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Lottie Reviews 

1,489
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 560 reviews, reviewers overwhelmingly had a truly great experience with this professional company. Customers frequently praise the supportive staff for being exceptionally helpful, knowledgeable, and deeply understanding during extremely stressful periods when searching for care. Consumers note that the overall service is remarkably prompt and efficient, providing very thorough, well-structured guidance when navigating complex care options. Some reviewers were not happy with initial automated responses that often felt overly rigid and standardized instead of accommodating specific personal needs. People mentioned that initial communication hurdles and finding standard answers sometimes made the early search stages slightly overwhelming before speaking with someone directly.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing advisors as knowledgeable, professional,... See more

Customer service

People report positive experiences with customer service, highlighting advisors who are extremely helpful,... See more

Service

Consumers find service to be positive, highlighting the informative and helpful assistance provided in... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how informative and... See more

Response time

Clients share positive opinions on response time, highlighting prompt communication and quick replies from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a fantastic service. I spoke to Eva and she was extremely helpful, guiding me through some of the issues in searching for a care home and taking time to understand our needs. Within a couple of h... See more

Company replied

Rated 5 out of 5 stars

The Intial questionnaire is poor. Like most companies it wants to put your request in a standardised box with automated results, which I'd guess most initial enquires don't fit nicely into. Don't lose... See more

Company replied

Rated 5 out of 5 stars

Excellent, informative service. Lottie really helped us find the perfect care home for elderly family member with Alzheimer’s disease and vascular dementia. He has been there over 4 months now and has... See more

Company replied

Rated 5 out of 5 stars

We were looking for assistance with options for temporary overnight care. We received really great advice and service. Bridie asked all the right questions and came back really quickly with a detailed... See more

Company replied


Company details

  1. Aged Care
  2. also in
  3. Online marketplace

About Lottie

Written by the company

Meet Lottie - a family's trusted (and free) guide to understanding, finding, and funding later life care 💓

Proudly rated the UK’s most loved eldercare finding service, Lottie’s marketplace allows families to easily compare local care services and to find their perfect solution at an affordable price.

Whether you’re looking for a nursing care home or a home care provider offering dementia care services, would like your parent to have access to a landscaped garden or you're looking to personally move into a retirement home with your beloved pet cat, Lottie is on hand to empower you to make a quick and an informed decision.

With a big focus on quality and transparency, Lottie puts retirees and their loved ones at the heart of everything we do and want to ensure all families feel supported and well equipped throughout their care and retirement search process.

Lottie.org visitors gain access to 1000's of detailed listings of care and retirement provider services, including photography, videos, and virtual tours, as well as extensive vetted information about the care services offered, fees & availability, facilities and much more.

Need a little extra help? You’re not alone! You can visit Lottie’s advice hub to get access to 100's of free care guides or get in touch with one of Lottie’s trusted and knowledgeable Care Experts, who offer a free care helpline and have supported thousands of families find their next chapter of later life. Your dedicated Care Expert is on hand every step of the way and to help you through a jargon-free step-by-price process to finding your perfect outcome.

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4.9

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(1,489)

533 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

How one company can recruit a team full…

How one company can recruit a team full of kind, compassionate and knowledgeable individuals is quite an achievement. The world of care is so complex but with Lottie I have a much clearer idea of what’s available.

5 November 2026
Unprompted review
Rated 5 out of 5 stars

Found a really experienced carer

Found a really experienced carer very easily on here, found it easy to use apart from the usual technical difficulties of getting to know how a new platform works.
The carer came through Curam, which seems to be another app or organisation, that Lottie recommended.

29 October 2026
Unprompted review
Lottie logo

Reply from Lottie

Thank you for leaving a review on our service!
I am glad managed to work around the technical issue and found an experienced carer.
Best wishes
Eva
(Care Expert)

Rated 5 out of 5 stars

Really helpful and quick

Really helpful and quick

4 November 2026
Unprompted review
Lottie logo

Reply from Lottie

Thank you so much, Sarah, it’s lovely to hear you found our support helpful and quick and we're glad we could make things a little easier. Wishing you all the best.
Bridie
Care Expert | Lottie

Rated 5 out of 5 stars

Excellent Service from Lottie and Bridie Armah

We made contact with Lottie for help and advice with care for an elderly relative with dementia, we were feeling overwhelmed about the next steps and needed some advice and support to guide us through our options to take positive and effective action for additional care needs. Lottie did not disappoint and we were scheduled an online meeting with Bridie. She immediately put us at ease and spent time listening to our story with patience and sympathy, she carefully and simply explained our options, the routes we could take and the decisions we needed to make. She offered information that is not always readily available from social services. We finished the meeting feeling reassured and more confident about our next steps. Bridie then followed up with a summary of our meeting and a comprehensive guide to provide reference and information to contact carers and support services.
This has proved invaluable. Our journey is still ongoing and I feel now that someone has our back and feel happy to keep checking in with Bridie for additional support and advice. I would thoroughly recommend this service to anyone with an elderly loved one who needs help and support.

8 October 2026
Unprompted review
Lottie logo

Reply from Lottie

Thank you so much for taking the time to leave such a thoughtful review Kathryn. I’m really glad our conversation and the summary and guide have been useful to have to hand as you work through the next steps for your loved one. Caring for someone with dementia can feel overwhelming, so it means a lot to know you came away from our chat feeling more confident. As your journey continues, please keep checking in whenever you need me; I’m always happy to help. Wishing you and your family all the best.
Bridie
Care Expert | Lottie

Rated 5 out of 5 stars

Care support

The support Eva provided during a time when we had so much going on was incredibly valuable. Her knowledge and insights into the care system, as well as guidance on identifying appropriate caregivers should we need them, were invaluable. The support helped ease some of the pressure, gave us greater understanding and confidence, and better equipped us for the road ahead.

It was an extremely beneficial experience and a fantastic employee benefit. Thank you, Eva, for your kindness, guidance and support.

15 October 2026
Unprompted review
Lottie logo

Reply from Lottie

Thank you for taking the time to write such a thought-out review, Alan!
I am so pleased you found my service helpful, I am always happy to support you and your family.
Best wishes
Eva
(Care Expert)

Rated 5 out of 5 stars

How to Navigate the Care Home System?

When it became obvious i needed to book some respite care for my Dad it was difficult to know where to start. Social services gave me some websites to look at but i did not find these helpful at all. While using my search engines for care homes i noticed an entry for Lottie, offering help to find care homes in my local area. I devided to give Lottie a try and i have veen very pleased with the outcome. They helped me navigate the available options and guided me on the type of care that was appropriate for my Dad.
Thank you Littie Team

12 October 2026
Unprompted review
Lottie logo

Reply from Lottie

Thank you for your review, Susan. Working out where to start with respite care for your Dad can feel overwhelming, so I’m really glad you came across us. It’s lovely to hear our guidance on the right type of care for him made things clearer. If you need any help in future, whether that’s more respite or a longer-term option, I’m always here. Wishing you and your Dad all the best.
Bridie
Care Expert | Lottie

Rated 5 out of 5 stars

Detailed and very detailed information…

Detailed and very detailed information on each home listed. Free advice and useful guidance tips. Very helpful to have Care Quality Commission ratings

2 November 2026
Unprompted review
Lottie logo

Reply from Lottie

Thank you so much for your review, Nicola. I’m really glad the detailed home listings and the CQC ratings helped you compare your options, as weighing up care homes can feel like a lot to take on. If any questions come up as you move forward, we're always happy to help. Wishing you all the best.

Bridie
Care Expert | Lottie

Rated 5 out of 5 stars

Although I can’t arrange anything just…

Although I can’t arrange anything just now it’s given me all the information I need for when I’m ready to proceed.
The ladies I spoke to was pleasant, knowledgeable and helpful.
Thank you

29 October 2026
Unprompted review
Lottie logo

Reply from Lottie

Thank you for leaving a review on our service, Janie!
We are pleased you have found us so helpful in your search for care.
Best wishes
Eva
(Care Expert)

Rated 4 out of 5 stars

Very informative and helpful chat but…

Very informative and helpful chat but Grove Park not quite suitable at present.

29 October 2026
Unprompted review
Lottie logo

Reply from Lottie

Thank you for leaving a review on our service, Margaret!
Please reach out to us if you would like some support finding a more suitable care home choice.
Best wishes
Eva
(Care Expert)

Rated 5 out of 5 stars

Very helpful in suggesting homes

26 October 2026
Unprompted review
Lottie logo

Reply from Lottie

Thank you for leaving a review on our service, Lynda!
We are pleased you have found us so helpful in your search for care.
Best wishes
Eva
(Care Expert)

Rated 5 out of 5 stars

Amazing!

Just an incredible, useful, friendly and resourceful organisation - with fantastic advise and suggestions, thank you so much! Special mention to Klara!

30 October 2026
Unprompted review
Lottie logo

Reply from Lottie

Thank you for your review, Tim. I'm pleased my support has been helpful and please don't hesitate to contact me if there is anything else I can help with.

Best wishes,
Klara (Care Expert)

Rated 5 out of 5 stars

A fantastic service

What a fantastic service. I spoke to Eva and she was extremely helpful, guiding me through some of the issues in searching for a care home and taking time to understand our needs. Within a couple of hours of speaking to her, she had sent me details of two potential homes and we’ve subsequently already spoken to one of them. I can’t recommend Lottie enough.

29 October 2026
Unprompted review
Lottie logo

Reply from Lottie

Thank you for leaving a review! I am so pleased you have found my service helpful, Peter.
Best wishes
Eva
(Care Expert)

Rated 4 out of 5 stars

I found lottie helpful but not all the…

I found lottie helpful but not all the information was correct.

23 October 2026
Unprompted review
Lottie logo

Reply from Lottie

Thank you for your review, and I’m glad you found Lottie helpful. I am however, sorry to hear some of the information wasn’t correct. If you could email your feedback to hello@lottie.org, we’ll pass it on to the relevant team so it can be looked into. Please do get in touch if there’s anything more I can help with.
Best wishes,
Bridie
Care Expert | Lottie

Rated 5 out of 5 stars

Quick and straightforward service

Lottie made it so much easier to identify local care providers for my Mum as I live a long way away. The providers also got in contact quickly. It really helped during made a stressful time.

5 October 2026
Unprompted review
Lottie logo

Reply from Lottie

Thank you so much for your review, Helen. Arranging care for your Mum from a distance is not easy, so I’m really glad Lottie helped you in finding local providers and that they got in touch with you quickly. If you need anything else as things move forward, we're always here to help. Wishing you and your Mum all the best.

Bridie
Care Expert | Lottie

Rated 5 out of 5 stars

Make a phone call about your parents…

Making a phone call about your parents health and well-being isn’t always the easiest thing to do until you pick the phone up to Senior Lottie from the second they picked the phone up to the second they put the phone down. You feel fully supported even to the point where further information was emailed over to me which made it easier for me to digest the information in my own time. I want to say a massive thank you to the team.

22 October 2026
Unprompted review
Lottie logo

Reply from Lottie

Thank you so much for your review, Karen, and I’m really glad the conversation and the follow-up email helped you take everything in at your own pace. It means a lot that you felt supported from start to finish. If any questions come up as things move forward, I’m only a call or email away. Wishing you and your family all the best.
Bridie
Care Expert | Lottie

Bridie

Rated 5 out of 5 stars

A Simple and Comprehensive App for Elderly Care…

I recently used Lottie.org to look for a carer for my elderly mother. I found the app easy to use and it came up with a variety of suggestions which I was able to follow up. We found a brilliant agency called Surecare within a week and are very happy with this.

2 October 2026
Unprompted review
Lottie logo

Reply from Lottie

Thank you so much for your review Pamela, we are so glad to hear you found the app easy to use and from this get good care in place quickly! It's exactly what we strive to achieve. We wish you and your family all the best.
Bridie
Care Expert | Lottie

Rated 5 out of 5 stars

Excellent start, thank you

Swift, excellent informative call from an advisor who was empathetic and detailed and left me feeling like we are in good hands for searching for a home for our sister. Thank you

21 October 2026
Unprompted review
Lottie logo

Reply from Lottie

Thank you so much for taking the time to leave a review, Anthony. I’m really pleased my support has been helpful while you’ve been looking into care for your sister.

Best wishes,
Eva (Care Expert)

Rated 5 out of 5 stars

Great service

Great service. Quick reply. Warm response. Very pleased with the call and email with plenty of relevant information.

19 October 2026
Lottie logo

Reply from Lottie

Thank you for leaving a review on my service so far, Sophie!
I'm pleased you have found my support helpful, I am always here to support you.
Best wishes
Eva
(Care Expert)

Rated 5 out of 5 stars

Really great service

We were looking for assistance with options for temporary overnight care. We received really great advice and service. Bridie asked all the right questions and came back really quickly with a detailed response and recommendation. Can’t praise this service enough.

19 October 2026
Unprompted review
Lottie logo

Reply from Lottie

Thank you so much for your review, I am really glad I was able to support you in your search and you have found the service I provided helpful. Please feel free to reach out if you have anymore questions.
Warm wishes,
Bridie
Care Expert | Lottie

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