Dreame Ultra 50 robot returned without effective repair and power cord
I had to send (under warranty) a Dreame Ultra 50 robot cleaner - for a second time - to this service centre, as Dreame seems to have recently outsourced servicing to this organisation. First time around the robot was returned within 5 days having been "repaired" - but the robot continued NOT to work as intended. The second time around, the robot was returned but WITHOUT its power cord (which I had sent with the robot) . When I called SBE, I was told that I have to contact Dreame directly and also they could not give me details of what repairs had been carried out on the robot! The person I spoke to was clearly not interested in hearing of either of the matters! Very poor service and likely not very competent. (Dreame have agreed to send a replacement power cord in 10-15 days!
Reply from SBE Cordon Group UK
Hello,
We’re sorry to hear about your experience.
As a third-party service centre, we’re required to follow the instructions provided to us by Dreame. We have been instructed that any queries relating to repairs or the outcome of a repair must be handled directly with Dreame. Unfortunately, we’re therefore unable to provide further information regarding the repair without Dreame’s authorisation.
Unfortunately, as reference number has been provided we are unable to locate your booking.
We apologise for the inconvenience caused and appreciate your patience.
Kind Regards – SBE Ltd