NOTINO DE Reviews 

I’ve been buying in Notino for quite some time, big orders, perfumes. Recently my package arrived open, missing some items. It was not much but still. So I brought this up with the support and after endless email exchange with them I gave up. Not sure if that’s their tactics but I guess no more shopping there for me.

Supper bad!!! I didn't get my lipstick and I complained but they didn't solve my problem!!! I didn't end up getting what I wanted!!! Too bad!!!

It was so easy to purchase what I wanted. I have used this site before as I always get aftershave/ perfume at great prices . I got regular updates on delivery and didn’t wait long at all for it. I purchased 100ml of Boss scent for my son for his birthday and the price was absolutely great .

I ordered several items from Notino, but one product was missing from the parcel. The delivery was sent via DPD, but according to consumer law the seller (Notino) is responsible until the goods are handed over to the customer. Instead of solving the problem, customer service simply repeats the same answer: “Our video shows it was packed, so it must have been lost in transport. Without packaging photos we do nothing.”

My customer account even shows the item as “cancelled/returned” although I never received it and never sent it back. Still, they refuse to refund me. We are living in the modern century, and Notino still demands photos of a cardboard box as the only proof for a claim — ridiculous!

To make it worse, on the Notino app you cannot even leave a real review. They manually check reviews and only publish them if they are positive. That’s why I am writing here on Trustpilot: to warn others.

⚠️ NEVER buy from Notino. They are fraudulent and take no responsibility for missing goods.

My order was not delivered and they took no responsibility.

I was home the whole day of the delivery, and no one came to my door. The DPD said it was delivered, but I did not receive it.

I hope Amazon destroys Notino's business. I would never have a problem getting a refund in Amazon.

Really poor communication, or maybe lack of it I should say. They took almost a month to process my retour! Never again.

Lost a long time customer due to poor customer experience. I'd rather pay double somewhere else due to my latest experience. Notino only offers free shipping with DPD (if you're in Germany, iykyk). Now, I placed an order of a little over 40€ and because DPD has odd delivery practices - such as saying they attempted delivery but you weren't home, dropping your package 7 countries and 7 seas over - I picked the option to leave the items at my doorstep. The package was marked as 'delivered' but after digging through some other DHL packages left perfectly fine in front of my door, this one is mysteriously missing. Contacted support and of course the blame sits with me, because despite having location drop-off with zero issues for YEARS with another company, they can't do anything about it. Over 40€ worth of products gone, and just this one package missing from my doorstep - and Notino gets 1 star for poor customer support and for forcing customers to pay extra for proper delivery with a serious provider. Never again.

The scent is very light and does not last as long as expected. I was disappointed with the product.

Made the order, paid with PayPal. They have cancelled the order without no explanation.
Pathetic.

Great service. Fast shipping. Highly recommended A+++

I ordered a Youth to the People and Clinique moisturizers from Notino. The DPD tracking showed my parcel was still “on the way” when I went downstairs and found the box open, damaged, and completely empty. I immediately sent photos with timestamps and tracking screenshots to Notino.

Instead of helping, they blamed a “general delivery permission” (Abstellgenehmigung) on my DPD account — even though the tracking proves the contents were stolen before delivery was recorded. Under EU law, the seller is responsible until goods are actually delivered, but Notino refused to refund me and told me to take it up with the courier.

This approach to customer service is just so counteractive on many levels. Never again will I buy from them.

One of my product was damaged, but customer services helped me how to replace it.

Good service 👍

The cancellation of a product was not possible even 5 minutes after placing the order. I contacted the customer service through email - no answer. Once the parcel was delivered, I decided to return the unwanted item, however, to return the item you have to pay for shipping yourself! Not gonna order again.

On May 2nd, 2025, I placed an order at Notino Germany containing 10 products. I also paid an extra fee for a “priority complaint” service, which supposedly guarantees that if the package is lost or damaged, a full replacement will be sent within 3 days after submitting a complaint.

The parcel arrived on May 8th, and to my shock, only 2 out of 10 products were inside – and one of them looked used. I immediately filmed the unboxing process and sent all the evidence to Notino that very same day.

When they finally replied, they promised to send me a new package, but I have never received any further information about the shipment – no confirmation, no tracking number, nothing. When I asked for proper compensation for the whole situation, they offered me… a voucher for free shipping on my next order. Seriously?

Today is May 23rd and the replacement package still hasn’t arrived.

I’ve lost my patience. I requested to cancel the order and get a full refund.

I’ve been a loyal customer of Notino Poland for years, and I honestly cannot believe how completely unprofessional and careless the German branch is. What I received:
– missing products,
– a used cosmetic item,
– weeks of waiting,
– empty promises,
– and a ridiculous voucher as an apology.

This is not customer service – this is a joke.

I would give zero if possible. I’ve ordered a box with a Chloe perfume. Guess what? It’s not original. It smelled like vinegar, I brought it with me to Sephora asking for a comparison and all the seller agreed it wasn’t THAT perfume. A scam. And its not even possible to send it back or receive a refun. AVOID AT ALL COST