4 out of 5 stars
Verified

Loved the experience and the quality of the service. Do wish the technology was a little better - for messaging and being able to extend bookings etc.

Company replied

Rated 4 out of 5 stars
Invited

My husband and I,had just a few babysitters In the past to look after our little boy and we have always been very happy. They are kind,trustworthy and reliable. With the experience that we had,my hu... See more

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Rated 5 out of 5 stars
Verified

Amazing experience. Great service and perfect babysitter! I was so nervous and worried about the apprehension of someone I hadn't met looking after my children, but I didn't need to be as the servic... See more

Company replied

Rated 5 out of 5 stars
Verified

A nervous grandmother was looking for a babysitter to look after grandchildren while we took parents out for a special meal. Had never heard of Sitters but found the whole experience so easy and so... See more

Company replied

Rated 5 out of 5 stars
Verified

We had a fantastic experience with Sitters.co.uk. The service was reliable, professional, and made finding a trustworthy babysitter so easy. Our sitter was warm, punctual, and great with our children—... See more

Company replied

Rated 5 out of 5 stars
Verified

Always manage to get a great sitter with Sitters.co.uk, every time. Professional, experienced, reliable and friendly. Love the service even more now that there is an app and can pay sitter cashless vi... See more

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Rated 5 out of 5 stars
Verified

Fiona made contact beforehand which was reassuring. On arrival, she was kind and caring with all of the children; especially our youngest who was a little nervous. We had a couple of updates during... See more

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Rated 3 out of 5 stars

I have used Sitters for about 6 years. All the sitters have been fantastic and up until the last year I always had my bookings filled. BUT.......this past year has been disappointing with several no... See more

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Rated 3 out of 5 stars

I tried this app, hoping I could increase my income. It is not easy to find babysitting jobs here. I have struggled over the last two months as I cannot manage my own job applications. What I mean is,... See more

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Rated 5 out of 5 stars
Verified

Sally was prompt and communicative. Nothing phased her, even when informed she wasn’t only looking after one child but 4! She was friendly and had a can do, nothing is too much attitude. Would definit... See more

Company replied

Rated 5 out of 5 stars
Verified

Professional, friendly and pro active. I was looking for a one off babysitter for my 2 grandchildren visiting from Australia. All staff could not have been more considerate and helpful. Our bab... See more

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Rated 3 out of 5 stars

Logged in to my account without providing card details (= no card registered with the service). Checking Membership status: Active since Feb 2025 ... How can it be active if I have not booked a singl... See more

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Rated 3 out of 5 stars
Verified

Sitter was excellent. Definitely will try to rebook with her. But payment through the app was a problem. Needed to chase main sitters team to get payment sorted as app being set up. Hopefully next tim... See more

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Rated 5 out of 5 stars
Verified

Fab first experience. A very personal service which involved a phone call to reassure me and the lady who sat was very experienced and made my children feel at ease.

Company replied

Rated 5 out of 5 stars
Verified

Sitters has been a godsend at a time i needed some respite dealing with my hyperactive son. The child carers are all very experienced and hands on fulfilling their commitments, my number 1 go to for c... See more

Company replied

Rated 5 out of 5 stars
Verified

Very easy and quick process to find a trusted and reliable sitter. I really appreciated the phone call to let me know I was set up in the app and how to cancel my subscription when I didn’t need it.... See more

Company replied

Rated 5 out of 5 stars
Verified

My sitter Nav was a lifesaver. I have a sudden serious illness and she just knew how to slot into place with my 3 children who all have additional needs. In my opinion, she's overqualified.

Company replied

Rated 5 out of 5 stars

Our daughter was initially hesitant about starting daycare, but the staff was amazing at helping her transition. They took the time to make her feel comfortable and secure. Now, she can’t wait to go... See more

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Rated 5 out of 5 stars
Verified

Was so easy booking with sitters. We found a professional, well qualified sitter for our 7 month old. She arrived early and took great care of him 🤩

Company replied

Rated 5 out of 5 stars
Verified

I’ve been very happy with the quality of the sitters and the online service is great too! Highly recommend

Company replied

Rated 5 out of 5 stars
Verified

Used first time this week and so happy with Sitters.co.uk. Finding local evening nanny for my two boys were so quick and the service so easy to work on. The Nanny just so professional and local and my... See more

Company replied

Rated 5 out of 5 stars
Verified

I feel I can trust Sitters and everyone that they add to their roster. Every experience has been 5 star, exemplary and wonderful for our child so far.

Company replied

Rated 5 out of 5 stars
Verified

I love this service! Sitters made our London trip a great success, and I will definitely use them again for childcare. Our sitters were wonderful. Thank you!!

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Rated 5 out of 5 stars
Verified

Sitters have made it easier to leave my little one with their dependable associates who are very helpful and also well trained to help our little ones in their care.

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Rated 5 out of 5 stars
Verified

I have been using sitters for more than a year. Amazing app and company that makes finding great reputable and trustworthy sitters easy and convenient! Definitely recommend.

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Rated 5 out of 5 stars
Verified

Sitters provides an excellent service. We are very happy that Marion took up the job at short notice, and our little boy had a great time with her. Payments are also easy now with Sitters.

Company replied

Rated 5 out of 5 stars
Verified

Olivia put us at ease almost straight away my 7 year old loved having her and I would highly recommend her for your needs!

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Rated 5 out of 5 stars
Verified

Everything on the app worked perfectly. We found two great sitters in London. Being from out of town it was nice to know sitters did the work to background check everyone.

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Rated 5 out of 5 stars
Verified

Easy to use. Friendly reliable service. Perfect for those who are anxious and nervous to try new options. I am very grateful 🙏

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Rated 5 out of 5 stars
Verified

Everything was so straightforward to organise. Elizabeth was lovely. I would definitely use her again.

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Rated 5 out of 5 stars
Verified

I found the app very easy to use and navigate. Very helpful for my childcare needs. Thank you

Company replied

Rated 4 out of 5 stars
Invited

An excellent service. Doesn't get 5 stars because you have to book your sitter before you know who it is, so if you want the same one again it's a bit annoying that you have to book, see who you get,... See more

Company replied

Rated 4 out of 5 stars
Invited

The babysitter service is amazing, but I think it's a bit much charging for admin fee, as well as charging me for changing the time. I wasn't told about this until after I changed the time. Considerin... See more

Company replied

Rated 4 out of 5 stars
Invited

very sufficient service. it would be even better if you had more control over choosing your sitter. Yes, there is a top 3 preferable sitter rating but it should be at least 5 and it would be great i... See more

Company replied

Rated 4 out of 5 stars
Invited

Wonderful, easy experience. Had a great experience with Sitters.co.uk and received a wonderful sitter who was excellent with my son. Would give 5 stars, but the site was not able to find me a sitter... See more

Company replied

Rated 4 out of 5 stars
Invited

Being new to the UK for only 1 year and having to entrust a stranger to babysit my two children has been a frightening experience. However, with Sitters they have put all my nerves at ease with the le... See more

Company replied

Rated 3 out of 5 stars
Invited

I like the website because is fast and easy to use. They find people quickly However I don't like the fact that you can't check people details, their CRB or proof of address. I like to know who is th... See more

Company replied

Rated 4 out of 5 stars
Invited

Very easy and responsive system to use and when original sitter had to cancel due to sickness another one was found straight away. Only issue I have is the 3 month fee plus booking fee which seems qui... See more

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Rated 4 out of 5 stars
Invited

Really great company to deal with, loved the way someone rang me after I'd made my first booking request to welcome me and make sure I understood how everything worked. It's reassuring how the vet th... See more

Company replied

Rated 4 out of 5 stars
Invited

I haven't used Sitters very much, but I have used them both with over a week's notice and also in a more emergency scenario with less than 24 hours notice. On both occasions, they were able to fulfill... See more

Company replied

Rated 4 out of 5 stars
Invited

The babysitters have all been amazing and I feel in safe hands with sitters. Booking and amending bookings is easy as is selecting your favourite sitters. Photos of them may be useful though to jog me... See more

Company replied

Rated 4 out of 5 stars
Invited

All of the sitters we have had have been punctual, confidant, professional and caring. My concern is that our son has an intellectual disability and is non verbal. For this reason I would like to have... See more

Company replied

Rated 3 out of 5 stars
Invited

Don’t like when the bucket gets passed too many times and a random person agrees to come, located miles away. It doesn’t feel right. I rather arrange else as opposed to second or third hand people tak... See more

Company replied

Rated 4 out of 5 stars
Invited

Good service, the only thing I don`t like forcing me to pay a minimum of 4 hours when I need babysitter only for 3 hrs. In this way, you are putting a financial burden on single parents. I hope you wi... See more

Company replied

Rated 4 out of 5 stars
Invited

great for finding childminders but starts getting expensive as you can't do less than 3 hours and its £6 per booking but they do what we need so as long as you add these into your calculations they're... See more

Company replied

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Company details

  1. #2 of 3 best companies in Childcare Agency
  2. #2 of 3 best companies in Part Time Daycare

Written by the company

We've made it our mission to make it easy and safe for families across the UK to access trusted childcare at the touch of a button. You can book daytime childcare, evening babysitting, emergency childminding and hotel childcare online in seconds. Every Sitters childcarer has at least 2 years of professional childcare experience in the UK and is personally selected, checked and referenced by our family, for your family.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

676 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Amazing experience

Amazing experience. Great service and perfect babysitter!
I was so nervous and worried about the apprehension of someone I hadn't met looking after my children, but I didn't need to be as the service and experience was second to non! I will definitely be returning to them in the future

27 October 2025
Sitters.co.uk logo

Reply from Sitters.co.uk

Hello Alexandra. Thank you so much for your lovely feedback! We’re thrilled to hear that you had such a positive experience and that your babysitter made you feel comfortable and confident 💙

Rated 5 out of 5 stars
Verified

Easy website to use and good selection…

Easy website to use and good selection of sitters

24 October 2025
Sitters.co.uk logo

Reply from Sitters.co.uk

Hi Alison – it’s great to hear you found the website easy to use, and we’re thrilled you were impressed by our great range of sitters. Thank you for choosing sitters.co.uk!

Rated 5 out of 5 stars
Verified

High quality

I’ve been very happy with the quality of the sitters and the online service is great too! Highly recommend

20 October 2025
Sitters.co.uk logo

Reply from Sitters.co.uk

We really appreciate the recommendation! Thanks Frances.

Rated 5 out of 5 stars
Verified

I found the app very easy to use and…

I found the app very easy to use and navigate. Very helpful for my childcare needs. Thank you

10 October 2025
Sitters.co.uk logo

Reply from Sitters.co.uk

Thank you for taking the time to share your experience. We are delighted we could help 💙

Rated 5 out of 5 stars
Verified

Easy to use

Easy to use. Friendly reliable service. Perfect for those who are anxious and nervous to try new options. I am very grateful 🙏

22 September 2025
Sitters.co.uk logo

Reply from Sitters.co.uk

Thank you for the 5 star review. We are delighted that we were able to put your mind at ease and you found the service so easy to use.

Rated 5 out of 5 stars
Verified

Fab first experience

Fab first experience. A very personal service which involved a phone call to reassure me and the lady who sat was very experienced and made my children feel at ease.

22 September 2025
Sitters.co.uk logo

Reply from Sitters.co.uk

Hello Gemma! Thank you for your review. We are pleased to hear that your experience with your sitter, and our service, was such a positive one and that our call helped reassure you 😊

Rated 1 out of 5 stars

Sitters never available

I have tried to book a sitter twice and both times had zero responses. I don't see the point in an app that never has anyone available? I emailed to ask if this is usual as I was getting concerned and got a generic reply saying they are still looking which didn't address my concerns at all and no understanding.

8 September 2025
Unprompted review
Sitters.co.uk logo

Reply from Sitters.co.uk

Thank you for your review. We are sorry to hear that we have not been successful with your bookings. We do have less sitters in some areas, than in others, but it is unusual to have zero responses. We would like to look into this further for you to understand why we have not been successful if you would like to contact us through the app, or at enquiries@sitters.co.uk.

Rated 5 out of 5 stars
Verified

Simple, Effective, Reliable and Fun! Would highly recommend

A nervous grandmother was looking for a babysitter to look after grandchildren while we took parents out for a special meal. Had never heard of Sitters but found the whole experience so easy and so reassuring! And our babysitter was wonderful - experienced, fun, down to earth and our two grandchildren took to her very quickly. We had a wonderful evening out with their parents and the grandchildren had a ball of an evening with the babysitter. Thank you to all!

19 August 2025
Sitters.co.uk logo

Reply from Sitters.co.uk

What lovely feedback - thank you!

At Sitters, our recruitment team is committed to the thorough vetting of our babysitters, guaranteeing that only the best professionals are selected to help our families for whatever the occasion may be ☺️

Rated 5 out of 5 stars
Verified

Perfectly service!

Perfectly service!

Thank you very much. Sharon was great and our kids enjoy the sitting!

11 August 2025
Sitters.co.uk logo

Reply from Sitters.co.uk

Hi Stefanie - your very welcome! Thank you for choosing Sitters 💙

Rated 5 out of 5 stars
Verified

Great process and sitter

Very easy and quick process to find a trusted and reliable sitter.
I really appreciated the phone call to let me know I was set up in the app and how to cancel my subscription when I didn’t need it.

28 July 2025
Sitters.co.uk logo

Reply from Sitters.co.uk

Hello Pippa. We're glad to hear that you found the process quick and easy, and that our call helped clarify everything for you. Thank you for taking the time to leave a review.

Rated 5 out of 5 stars
Verified

It’s a great

It’s a great, easy to use service. A sitter was found quickly and the app made it easy to pay etc. I would very highly recommend it!

21 July 2025
Sitters.co.uk logo

Reply from Sitters.co.uk

Thanks so much for your kind words and the 5 stars! We're glad that the app helped make the whole process easy for you.

Rated 5 out of 5 stars
Verified

Everything was so straightforward to…

Everything was so straightforward to organise. Elizabeth was lovely. I would definitely use her again.

14 July 2025
Sitters.co.uk logo

Reply from Sitters.co.uk

Hello Elaine. We appreciate you taking the time to share your experience with us, and are thrilled that you found your experience with Sitters so positive.

Rated 5 out of 5 stars
Verified

Was so easy booking with sitters

Was so easy booking with sitters. We found a professional, well qualified sitter for our 7 month old. She arrived early and took great care of him 🤩

14 July 2025
Sitters.co.uk logo

Reply from Sitters.co.uk

Thank you for your review. We are really pleased to hear that you found the booking process so easy and that your sitter took such good care of your son.

Rated 5 out of 5 stars
Verified

Sally was prompt and communicative

Sally was prompt and communicative. Nothing phased her, even when informed she wasn’t only looking after one child but 4! She was friendly and had a can do, nothing is too much attitude. Would definitely use her again.

30 June 2025
Sitters.co.uk logo

Reply from Sitters.co.uk

Thank you for your feedback, we will pass it onto Sally 💙

Rated 5 out of 5 stars
Verified

I love this service

I love this service! Sitters made our London trip a great success, and I will definitely use them again for childcare. Our sitters were wonderful. Thank you!!

25 June 2025
Sitters.co.uk logo

Reply from Sitters.co.uk

Hi Ashlee - its lovely to hear we were able to help out with your recent trip to London. Thank you for choosing sitters.co.uk

Rated 5 out of 5 stars

I was really helped out by this…

I was really helped out by this service. I appreciate your help and will definitely ask for it again.

18 June 2025
Unprompted review
Sitters.co.uk logo

Reply from Sitters.co.uk

Thank you so much for your kind words! We're happy to hear we could assist you, and we look forward to helping you again in the future.

Rated 4 out of 5 stars
Verified

Loved the experience and the quality of…

Loved the experience and the quality of the service. Do wish the technology was a little better - for messaging and being able to extend bookings etc.

19 June 2025
Sitters.co.uk logo

Reply from Sitters.co.uk

Hello Elise, thank you for your review. It is great to hear how happy you were with our service. The first stage of the message function has only recently been released and will improve further. You can amend the times of a future booking on the app, or extend an active booking and adjust the times at the end before making the payment.

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