N/A Reviews 

The jewelry quality and customer service really stood out to me. I was happy with the communication and felt my concerns were listened to during the process. It was reassuring to have the option to cancel when I was unsure. Honestly a very professional response from erkals.

I bought an item from ERKALS but shortly afterwards decided to cancel the order. I tried calling several times but couldn’t get through, so I also emailed them.

A few days later, ERKALS finally replied. By that point, because I had been unable to contact them, I had already raised a dispute with my credit-card provider. ERKALS told me to withdraw the dispute so they could issue the refund, which I did.

They then told me they couldn’t refund me because the dispute was still showing as active. I contacted my credit-card provider, who confirmed the dispute wasn’t in place and advised me that I would have to raise it again. I am now stuck waiting for the credit-card investigation to be completed. This has been incredibly frustrating and a complete waste of my time. If ERKALS had answered their phone, responded promptly to my email or simply handled the cancellation properly, none of this would have been necessary.

The communication was incredible, and I appreciated how they handled my concerns. I was unsure about my order, but they gave me the option to cancel which felt fair. That kind of response builds trust.

I've been trying to contact this company before making a purchase for a few weeks now, but ive not heard anything back. Over the weeks I have called multiple times, emailed, instagram messaged and sent a message on the website. Don't feel comfortable making a purchase if i can't even get a response.

Ordered a Van Cleef bracelet and had it authenticated directly by Van Cleef & Arpels — it turned out to be counterfeit. I managed to get a full refund but it did take sometime.

I was already suspicious because they seemed to have a large number of Van Cleef bracelets available, including pieces I couldn’t find available anywhere else.

Unfortunately, my concerns were justified. I would strongly advise against purchasing Van Cleef jewellery from this seller, as the bracelet I received was not genuine.

Appraisal documents included, that saved me some paperwork too.

They made my custom ring and I am honestly so happy with it. The results felt perfect and exactly what I hoped for. Great experience overall, I would happily recommend them to others because the service and final piece left a very good impression on me. It was a purchase I felt excited about from start to finish.

The handwritten note with the birthday charm was such a sweet surprise. The gift box made it feel extra special and I really liked that little touch.

I purchased a van cleef necklace from their website 2 months ago and i had some doubts on the authenticity of the item. I emailed them and they accepted that i send the item back even if the return date had passed which i’m grateful they did! The whole process took more than a month but in the end i got my full refund and they were really understanding of my situation! They always gave me updates and i didn’t feel left out during this process.

This company is a scam. I received my item. It’s totally fake. And now they don’t respond.

I sent various emails and called about an item they were slow to reply and they never answer the phone - I then read these reviews - thank god I did as I won’t be buying from them
Hi,

Thanks for the response, but I have to push back on this.

I sent three separate emails, not one. You replied to the first, and then went silent on the following two — so this wasn't a case of messages "not reaching you." You received at least one, and simply stopped responding after that.

On top of that, I called two days ago and left my details, and I still haven't had a call back. So I'm not sure how you can say you've been unable to locate any correspondence from me.

I've now ordered elsewhere!
Thanks for your reply but you aren't be honest again - for your records I emailed on Friday 10 July - no reply. I chased on Thursday 16 - no reply. I left a voicemail on Monday 20 July - all during working hours.

I rarely leave negative reviews, but after this experience, I feel obligated to share it so others can make an informed decision.

In my experience, the item I received was not an authentic Van Cleef & Arpels piece. After receiving it, I contacted one of my Van Cleef & Arpels points of contact, who reviewed the accompanying paperwork and advised that the year and location listed were not consistent with the serial number. I also had the piece examined by an independent jeweler, who concluded that it was not an 18K gold piece as represented.

The return process was equally concerning. Initially, Erkal's insisted that I arrange and pay for the international return shipping and insurance myself. Shipping an item worth nearly $11,000 from the U.S. to the U.K. with full insurance proved to be extremely difficult, if not impossible, through the carriers I contacted.

Fortunately, I contacted my bank before proceeding. They advised me that, under the circumstances of my dispute, the merchant should provide the return shipping label. After further discussions, Erkal's did provide a return label & insured, but the shipment was not fully insured for the full value of the item, which created significant stress while returning such an expensive purchase.

My financial institution ended up provisioning the credit and resolving the case in my favor thankfully.

My advice to anyone considering purchasing from this company is to exercise extreme caution. If you decide to buy, have the item independently authenticated immediately upon receipt, carefully verify any accompanying documentation, and fully understand the return process before making a high-value international purchase. I wish I had researched other customer experiences more thoroughly beforehand, as it may have saved me a tremendous amount of time, stress, and uncertainty.

Purchased 5/8/26 resolved 7/15/26.

Item ordered and paid for, receipt for payment received 16.06.26 with estimated delivery date of 22.06.26. To date nothing received. Emails requesting update not responded to. All telephone extensions respond with "No one available to answer your call right now".

I bought a earrings for my wife were a hit. She loved them straight away.

The handwritten note with the birthday charm was such a sweet surprise. It arrived gift box too, so i didn't have to do anything extra before giving it.

Stopped in for a quick polish and ended up getting a free ultrasonic clean plus a careful prong check. Not gonna lie, that felt way more thoughtful than I expected.

⭐⭐⭐⭐⭐ Outstanding Jewellery and Customer Service

I cannot recommend Erkals Jewellers highly enough.

I had been waiting for the Clover Stud Earrings in White Mother of Pearl to come back into stock for quite some time. I sent an email to enquire and received a prompt, friendly and genuinely helpful response from the team confirming they were available again.

The customer service was exceptional, but what keeps me coming back is the jewellery itself. The quality is incredible, the pieces are beautifully made, and they look far more expensive than they are. Every item I have purchased has exceeded my expectations.

As soon as I received the restock email, I immediately ordered two pairs of the Clover Stud Earrings, another pair of studs and a matching necklace. That probably says everything you need to know!

It’s rare to find a company that combines beautiful jewellery, excellent quality, reasonable prices and outstanding customer service. I am already excitedly waiting for my latest order to arrive and I’m sure it won’t be my last purchase.

Thank you to the whole Erkals team. You have gained a customer for life.

AVOID An online order was placed for a product. Payment was taken and the website says that jewellery will be dispatched within 5 days - I have emailed and had no reply, nothing has arrived and it is more than 15 days since the order. There has been no communication since the money was taken and its not possible to get hold of them via telephone or email

The jeweler explained every step for preserving heirloom emeralds, which was actually really useful. Came in for routine maintenance, left feeing like I learned something proper.