MUCHO Mobile Reviews 

Mr Altin's was very quick to identify my problem with calls. The issue was my phone and not the Mucho connection. Excellent service

Try Mucho mobile and you will really live a nightmare experience. The self registration of a new SIM card is impossible and returns a systematic error. No way to use their URL go.muchomible.ch
After a half day of patience it will possible to use this new SIM card despite the mobile number displayed in phone settings is incorrect and correspond to a temporary number.
After a half day of experience, when you check your cockpit data, you will discover that calls to 0800 phone numbers are down counted from your monthly package as well as unanswered calls. And to conclude as icing on the cake even incoming calls are down counted from your monthly package.

Terrible. The 5G service was not activated despite me configuring the APN correctly. Data abroad extremely flaky and could only send the sporadic WhatsApp message.
They tried to blame it on a "known issue" with the Pixel phone - which is nonsense. I have been using a Pixel phone for years and had no issues with connectivity.
Avoid like the plague.

Very helpful and patient

Altin from the help desk was very helpful….happy with the service

Sometimes I would loose my internet connection for a whole day. Some months, they charge some extra servies "by mistake" and you have to call and complain so they take it back. I would recommend this company only to.my enemies

No news from them since January 2026. I have sent them multiple emails after I have discovered that they deactivated my account and I’m unable to use my number. Way to go Mucho. Thankfully I have a second one.

Very bad mobile data coverage. For 2 years, my phone cannot connect to its mobile data. I have called customer service with advice like turn off and then turn back on the phone! and wrote email to them with no reply on the issue. Long wait on calls, sometimes I get a very bad rude customer support. Am in the process of changing provider.

Good prices, but you get what you pay for - awful costumer service with several day-long response times, only giving basic answers and disappearing when those do not work. Also a horrible user interface, everything hidden, e.g. no overview at all for data usage abroad. I am changing to a different provider.

I have been using Mucho Mobile for almost 4 years. Before 2026, I had no problems at all and the service worked fine. However, since the beginning of 2026, there have been constant issues.

The main problem is that I cannot receive calls, even though I can make outgoing calls without any issue. Almost every week there is either a signal outage or the mobile internet stops working for several hours. This is extremely frustrating and unreliable.

I own a phone that is fully compatible with VoLTE. The manufacturer clearly states that it supports VoLTE, the VoLTE settings are active on my device, and I can clearly see the VoLTE icon from Mucho Mobile as well as from my second provider, which works perfectly fine. Despite this, customer service keeps insisting that my phone is not compatible. It seems they believe they know better than the phone manufacturer and the actual device settings.

Contacting customer service is another major issue. It is impossible to send emails with attachments because their system blocks them. Calling customer support is also pointless, as no one answers the phone.

After checking online reviews, I can see that many other customers are experiencing the same problems. This clearly suggests that the issue lies with Mucho Mobile’s service, not with individual users’ devices.

If this situation is not resolved soon, I will change my mobile provider as soon as I am finally able to contact them.

Unfortunately, the service quality has seriously declined!!!

Support is nearly unexisting! They don't reply to the requests via the request form, and they don't pick up the hotline. However, you can only cancel through the hotline... Go figure!

It just doesn’t work. Bought a sim in a kkiosk, just for data, and it doesn’t work on two different iPhones. Tried everything. We should issue a class action against them.

I was on holiday, in Africa, coming back finding a new Mucho simcard in my letter box on 15th of January 2026,I took insert do as I was instructed to do,since then it's writing NO registered Network, I can't receive or call any more, the mucho customer service number you can call the whole day NO one picks,no any update about,my simcard, I tried to update but Nothing,please i need help.or my someone showme of any sim card provider to call Africa. Thanks
Florence

Impossible to contact the customer service. All was doing great for 2 years until nothing goes right anymore. Blocked account, no more service, hours spent on phone to try to have someone, and money lost on the pre payed account...

Can’t even cancel as calls to customer service are put on a perpetual hold!! Terrible service and network.

Deceitful and dishonest business practices. They offer cheap rates for mobile data and sell you "EU data roaming without limits", but you'll find they cap at about 500 kB/s when you're abroad. It seems that when someone inquires about the limit, they will just respond that you "exceeded the 90% average" without giving any actual numbers, whatsoever. I used less than 4 GB in a month! Stay away from this terrible company!

I was charged 2 times for a subscription of 49 CHF and I sent them e-mails, contact forms, calls, no response! So they don't want to give back my money, they are a scam company, don't recommend at all!

Worst customer care ever. I am calling them and sending them emails since two weeks. No one responds. I cannot use my sim card since two weeks now.

Terrible mobile coverage, network outage for a whole day at a time and non-existent customer support. They simply do not answer. I’m changing to Swisscom

Mucho are a nightmare when something goes wrong. My internet has not worked since Thursday, when, as directed my Mucho, I changed from Sim to eSim. I contacted them via email at 8:30am on Friday morning; it is not after 12:00pm on Monday, and I have still not heard back from them, which means I have had no internet for four days. Calling is pointless, as I just get an automated message saying that they are experiencing a high number of calls and long wait times. Calling also uses up my phone credit, and now that I have no internet, the only way I can use my phone is for calls or messages. I don't understand why Mucho is switching customers to eSim when they clearly don't have the technology running smoothly, and don't have the amount of IT support advisers to help customers.