Shokz Reviews 

I contacted them regarding a price match after buying the pro run headphones. No one got back to me regarding actual solving this. All I had was generic emails and I was unable to speak to a person. Very disappointed. Still no price match

This is one of the best customer service experiences I have had your sales team were knowledgeable, easy to communicate with and were focused on finding a solution for me they were excellent- very happy customer

My Shokz suddenly stopped working and when I contacted Shokz support they arranged return shipping, tested the headphones and arranged a replacement. The whole process was smooth and fairly quick.
I was really impressed and a satisfied customer

I forgot to apply a discount voucher at point of purchase and on request I was refunded the value of the voucher - nice work!

The team as brilliant with my query with the on/off switch inconsistency. After providing the required inflation a replacement was sent. We have been using Shokz for about 10 years now. This was my second pair, first pair broke due to mishandling not a product defect. They charge quickly and the battery last well. Comfortable. Can connect to 2 devices - phone and tablet at the same time.

One of the best products I have ever bought. Very easy to use, excellent sound, long battery life and talk/listening time, can charge while in use and a lot cheaper than other well known brands 😀

I raised a warranty claim after almost 2 years because my headphones were doing some buzzing noises on and off. They asked for a video to show the issue, but it was really hard to, not only reproduce on demand, but record the noise properly on a mobile phone.
After a few emails they agreed to send me a replacement, so overall a great experience.

This was the best experience I have ever had! I raised an issue and no quibble replacement. All of which took place in less than a week. It’s like all my birthdays rolled into one. Thank you Shokz 👍

Just all round great response and a new product with us within a week of me raising a warranty claim as our old previous shokz open swim pro has broken.

FANTASTIC Customer Service! Really good to deal with, when I had an issue it was easily and professionally resolved. Highly recommended.

I had an issue with a pair I’d had for 18 months. I emailed to ask about them being replaced. I received a positive and very speedy reply. Once I’d supplied proof of purchase my new pair arrived with incredible speed. I’m seriously impressed!

Quick response and resolution. Replacement product received very quickly too.

A fantastic customer service experience from start to finish! The customer service representative responded to my email very quickly and dealt with my issue extremely effectively. Honestly, I was very happy with the way the company resolved the problem and would definitely recommend Shokz to others.

Had some issues with the controls so wanted to use the 2 year warranty (headphones less than 1 year old). Gave me some ideas to troubleshoot but all meant that the functionality of the headphones, but when those failed, they stopped replying to emails.

No email received on 25th into any inbox. I have received all other emails without a problem.

They replied promptly to my email and guided me through the guarantee process culminating in a set of replacement ear pods.

My Shokz stopped charging. I thought, well, that's that. I'll try something else. But a friend who also has Shokz said no, they have great customer service. And so it proved. While rightly wanting to make sure that I wasn't trying it on, the warranty was completely respected and communications were very prompt. And sympathetic.

Love the product but found the service quite slow.
Also thought it very strange having to video packaging an item to be returned!

An excellent company to deal with , my enquiry was delt with quickly and professional, very polite and willing to help in anyway they could

Prompt and helpful communication. On occasion maybe I missed questions in large messages, might be useful to highlight your requests for information.

I appreciate getting a warranty replacement. All personnel were very helpful.

How do I recycle the broken headphones?