S&R Jewellers Reviews 

398
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional staff for their remarkable helpfulness, guidance, and friendly attitude, making every interaction thoroughly pleasant and productive. Consumers frequently mention the incredibly fast delivery service and secure packaging, noting that their precious items always arrive promptly and in pristine, flawless condition. Though some reviewers were not happy with unexpected discrepancies in item descriptions, missing paperwork, or minor product issues, the overall shopping journey remained delightful. A few people also mentioned feeling slightly frustrated when receiving items that did not match the expected weight or required extra verification steps.

What people talk about most

Product

Customers had positive experiences with product quality, frequently noting that items look even better in... See more

Service

Reviewers mention positive feedback about service, consistently highlighting a professional, personal, and... See more

Delivery service

People report positive experiences with delivery service, consistently highlighting the exceptional speed of... See more

Staff

Reviewers highlight positive aspects of staff, praising their highly professional, kind, and efficient... See more

Quality

Users describe positive interactions with quality, expressing overall satisfaction with their jewelry and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick response to query. Super fast delivery. Contact through Jeanette, who exceeded my expectations. Beautiful Tiffany ring purchase and very happy with price. Highly recommend. Would definitely buy... See more

Company replied

Rated 5 out of 5 stars

What a pleasure it was dealing with this company. Fast and efficient throughout. Have been looking for the pendant I purchased for 2 years as it’s a discontinued item. A bit nervous buying a luxury it... See more

Company replied

Rated 5 out of 5 stars

Purchased a Louis Vuitton Bag over the telephone after seeing it in the store window a couple of days before. Kamile who looked after me was amazing. She thoroughly inspected it to assure me that it w... See more

Company replied

Rated 5 out of 5 stars

Being phoned to explain that they didn't have birthday wrapping paper but would gold be okay. Bought from them online twice now and service has been excellent. When in London always look in at the... See more

Company replied


Company details

  1. #35 of 111 best companies in Jeweller
  2. #2 of 4 best companies in Diamond Buyer
  3. #13 of 25 best companies in Jewellery Buyer
  4. #71 of 287 best companies in Jewellery shop
  5. #4 of 8 best companies in Pawn shop
  6. #39 of 131 best companies in Watch shop

About S&R Jewellers

Written by the company

SHOP JEWELLERY SHOP WATCHES S&R Jewellers is brought to you by Suttons and Robertsons. We are one of London's leading traders in pre-owned and unworn jewellery and watches. Our desirable selection of pre-owned fine jewellery and luxury watches are coveted by enthusiasts, collectors and discerning individuals in search of value, a piece of history, a specific piece, or simply a unique item of jewellery. Whether nearly new, or truly antique and vintage, all S&R pre-owned jewellery pieces and watches are professionally authenticated, cleaned and refurbished by our expert team before being made available in our stores and online.

Contact info

4.9

Excellent

TrustScore 5 out of 5

398 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(398)

147 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy purchase via the internet

Easy purchase via the internet.
Very well packaged, great comms from Royal Mail too regarding delivery.
Fabulous necklace.

25 August 2026
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Reply from S&R Jewellers

So pleased your necklace arrived safely and that you love it! It’s great to hear the whole process, from ordering online to delivery, was smooth and straightforward. Thank you for sharing your experience!

Rated 5 out of 5 stars

2nd time I have purchased from this…

2nd time I have purchased from this jewellers and so happy I did. Saw what I liked / paid/ they sent out next day delivery. Safely packaged/ beautiful box/ and the most beautiful neclace inside. I trust this company and highly recommend them. Thankyou so very much x

27 August 2026
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Reply from S&R Jewellers

It means so much to know you chose us for a second time and that we’ve earned your trust. We’re thrilled you love your beautiful necklace and that everything arrived quickly and safely. Thank you for such a lovely recommendation!

Rated 5 out of 5 stars

Excellent items

Really happy with my experience and got exactly what I wanted. The staff are very professional and would definitely purchase items from here again

20 August 2026
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Reply from S&R Jewellers

It’s wonderful to hear you found exactly what you were looking for and had such a positive experience with our team. We really appreciate your lovely feedback and look forward to helping you find your next special piece!

Rated 5 out of 5 stars

I saw a Fope bracelet on your website…

I saw a Fope bracelet on your website and was thinking about buying it as I’m rather fond of Fope jewels , and as I was thinking about it , up came £100 off. Well that made up my mind. It arrived quickly, I’m delighted with it and haven’t taken it off since it arrived.

23 August 2026
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Reply from S&R Jewellers

It sounds like the perfect piece found you at just the right time! We’re so pleased you’re delighted with your Fope bracelet; the fact that you haven’t taken it off since says it all. Enjoy wearing it!

Rated 5 out of 5 stars

Fast and quality

Good experience, fast delivery, fair price

22 August 2026
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Reply from S&R Jewellers

Great to hear you had such a positive experience and were pleased with both the price and speedy delivery. Thank you for choosing S&R!

Rated 5 out of 5 stars

So friendly and helpful

So friendly and helpful, sent my ring out the next day packaged up beautifully .

20 August 2026
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Reply from S&R Jewellers

So lovely to hear! We’re pleased you enjoyed the friendly service and that your ring arrived quickly and beautifully packaged. Thank you for sharing your experience with us!

Rated 5 out of 5 stars

Happy Customer

Quick response to query. Super fast delivery. Contact through Jeanette, who exceeded my expectations. Beautiful Tiffany ring purchase and very happy with price. Highly recommend. Would definitely buy from them again. Many thanks Jeanette.

20 August 2026
Unprompted review
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Reply from S&R Jewellers

Jeanette will be thrilled to read this! It's wonderful to know she exceeded your expectations and made the whole experience such a positive one. We hope you absolutely love your Tiffany ring, and thank you for the fantastic recommendation.

Rated 5 out of 5 stars

My first purchase was a positive…

My first purchase was a positive experience.Nice packaging and quick delivery.Item as described and on the photos.Very happy customer.

15 August 2026
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Reply from S&R Jewellers

What a lovely review to receive! We're so pleased your first experience with S&R was such a positive one, from the quick delivery and packaging to the item itself. We hope you enjoy it!

Rated 5 out of 5 stars

Excellent communication

Excellent communication from many members of the team. Response to my questions was always quick and with all the information I needed. A great selection of items, delivered swiftly. I'll absolutely be buying from them again. Highly recommended

19 August 2026
Unprompted review
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Reply from S&R Jewellers

It's wonderful to know our team made the whole experience so straightforward and kept you well informed throughout. We really appreciate the recommendation and are so pleased you enjoyed our selection and speedy delivery. We’ll be very happy to welcome you back!

Rated 5 out of 5 stars

Excellent service

Excellent service, quality jewellery, thank you!

4 August 2026
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Reply from S&R Jewellers

Thank you so much for your excellent review.

We are thrilled to hear that you are happy with both our customer service and the quality of our jewellery.

Our team takes great pride in offering beautiful pieces and a seamless experience, so your kind words mean a lot to us.

We look forward to helping you find your next piece in the future.

Rated 5 out of 5 stars

Very professional approach

Very professional approach. Quick delivery. All like should be. Gonna come back.

7 August 2026
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Reply from S&R Jewellers

Thank you so much for your excellent review.

We are thrilled to hear that you experienced a professional approach and quick delivery. Ensuring everything goes exactly as it should is always our top priority.

We truly appreciate your loyalty and look forward to welcoming you back for your next order.

Rated 5 out of 5 stars

Great jewellers

Great jewellers. Bought many items from here. Very pleased with them. Speedy delivery. And good customer service.

29 July 2026
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Reply from S&R Jewellers

Thank you for sharing your experience! It means a great deal to know you've returned to us time and time again. We hope you continue to enjoy your purchases.

Rated 5 out of 5 stars

Very helpful great customer service and…

Very helpful great customer service and prompt delivery.

27 July 2026
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Reply from S&R Jewellers

Thank you for your kind review. We're delighted to hear that you were pleased with our customer service and prompt delivery. We really appreciate your feedback and hope you enjoy your purchase.

Rated 5 out of 5 stars

Superb customer service

A very personal and professional service from Jeanette. My handmade diamond engagement ring has exceeded our expectations. It's stunning. Thank you to everyone at S&R Jewellers. We wouldn't hesitate to recommend this company.

14 July 2026
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Reply from S&R Jewellers

Thank you so much for your wonderful review. We're delighted to hear that your handmade diamond engagement ring exceeded your expectations and that you were so pleased with the service Jeanette provided. We'll be sure to pass on your kind words to her and the rest of the team. Thank you for your recommendation, and we wish you both every happiness with your beautiful ring.

Rated 5 out of 5 stars

Jeanette was great … answered all my…

Jeanette was great … answered all my email questions quickly …. and had a can do attitude!
We live very our purchases of a watch and LV bag!
We will certainly buy from them again!

19 July 2026
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Reply from S&R Jewellers

Thank you so much for your wonderful review. We're delighted to hear that Jeanette was able to answer all of your questions and make the purchasing process so easy. We'll be sure to pass on your kind words to her. We hope you enjoy your new watch and Louis Vuitton bag, and we look forward to welcoming you again in the future.

Rated 5 out of 5 stars

Excellent service and fast delivery

Excellent service and fast delivery, would recommend.

15 July 2026
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Reply from S&R Jewellers

Thank you for your kind review. We're delighted to hear that you were pleased with our service and fast delivery. We really appreciate your recommendation.

Rated 5 out of 5 stars

Handbag

Excellent service from S&R Jewellers once again. I purchased a handbag this time and am very pleased with the purchase. Thank you

7 July 2026
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Reply from S&R Jewellers

Thank you for your lovely review and for choosing S&R Jewellers once again. We're delighted to hear you're so pleased with your new handbag and that you had another excellent experience with us. We hope you enjoy your purchase.

Rated 5 out of 5 stars

Always excellent service

Always excellent service, the items are in pristine condition and the delivery is very quick. Beautiful packaging as well.

I will always use this company for jewellery and bags x

10 July 2026
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Reply from S&R Jewellers

Thank you so much for your wonderful review and your continued loyalty. We're delighted to hear that you've consistently had a great experience with us and that you've been pleased with the condition of our items, our packaging, and our speedy delivery. Your kind words mean a great deal to our team, and we're honoured to be your trusted choice for jewellery and bags.

Rated 5 out of 5 stars

Great communication…

Great communication with a smooth transaction

5 July 2026
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Reply from S&R Jewellers

Thank you for your kind review. We're delighted to hear that you were pleased with our communication and that everything went smoothly. We hope you enjoy your purchase.

Rated 5 out of 5 stars

Great customer service

Great customer service. They want customers to be happy.
Very professional and made ordering easy and they posted the item to me immediatly.

7 July 2026
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Reply from S&R Jewellers

Thank you for your wonderful review. We're delighted to hear that you found our service professional and that we made the ordering process easy. It's also great to know you were happy with the prompt dispatch. We hope you enjoy your purchase and thank you for choosing S&R.

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