Pleasantly surprised. Had Motorola Razr 50 Ultra, 18 months old.. the so called factory fitted screen protector was starting to lift close to the hinge area. Initial contact was through Motorola, thei... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an excellent experience with SBE. My HONOR Magic V5 was repaired under warranty, and the service was professional and efficient from start to finish. The phone was repaired perfectly and is now... See more
Company replied
Excellent job. Comms weren't the best. But they sent out out parcel and paid tracked postage. Were relatively quick with turn around. Not 100% sure on the extent of the repair because like I said Comm... See more
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Brilliant service! I was asked by OnePlus to send my phone to SBE after it developed a battery fault whilst under warranty. Before I was able to send it the phone completely died and I was unable to... See more
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Company details
- #7 of 9 best companies in Phone repair service
- #23 of 28 best companies in Computer repair service
- #9 of 9 best companies in Electrical repair shop
- #14 of 14 best companies in Electronics repair shop
- #13 of 17 best companies in Mobile phone repair shop
Written by the company
SBE Cordon Group is the official UK repair centre for smartphones, tablets, smartwatches, laptops and consumer electronic devices from the following leading brands: Apple, Samsung, Google, Honor, Realme, Xiaomi, iRobot, Sony, Nokia, Nothing, One Plus, Oppo, Vivo, Doro, Motorola, Alcatel, and more. We provide in-warranty and out-of-warranty repairs directly to consumers, as well as device repair and refurbishment services for telcos and insurance companies. We offer a while-you-wait service at our Ashford, Kent repair facility, and an easy-to-use postal repair booking service through our website. All repairs can be tracked online. We are accredited by the manufacturers for repairs under warranty and as such, our service centre is certified and regularly audited. All our technicians are trained by the brands for each and every make and model, and we use only approved, genuine spare parts for all our repairs.
Contact info
Beaver Business Park, TN23 7SH, Ashford, United Kingdom
- 01233619320
- mail@sbe-ltd.co.uk
- mymobilerepair.co.uk
4.4
Excellent
9k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Easy process
Very straightforward process. Dead Mi Band exchanged for a new version. If not for incompetent DHL it would be actually fairly quick.
1 September 2026
Excellent Service
A very prompt service, repaired the phone quickly and very effectively and returned it to me within the week. Excellent job guys.
7 September 2026
Fantastic service all round
Fantastic service all round!
Phone came back in great condition and parts fixed I didn't know where broken!
Vwer pleased
7 September 2026
Very clear expectations and easy…
Very clear expectations and easy instructions on sending my phone for repairs. My phone returned in an excellent state, I thought it was brand new when I opened it. All problems resolved.
1 September 2026
I followed the instructions- they did…
I followed the instructions- they did the work and returned efficiently
6 September 2026
Reply from SBE Cordon Group UK
We appreciate you taking the time to leave us an excellent review. Your feedback helps us improve our repair service for our valued customers.
Kind Regards – SBE Ltd
Fast repair, but poor attention
Fast repair, but poor attention to detail. My Xiaomi 17 Ultra was sent in under warranty for a screen pixel issue, and the turnaround time was great. However, the original factory screen protector was torn and left half-peeled on the phone. Reaching out to support yielded no explanation. If a factory protector has to be removed or damaged during warranty work, it should either be replaced or communicated to the customer.
29 August 2026
Reply from SBE Cordon Group UK
Hello,
Thank you for your feedback, and we’re pleased to hear that you were happy with the turnaround time.
Unfortunately, the replacement display supplied to us does not come with a replacement screen protector. It is supplied with a temporary protective film, which is intended to protect the display during handling and transportation.
We also do not stock or supply screen protectors at our repair centre, so unfortunately we are unable to replace the original factory screen protector. We apologise for any inconvenience this may have caused and appreciate your understanding.
Kind Regards – SBE Ltd
Dreame Ultra 50 robot returned without effective repair and power cord
I had to send (under warranty) a Dreame Ultra 50 robot cleaner - for a second time - to this service centre, as Dreame seems to have recently outsourced servicing to this organisation. First time around the robot was returned within 5 days having been "repaired" - but the robot continued NOT to work as intended. The second time around, the robot was returned but WITHOUT its power cord (which I had sent with the robot) . When I called SBE, I was told that I have to contact Dreame directly and also they could not give me details of what repairs had been carried out on the robot! The person I spoke to was clearly not interested in hearing of either of the matters! Very poor service and likely not very competent. (Dreame have agreed to send a replacement power cord in 10-15 days!
1 September 2026
Unprompted review
Reply from SBE Cordon Group UK
Hello,
We’re sorry to hear about your experience.
As a third-party service centre, we’re required to follow the instructions provided to us by Dreame. We have been instructed that any queries relating to repairs or the outcome of a repair must be handled directly with Dreame. Unfortunately, we’re therefore unable to provide further information regarding the repair without Dreame’s authorisation.
Unfortunately, as reference number has been provided we are unable to locate your booking.
We apologise for the inconvenience caused and appreciate your patience.
Kind Regards – SBE Ltd
A smooth repair and experience
A smooth, swift, repair experience under Warranty for a Bricked Phone.
23 August 2026
Reply from SBE Cordon Group UK
Thank you very much for your 5 star review. We are extremely pleased that you are satisfied with the repair service.
Kind Regards – SB
highly recommended
I had an excellent experience with SBE. My HONOR Magic V5 was repaired under warranty, and the service was professional and efficient from start to finish. The phone was repaired perfectly and is now working exactly as it should. I am very happy with the quality of the repair and the overall service. Thank you very much — highly recommended!
2 September 2026
Reply from SBE Cordon Group UK
Thank you very much for your 5 star review. We are extremely pleased that you are satisfied with the repair service.
Kind Regards – SBE Ltd
Reply from SBE Cordon Group UK
We appreciate you taking the time to leave us an excellent review. Your feedback helps us improve our repair service for our valued customers.
Kind Regards – SBE Ltd
Speedy and excellent repair service
Speedy and excellent repair service. Kept informed throughout the stages of the warranty repair.
1 September 2026
Reply from SBE Cordon Group UK
Thank you very much for your 5 star review. We are extremely pleased that you are satisfied with the repair service.
Kind Regards – SBE Ltd
The service was great.
26 August 2026
Reply from SBE Cordon Group UK
We appreciate you taking the time to leave us an excellent review. Your feedback helps us improve our repair service for our valued customers.
Kind Regards – SBE Ltd
Reply from SBE Cordon Group UK
Thank you very much for your 5 star review. We work hard to give our customers a great experience, and it is great to hear we have achieved this.
Kind Regards – SBE Ltd
Very satisfied with the results…
Very satisfied with the results pleasant staff very understanding speedy return
31 August 2026
Reply from SBE Cordon Group UK
We appreciate you taking the time to leave us an excellent review. We take pride in our repair service and we are so happy you had a good experience.
Kind Regards – SBE Ltd
Reply from SBE Cordon Group UK
Thank you very much for your 5 star review. We are extremely pleased that you are satisfied with the repair service.
Kind Regards – SBE L
It took a while
It took a while, not too long and they recognised the fault. They then sent a better replacement. Excellent communications through.
21 August 2026
Reply from SBE Cordon Group UK
We appreciate you taking the time to leave us an excellent review. Your feedback helps us improve our repair service for our valued customers.
Kind Regards – SBE Ltd
Reply from SBE Cordon Group UK
Thank you very much for your 5 star review. We work hard to give our customers a great experience, and it is great to hear we have achieved this.
Kind Regards – SBE Ltd
They will find any reason to refuse a warranty claim
They will find any reason to refuse a warranty claim. In my case, they claim that a minor cosmetic damage has caused the front facing camera to break.
29 August 2026
Unprompted review
Reply from SBE Cordon Group UK
Hello,
Thank you for sharing your feedback. We’re sorry to hear that you’re unhappy with the outcome of your warranty claim.
As an authorised repair centre, we are required to follow the warranty terms and guidelines set by the manufacturer. When your device was received, it had dents around the frame, which are classified by the manufacturer as physical damage. Unfortunately, the presence of physical damage means that the device no longer qualifies for warranty repair, even where the physical damage is not directly related to the reported fault.
To clarify, we are not stating that the dents caused the front-facing camera fault. The issue is that the manufacturer’s warranty policy considers physical damage to be a reason for the warranty to be voided, regardless of whether that damage is connected to the reported fault.
We understand that this may be frustrating, and we appreciate that you may not agree with the manufacturer’s policy. However, as an authorised repair centre, we are required to apply their guidelines and do not have the authority to override them.
If you would like to challenge the warranty decision or discuss the manufacturer’s warranty policy further, we would recommend contacting the manufacturer directly.
Kind Regards – SBE Ltd
Oppo Phone Repair
Phone repaired quickly to a high standard.
Website tracking update with status of repair (including pictures)
Highly recommended and would use again.
30 August 2026
Reply from SBE Cordon Group UK
We appreciate you taking the time to leave us an excellent review. We take pride in our repair service and we are so happy you had a good experience.
Kind Regards – SBE Ltd
satisfactory resolved issue with Xiaomi Smartband 9 Pro
Had an issue with my 11 month old Xiaomi Smartband 9 Pro which was quickly resolved and received a brand new item in exchange within the week
25 August 2026
Reply from SBE Cordon Group UK
Thank you for taking the time to leave us a 5 star review, this is very much appreciated and your feedback helps us greatly.
Kind Regards – SBE Ltd
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