very disappointing - I order a pack sink, base and tap online, all good, received alerts email on delivery. then suddenly, I received a call asking me to confirm delivery and order and telling me I do... See more
Company replied
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I have to say that I had a big issue with the delivery. It took several weeks and that I could not understand. Nevertheless, I have to say that the costumer service (Tom) was always there trying to ex... See more
### Review **Extremely bad service and very disappointing experience.** Before making the payment, Sawiday confirmed my requested delivery date. Based on that confirmation, I placed and pa... See more
Company replied
Saniclass Closetzitting versus Duravit Starck 3 Duidelijke website Goede communicatie De Saniclass Closetzitting - quickrelease - softclose is een heel goed alternatief en een volledig compat... See more
Company details
Written by the company
Sawiday: Dé winkel voor de badkamer van je dromen. Deskundig advies, inspiratie en aantrekkelijke prijzen. Vertrouwd en veilig shoppen doe je bij Sawiday
Contact info
Bredabaan 1265, 2900, Schoten, Belgium
- 036850311
- info@sawiday.be
- sawiday.be
3.7
Average
9k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
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### Review
### Review
**Extremely bad service and very disappointing experience.**
Before making the payment, Sawiday confirmed my requested delivery date. Based on that confirmation, I placed and paid for the order.
Then, **only one day before the delivery, I received an email asking me to choose a delivery date**. When I checked the available dates, the date that had previously been confirmed to me was no longer available.
If the confirmed delivery date was not actually possible, they should have informed me **before I made the payment**, not one day before delivery.
Very poor communication and customer service. I would not recommend Sawiday if you need a reliable and trustworthy delivery service.
26 August 2026
Unprompted review
Reply from Sawiday
Dear client,
We sincerely apologize for the disappointing experience and fully understand your frustration.
Unfortunately, a human error was made in our showroom when your order was processed. As a result, the requested delivery date was not correctly selected in our system, which meant that we were unfortunately unable to deliver your order on the date you had originally been promised.
We understand that this is particularly frustrating, especially since you had made your payment based on the confirmed delivery date. This is certainly not the level of service we aim to provide.
We are very sorry for the inconvenience and disappointment this has caused. We are taking your feedback seriously and will use it to prevent similar situations from happening in the future.
Thank you for bringing this to our attention, and our sincere apologies once again.
Team Sawiday
very disappointing
very disappointing - I order a pack sink, base and tap online, all good, received alerts email on delivery. then suddenly, I received a call asking me to confirm delivery and order and telling me I do not answer my phone (?) - finally I received a sink with a tap that is far too small although part of a ready made package - while going on the customer site, I found out that only the base and the sink are listed on the order, making it impossible to return. I tried to call no answer. I tried to go to the showroom and have been told that unless I pre fill a form (which I cannot), they cannot help. in the end, I have a useless tap, a sink I cannot use and I must find another tap and installation
17 July 2026
Unprompted review
Reply from Sawiday
Dear,
Thank you for taking the time to share your experience. We are very sorry to hear about the issues you encountered with your order and understand how frustrating this situation must have been.
This is certainly not the level of service we aim to provide. We would like to look into what happened with your order and the tap that was supplied, as well as the difficulties you experienced when trying to contact us and arrange a return.
Our customer service team will be in touch with you shortly so we can review your case in detail and work together towards a solution that is satisfactory for everyone.
We appreciate your feedback and hope to have the opportunity to restore your confidence in our service.
Amazing service
I reached out with a question about a very old toilet, and they went the extra mile to help me with an answer, even when it meant referring me to another shop.
Amazing service, thanks Sébastien!
13 June 2026
Unprompted review
Great customer service
Great customer service, they do go the extra mile. A breathe of fresh air in today's market.
Thanks!
31 March 2026
Unprompted review
Not only Belgian waffles are famous but…
Not only Belgian waffles are famous but also various things for home! :D
Just a joke, of course I know that they aren't famous for home stuff especially something that is connected to bathing.
But this website is an awesome place. I had a long trip to Europe and had to live in Brussels for a while. Got my shower broken, headed to this website and found what I needed. Still only the website is awesome, products are awful, in fact :) It was a big disappointment for me to find out thta delivery was too long while the tap just... got broken on the 2nd day. I did everything carefully.
25 January 2025
Unprompted review
Now we have reached 32 messages and two…
Now we have reached 32 messages and two months without a solution. I strongly advise not to buy n Sawiday.
23 September 2024
Unprompted review
Saniclass Closetzitting versus Duravit Starck 3
Saniclass Closetzitting versus Duravit Starck 3
Duidelijke website
Goede communicatie
De Saniclass Closetzitting - quickrelease - softclose is een heel goed alternatief en een volledig compatibele zitting voor onze Duravit Starck 3 zitting.
Goede prijs/kwaliteit verhouding
Snelle levering
3 November 2024
Unprompted review
Please don't blame customers for Sawiday's issues
I give this company a poor 2 star rating, mainly because they tried to convince me that everything that went wrong was my fault. The first 2 times I used them everything went fine (hence 2 stars), after that too many problems. 1. Wrong item delivered due to incorrect labeling on Sawiday's box but I was required to send multiple photos inside and outside the box to prove this before Sawiday would act on the complaint. 2. The email link on company's web page didn't work, so I wasted time waiting for a reply.
It took quite a lot of effort to get Sawiday to acknowledge the link didn't work. 3. After completing the payment process, I got an on-screen order confirmation and message telling me Sawiday would be in touch about delivery date but later there was no record of the order. Company clearly has an issue with IT systems. I can accept mistakes and issues but a reluctance to acknowledge these and blaming customers is a good way to loose them.
1 October 2024
Unprompted review
Perfect customare care
Although i had one of my worst experiences in Sawiday, Zaventem, the customer care provider Mahdi from Sawiday has done his best to sooth the situation.
4 December 2023
Unprompted review
Worst customer service
Worst customer service. Liars. Thieves. They sold me the wrong products knowing exactly my requests. They also took over 10 deliveries to ship me the right products. They also delivered many products that were FAULTY. DO NOT USE THIS COMPANY. THEY DO NOT WANT TO REFUND ME THE PRODUCTS THEY KNOWINGLY SOLD ME WRONGLY. LIARS LIARS LIARS. I REGRET SPENDING AROUND €15,000. THEY ARE BULLIES TOO. THEY MUST THINK THAT BECAUSE I AM A FOREIGNER THAT I CAN BE TREATED LIKE THE WAY THEY DID.
16 November 2023
Unprompted review
Reply from Sawiday
Dear Francesca,
We appreciate your feedback and would like to address the concerns you've raised.
As previously communicated through both telephonic conversations and email correspondences, as well as responses posted on various platforms, we would like to reiterate the detailed instructions provided by my colleague, Tanguy, in his email dated 3rd March, accompanying the estimate for your recent order.
These instructions explicitly outlined the requisite positioning of the pipes concerning the newly acquired radiators. Tanguy also emphasized the importance of ensuring the use of compatible pipework, given that all our Vasco radiators feature central connections at the bottom. It appears that you were duly apprised of these specifications before confirming your order.
Furthermore, our diligent after-sales team reiterated this crucial information, underscoring its significance, and advised you to engage with your contractor to discuss and implement these technical requirements.
Upon thorough examination, it has been determined that the components received are indeed compatible with the radiators specified in your order. Consequently, it appears that the root of the issue does not lie with our sales or after-sales services, nor with the supplied parts. Rather, it seems there may have been challenges in the accurate execution of the installation by your chosen installer, notwithstanding the explicit instructions provided.
Additionally, I would like to draw your attention to the elapsed timeframe, as the stipulated deadline for product returns has surpassed, exceeding four months from the original delivery date.
We understand the frustration that may arise from such situations, and we sincerely apologize for any inconvenience caused by the deviation from your anticipated installation process.
Please rest assured that we remain at your disposal to address any further queries or concerns you may have.
Yours sincerely,
Customer Services Team Lead
Communication de suivi impeccable
7 October 2023
Reply from Sawiday
Geachte Ingeborg,
Bedankt voor uw review!
Fijn te vernemen dat u tevreden bent!
Vermoedelijk ging er iets mis in het geven van de aantal sterren, daar deze niet echt overeenkomt met de gegeven commentaar.
Met vriendelijke groeten,
Klantenservice
Sawiday.be
Non applicable
11 September 2023
Exceptional and Enviable services
Based on my experience both in the showroom and online. The services of the consultants I communicated with werebsolutely fabulous and I have to say it was such an unpunparalleled exquisite service The friendliness, empathy, and professionalism are exceptional. They were extremely proactive and cooperative. The delivery of their service is to be admired. I was so pleased with my overall experience.
18 August 2023
Unprompted review
Product en service perfect
16 July 2023
snel en efficient
3 July 2023
Fat and reactive
Small problem with the delivery but they reacted really fast. Smoth service!
15 June 2023
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