I ordered two spray cans of Matt 2K Clear Coat, they arrived within a couple of days and was perfectly packaged. So I ordered 2 more in Satin as this is an exception company. Their customer service... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I made 2 orders for painting elements at different moment this year. I was quiet surprised to get an assistance when requesting the product and having good advice. In additionnally I made a mistake... See more
Company replied
My initial inquiry for a car polisher was answered by Michael promptly with constructive information on polishers and the process I was so impressed with the reply that I proceeded to purchase... See more
Company replied
Easy ordering and good price. Actually delivered to the UK and was very quick by UPS. However, I expected that UPS would charge the VAT on import and a disbursement fee BUT I was also charged an Acce... See more
Company replied
Company details
- Paint shop
- also in
- Auto chemistry shop
- Auto parts shop
- Car Equipment Accessories Store
- Internet shop
- Tool shop
Written by the company
CROP; dé Paint & NonPaint specialist van Europa met het grootste assortiment. NonPaint en Paint producten van profesisonele kwaliteit van bekende merken voor de beste prijs!
Contact info
Singerstraat 4, 2652 XC, Berkel en Rodenrijs, Netherlands
- +3110-4473658
- klantenservice@nonpaints.com
- nonpaints.com
4.4
Excellent
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Import duties, long return, returned to wrong address - having to wait for a refund for goods I never seen.
Ordered some Liqui Moly engine oil from these, aware the items were shipped from the Netherlands, I checked for any additional tax/duties that would have to be paid and didn't see any.
Day before delivery, notification from UPS to say £60 was due for import duties/tax - refused delivery.
Contact CROP and notified item was being returned to sender and they advised me I would have to wait until item arrived with them before refund was issued - strange, considering item was refused without me seeing the parcel etc but okay.
Time passed, followed this up with C at Crop who was very helpful to be honest.
New teacking information shown item had been sent to Sweden and they still couldn't refund until they received the item.
Over a month from inital purchase to CROP receiving the parcel, I finally received my refund.
Check the small print, only order if you have no intention on returning.
I, unfortunately will not be using these again
4 November 2026
Unprompted review
Excellent & supportive company
I ordered two spray cans of Matt 2K Clear Coat, they arrived within a couple of days and was perfectly packaged. So I ordered 2 more in Satin as this is an exception company. Their customer service has great response, so if you need any help there will be someone to assist you.
My only negative comment is their iOS app, something isn’t working correctly so I couldn’t login. But using a browser, it worked perfectly and is very easy to navigate.
Thank you.
27 October 2026
Unprompted review
Reply from CROP - nonpaints.com
Thank you very much for your detailed review and continued trust in CROP! We are delighted to hear that you are satisfied with our products, fast delivery, careful packaging and customer service. It is great to see that your positive experience encouraged you to place another order. We also appreciate your feedback regarding our iOS app. Our apologies for the inconvenience this caused. We will share your feedback with the relevant team so it can be looked into. Thank you again for your recommendation, and we look forward to assisting you with your future orders!
Quick delivery and good communications
14 October 2026
Unprompted review
Reply from CROP - nonpaints.com
Thank you for your positive review! We are glad to hear that you were satisfied with our fast delivery and clear communication. Your feedback is greatly appreciated, and we look forward to welcoming you back to CROP for your next order!
I made 2 orders for painting elements …
I made 2 orders for painting elements at different moment this year. I was quiet surprised to get an assistance when requesting the product and having good advice. In additionnally I made a mistake in one of the order and was surprised to have the issue solved asap. Last but not least the delivery is corresponding to what they inform upon order. This kind of service level should be the reference. Rgds
LS
19 September 2026
Unprompted review
Reply from CROP - nonpaints.com
Thank you very much for your kind review! We are delighted to hear that you were satisfied with our advice, customer service and delivery. We are especially pleased that we could resolve the issue with your order quickly. Your positive feedback means a lot to us and motivates our team to maintain this level of service. We look forward to assisting you again in the future!
Excellent customer service
Excellent customer service, but extremely poor packaging and delivery
I ordered two cans of CROP 2K Polyester Putty, and what should have been a simple purchase turned into a frustrating experience.
Both cans from my original order arrived damaged, with severely dented metal packaging and product leakage.
After contacting customer service, replacement cans were arranged. Unfortunately, both replacement cans also arrived dented, although thankfully without leakage this time.
In total, four cans were delivered, and all four arrived damaged.
The final delivery was particularly disappointing. The can arrived inside a small cardboard box that was already open, with virtually no protective packaging to prevent damage during transportation.
This clearly indicates a serious problem with the packaging process, the shipping carrier, or both. A company selling chemical products should take greater care to ensure that containers arrive safely and properly protected.
However, I would like to highlight something very positive: Giovanni from customer service was absolutely excellent. He was professional, attentive, patient, and genuinely committed to resolving the situation. His assistance throughout the process deserves recognition and appreciation.
My criticism is directed at the packaging and delivery process, not at the customer service team.
I sincerely hope CROP takes this feedback seriously and improves its shipping procedures, because customers should not have to go through multiple damaged deliveries to receive the products they paid for.
Excellent customer service, but a very disappointing delivery experience.
23 October 2026
Unprompted review
super OK very good delivery service
super OK very good delivery service, fast oporation
2 September 2026
Unprompted review
Reply from CROP - nonpaints.com
Thank you very much for your review! We’re delighted to hear that you were happy with our fast service and delivery. Thank you for your trust, and we look forward to serving you again with your next order!
Great products great service and fast delivery
My items came very safe, very fast and they are high quality. So I cannot put less than 5 stars.
22 October 2026
Unprompted review
Reply from CROP - nonpaints.com
Thank you so much for this fantastic review! We’re delighted to hear that your items arrived quickly and safely and that you’re happy with their quality. It means a lot to us that your experience deserves 5 stars. Thank you for your trust and we look forward to helping you again with your next order!
What a waste of time
What a waste of time - Ordered on 15.09.26 still waiting for it on 20.10.26 - refuse to give us a refund and just fobs off with its been processed and is with Dachser!!!!
20 October 2026
Unprompted review
Easy ordering - steering wheel lock
Easy ordering. Quick delivery from Netherlands to the UK. Prompt response to after sales query. Just remember there are additional import duty fees charged before delivery in UK.
8 October 2026
Unprompted review
Reply from CROP - nonpaints.com
Thank you for your great review! We’re pleased to hear that you found the ordering process easy, delivery to the UK was quick and our after sales team responded promptly to your query. We also appreciate you mentioning the additional import charges, as these are important for UK customers to be aware of. Thank you for your trust and we look forward to serving you again!
Perfect in every way
Perfect in every way, well done Arrived quickly perfect colour match and great paint. And a full size Can,
I was having trouble finding the exact colours I wanted so pleased I found CROP.
14 October 2026
Unprompted review
Reply from CROP - nonpaints.com
Thank you so much for this fantastic review! We’re delighted to hear that your order arrived quickly, the colour match was spot on and you’re happy with the quality of the paint and the full size can. It’s great to know you found CROP after searching for the exact colours you needed. Thank you for your trust and we look forward to helping you again with your next project!
They use ups and it’s the worst part
They use ups and it’s the worst part, this not the 1st time I’m ordering, when I use my proper address they deliver to a shop when I use a shop ether they charge the shop that is so far without even asking or don’t even deliver at all and lied and said that I cancelled the delivery now I don’t have my order or my money and have to wait for long time just because the people that are working isn’t just capable of doing the simple task, never ordering again from here
12 October 2026
Unprompted review
Reply from CROP - nonpaints.com
Good morming mr Wickramasinghe,
Following the issue with the parcel, we have found out that the parcel point you have selected was not available, UPS has sent you requests to change to a new location but they have not received a response.
They have then returned the parcel to us and we have proceeded your refund.
However, despite our several attempts to contact you to understand the reason for your dissatisfaction, we unfortunately never received a response from you.
Thank you for your understanding.
Have a great rest pf your Day.
Team CROP
Refund claimed, but money never arrived
I had a very disappointing experience with CROP / Nonpaints.com. My order was not delivered, and I am still waiting for a refund of €130.08.
On 30 September, their customer service confirmed by email that the refund had been made. However, the money never appeared in my account. I requested written proof of the refund, including the transaction reference, but I have not received satisfactory evidence.
I have had to open a chargeback with my bank to try to recover my money. The lack of a verifiable refund and the time spent resolving this issue have been extremely frustrating.
Based on my experience, I cannot recommend this company. I expect them to provide proof of the refund or return my money without further delay.
8 August 2026
Unprompted review
Reply from CROP - nonpaints.com
Dear Mr. Kotlinskiy,
We are sorry to hear about your disappointing experience.
We would like to clarify that we have sent you the proof of the refund linked to the chargeback.
We understand your frustration and apologize for the inconvenience caused.
Should you require any further information or clarification regarding the refund, please do not hesitate to contact our customer service team directly.
Sincerly.
Team CROP.
Avoid if you don't want to pay extra later.
If you don't want to pay unexpected additional fees after placing your order, I strongly recommend avoiding this store.
At checkout, they fail to clearly disclose that additional customs duties and VAT will be payable when your package arrives in the UK. In my case, I ended up having to pay 30% more than the original purchase price.
This lack of transparency is completely unacceptable and unfair to customers.
8 October 2026
Unprompted review
Reply from CROP - nonpaints.com
Hi Ivan,
We are sorry to hear that you were surprised by the additional charges on your order.
We would like to clarify that CROP is a Dutch company, and this information is available on our website. We also clearly state that orders delivered to the United Kingdom may be subject to import duties, VAT and other charges upon delivery. These costs are determined by the UK authorities and the carrier and are not charged by CROP.
This information is also highlighted during the checkout process. Customers are required to tick a box confirming that they are aware of the potential import duties and additional charges before they can proceed to the payment page.
We understand that these additional costs can be disappointing, especially when they significantly increase the total cost of an order. Nevertheless, we aim to provide clear information before an order is completed and will continue to review how we communicate these charges to our customers.
Easy ordering and good price, but be careful about import fees from UPS
Easy ordering and good price. Actually delivered to the UK and was very quick by UPS. However, I expected that UPS would charge the VAT on import and a disbursement fee BUT I was also charged an Accessorial (non-routine) fee which was ridiculously high! So the original order was £53.46 + £14.05 for shipping and handling, BUT UPS asked for a payment of £56.36 of which the Accessorial (non-routine) fee was £28.55 with no explanation of what is was actually for £28.55!
So it is unlikely that I will order again from CROP again unless they use a courier with realistic fees!
1 October 2026
Unprompted review
Reply from CROP - nonpaints.com
Thank you for your feedback. We’re pleased to hear that you found our ordering process easy, our prices competitive and the delivery to the UK quick. However, we’re sorry to hear about the unexpected charges from UPS. Import VAT and any additional customs or handling fees are determined by the relevant authorities and the carrier, rather than by CROP. We understand how frustrating it is to receive an unexplained additional charge, and we’ll pass on your feedback regarding the delivery service. Thank you for your order and for sharing your experience.
5 star customer service
Fantastic customer service via the Whats App chat. Had bought a wrong item & the team were very helpful in answering my many questions quickly & efficently..👍
2 October 2026
Unprompted review
Reply from CROP - nonpaints.com
Thank you very much for this great review! We’re delighted to hear that our team could help you so quickly and efficiently via WhatsApp, especially when you had ordered the wrong item. It’s great to know that we were able to answer all your questions and help you find the right solution. Thank you for your trust and the 5 stars!
AVOID FOR UK ORDERS
AVOID FOR UK ORDERS! This is not a UK company, not made clear until checkout completed! You have to pay import fees - mine were over 50% of the original value - making the product way more expensive than the most expensive local offer!
7 October 2026
Unprompted review
Reply from CROP - nonpaints.com
Hi Robert,
We are sorry to hear that you were surprised by the additional charges on your order.
We would like to clarify that CROP is a Dutch company, and this information is available on our website. We also clearly state that orders delivered to the United Kingdom may be subject to import duties, VAT and other charges upon delivery. These costs are determined by the UK authorities and the carrier and are not charged by CROP.
This information is also highlighted during the checkout process. Customers are required to tick a box confirming that they are aware of the potential import duties and additional charges before they can proceed to the payment page.
We understand that these additional costs can be disappointing, especially when they significantly increase the total cost of an order. Nevertheless, we aim to provide clear information before an order is completed and will continue to review how we communicate these charges to our customers.
Kind regards,
Team CROP
Very efficient company with good…
Very efficient company with good competitive prices order was updated throughout definitely recommend them.
23 September 2026
Unprompted review
Reply from CROP - nonpaints.com
Thank you very much for your fantastic review! We’re delighted to hear that you found our service efficient and our prices competitive. It’s also great to know that you appreciated being kept updated throughout the order process. Thank you for your trust and recommendation, and we look forward to serving you again!
Reply from CROP - nonpaints.com
Dear AC,
We are sorry to hear that you experienced a delay with your order. Unfortunately, we are unable to identify your order based on this review, so we cannot investigate what happened.
Could you please contact us with your order number? You can reach our customer service team by email at m.vink@nonpaints.com or by phone on 010 447 3658. We would be happy to look into this for you and see how we can resolve the situation.
Kind regards,
Team CROP
Good material fast delivery and…
Good material fast delivery and disponible for all the questions y have
23 September 2026
Unprompted review
Reply from CROP - nonpaints.com
Thank you very much for your positive review! We’re glad to hear that you’re happy with the quality of our products, fast delivery, and our availability to answer your questions. We really appreciate your trust and look forward to helping you again in the future!
Be aware!
Be aware! You better hope your package doesn’t get lost.
I have now waited 14 working days and the shipping company UPS concluded that the package is lost several days ago in a email. But according to CROP its not finalized and therefore I cannot get my money back from CROP!
I will now have to start a process with my bank to get my money back. Because even though the shipping company have confirmed they have closed the investigation and declared the package lost to me by email, CROP do not want to return my payment.
23 September 2026
Unprompted review
Reply from CROP - nonpaints.com
Hi Allan,
We are sorry for the inconvenience you experienced with your lost package and the delay in resolving this.
We are glad to confirm that the situation has now been resolved and that the matter has been settled.
We understand that this took longer than expected and apologise for the frustration this may have caused. Thank you for your patience and understanding.
Kind regards,
Team CROP
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.