I was very impressed with the professional and creative way Ian and Kevin managed to bypass all the challenges my front and back garden presented. They moved the old tank out easily, and the new t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quick and no hassle experience, I get a tank of heating oil now and again, just time it right for prices due to market volatility. Never any hassle, payment options too. Been using for almost 10 year... See more
Originally there was a problem. I had only ordered 500 litres but 800 were delivered (my tank was topped up). I hadn’t budgeted for the extra expense. You investigated, you accepted there had been an... See more
Company replied
I have ordered my domestic oil from Scottish Fuels for a number of years now. I have never been let down. Delivery is always on time and communication is excellent. The oil quality is of a very high... See more
Company replied
Company details
Written by the company
We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.
Contact info
Head Office - 1st Floor, Allday House, Warrington Road , WA3 6GR, Birchwood, United Kingdom
- 0345 300 8844
- myhome@scottishfuels.co.uk
- scottishfuels.co.uk
4.6
Excellent
6k reviews
Asks customers to review
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent prompt service from your…
Excellent prompt service from your representative on Tiree, he could not be more helpful.
20 October 2026
Reply from Scottish Fuels
Thank you for your wonderful review. We are delighted to hear that you are happy with the service you received.
Kind Regards
Mary.
Re: Boiler Service
Re: Boiler Service
Engineer arrived promptly an.d started service. Very polite and helpful. Left area neat and tidy.
4 November 2026
Reply from Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Mary.
I can rely on them to provide boiler…
I can rely on them to provide boiler maintenance to a high standard and to deliver quality fuel when I need it.Deliveries are well signposted, and the drivers are friendly and expert.
7 October 2026
Reply from Scottish Fuels
Thank you for your wonderful review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Mary.
Reply from Scottish Fuels
Thank you for your positive review. We really appreciate it.
Kind Regards
Mary.
10/10 for Scottish Fuels coming to make…
10/10 for Scottish Fuels coming to make my oil delivery today. Wife was worried about running out while I was off the island (Isle of Lewis) so I asked if they could make the delivery early and they did. Great that they have an office on the island who are so helpful & accommodating. Cannot fault the service from the local office or the delivery drivers.
4 November 2026
Unprompted review
Reply from Scottish Fuels
Thank you for your wonderful review. We are delighted to hear that you are happy with the service you received and truly appreciate you taking the time to share your experience.
Kind Regards
Mary.
The oil delivery was on time and…
The oil delivery was on time and delivered without any problems. We however had to pay before we received the delivery because we had not ordered oil for a while. As a long standing customer it would have been nice to be recognised as such
7 October 2026
Reply from Scottish Fuels
Mr Mailler
We’re very sorry to hear about your experience. We’d like to investigate this further and a member of our Customer Service Team will be in contact with you directly.
Kind Regards
David
Reply from Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Mary.
Reply from Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Mary.
Very professional on delivery
Very professional on delivery, polite and quick, no problem at all
20 October 2026
Reply from Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Mary.
Poor comunications
Poor comunications, late delivery and uncertainty about when delivery would take place.
19 October 2026
Reply from Scottish Fuels
Hi Keith
We’re very sorry to hear about your experience. We’d like to investigate this further and a member of our Customer Service Team will be in contact with you directly.
Kind Regards
David
So easy to order on the phone
So easy to order on the phone, I received lots of advise and help to questions I had. Delivery was quick and simple.
5 October 2026
Reply from Scottish Fuels
Hi Jeanette
We are delighted to hear that you had such a positive experience ordering with us. It is wonderful to know that our team provided the helpful advice you needed and that your delivery arrived quickly and smoothly. Thank you for sharing your feedback.
Kind Regards
David
Caring Staff
Your staff from telephonist to drivers are first rate, polite and caring, but your prices are too high!
19 October 2026
Reply from Scottish Fuels
Hi John
We are glad you enjoyed your experience with our polite team. We hear your feedback regarding our rates and will review our pricing structure carefully.
Kind Regards
David
Went as planned.
Everything went as planned and although the delivery was on the final day of the promised schedule l have no complaints.
19 October 2026
Reply from Scottish Fuels
Hi Andrew
We are glad you enjoyed your experience. We appreciate your patience with the delivery timeline and are happy to hear everything went smoothly for you. Thank you.
Kind Regards
David
Always accommodating on price ,delivery…
Always accommodating on price ,delivery date and respectful when at our house.
Good communication prior by email.
19 October 2026
Reply from Scottish Fuels
Hi Simon
Thank you for sharing your positive experience with us. We are delighted to hear that you are pleased with our fair pricing, timely deliveries, and polite service at your home. It is also wonderful to know that our pre-delivery email communication met your expectations. We truly appreciate your support.
Kind Regards
David
Reply from Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Mary.
Always arrive quickly the guys…
Always arrive quickly the guys delivering always polite
26 September 2026
Reply from Scottish Fuels
Hi J Clunie
Thank you for the wonderful feedback. We are delighted to hear that you consistently receive prompt deliveries and friendly service from our team. Your support is greatly appreciated.
Kind Regards
David
Prompt delivery…
My oil tank was topped up the day after I ordered (almost 700 litres), sooner than most deliveries, so maybe not so busy with the high prices. I had decided to go ahead with a full top-up in spite of the cost.
2 October 2026
Reply from Scottish Fuels
Hi Shetlander
We are glad you enjoyed your experience with our quick delivery service. We appreciate you choosing to fill your tank despite the current market rates, and we are happy to hear that our team arrived the very next day to assist you. Thank you for sharing your positive feedback with us.
Kind Regards
David
Friendly and helpful staff
Friendly and helpful staff. Prompt delivery as always. Couldn't wish for better service. Thank you.
Anna Barnett .
3 October 2026
Reply from Scottish Fuels
Hi Anna
We are happy to hear that our team provided such great support and that our quick shipping met your expectations. Thank you for sharing your positive experience with us.
Kind Regards
David
Reply from Scottish Fuels
Hi K Pipe
We are glad you enjoyed your experience with our fast and punctual delivery service. We thank you for this feedback.
Kind Regards
David
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