Sanitino.be Reviews 

2,626
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Package arrived without any damages. Checked all parts,nothing broken or missing. Normaal delivery was on friday,deliverd after the weekend on monday,but that was due to the delivery Company. Grea... See more

Rated 5 out of 5 stars

The filter works great. My husband and I both notice a difference for the better in how our skin feels since installing the filter and the installation was very easy!

Rated 1 out of 5 stars

Tried to get in touch with customer support after a package was not delivered, never got any response besides an automated mail to tell me my complaint was registered. Avoid this seller.

Company replied

Rated 5 out of 5 stars

Great product quality and speedy delivery services! I will be certainly shopping here again in the future.

Company details

  1. Bathroom Renovator

Written by the company

Sanitino is een online winkel die gespecialiseerd is in de verkoop van producten voor keuken en badkamer. Wij bieden een ruime keuze aan artikelen van de beste merken tegen zeer voordelige prijzen. De klant staat bij ons hoog in het vaandel! Zo kunt u bij ons terecht voor vriendelijke benadering en deskundig advies. Wij zijn hier klaar van dienst te zijn.


Contact info

4.1

Great

TrustScore 4 out of 5

3k reviews

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4.1

All reviews

(2,626)

415 reviews in the last 12 months

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Rated 1 out of 5 stars

0 customer support

Tried to get in touch with customer support after a package was not delivered, never got any response besides an automated mail to tell me my complaint was registered. Avoid this seller.

14 July 2026
Sanitino.be logo

Reply from Sanitino.be

Dear customer,

Thank you for your feedback. We are sorry that you experienced issues with the delivery of your package.

We would like to clarify that we received your message on 03.08.2026 and our customer service team replied on 04.08.2026. Unfortunately, we do not have any other communication from you registered in our system.

We are sorry for the inconvenience caused by the delay in delivery. Once the package is handed over to the carrier, we cannot directly influence the transport process, but we always do our best to assist our customers and resolve any issues as quickly as possible.

We are glad that the case has now been resolved and apologize for the inconvenience.

Kind regards,
SANITINO

Rated 1 out of 5 stars

Silent customer service

Sanitario sent me the wrong product. Mistakes happen, so I contacted customer service expecting a straightforward exchange. Instead, I was redirected to the complaints department, asked to complete a claim form and provide photos, which I did immediately.

Since then, I’ve had no real follow-up. I was even asked to send the exact same photos and information a second time, and after almost four weeks, there is still no resolution.

This should have been a simple exchange for a shipping mistake made by Sanitario. Instead, it has become the worst customer service experience I’ve had. I won’t be ordering from them again.

3 July 2026
Unprompted review
Rated 1 out of 5 stars

wrong item received still asking for my refund

i have purchased a shower tray on their website more then a month ago. few days later they have announced me that they have made a mistake and send me the wrong article. i requested a refund as a new article wouldn't have arrived in time. Since then, although they have came to collect the wrong product i haven't received my money back. the only communication method they have is email. no phone no chat available. the last email i had few days ago was to have patience. patience with my money and their mistake. never again from a website that doesn't offer direct costumer service.

17 May 2026
Unprompted review
Rated 1 out of 5 stars

This company its abuse to its customers…

This company its abuse to its customers is amazing.
3 months and they are still fighting with GLS to find the package, even after 30 days i have told them i cancel the purchase.
Now ghey make me wait another x amount of time keep asking me signing papers where i confirm that i did not receive the package.
3 days and i will file a small claims procedure to get my money back.
Do not do business with them.

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Package arrived without any damages.

Package arrived without any damages.
Checked all parts,nothing broken or missing.
Normaal delivery was on friday,deliverd after the weekend on monday,but that was due to the delivery Company.
Great price quality.
⭐⭐⭐⭐⭐

6 May 2026
Rated 1 out of 5 stars

return policy

I want to return one item because it does not fit my current installation, but when I enter my order number, I cannot return it because it was a business purchase. These conditions were not clearly stated at the time of purchase. I will not make any further purchases here.

18 December 2025
Unprompted review

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