MryLens Reviews 

61
TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, most reviewers were unhappy with their experience overall. Customers frequently reported that the replacement lenses arrived extremely thick, poorly cut, and completely failed to fit their specific glasses frames properly. Many people also expressed deep frustration with unhelpful support teams, excessively delayed shipments, and ongoing difficulties obtaining refunds or resolutions for defective products. Some reviewers were happy with their purchases, noting that the replacement items arrived quickly and fit their sunglasses smoothly without requiring adjustments. These consumers additionally appreciated the helpful assistance provided by staff during the ordering process and praised the great overall quality of the received components.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and fit. Many consumers report that replacement... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers reporting that the lenses are excessively... See more

Order

Reviewers highlight ambiguous aspects of order experiences, noting a mix of fast shipping with great quality... See more

Customer service

Consumers find customer service to be disappointing, frequently reporting that support teams ignore emails,... See more

Refund

Users describe negative interactions with refund requests, highlighting consistent difficulties in getting... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Avoid this Hong Kong company! Ordered prescription lenses for metal aviator Maui Jim frames to replace scratched prescription lenses. They sent lenses so thick frame will not hold them...thick like a... See more

Company replied

Rated 1 out of 5 stars

Worst lens company. They are the first spot advertised on Google for the Oakley Meta prescription lenses. They don’t even fit the frames at all and are three times the size of the original lenses. The... See more

Company replied

Rated 1 out of 5 stars

Put in my order on October 31st. After waiting I asked them to cancel the order on November 27th and they refused. Their own policy says you can cancel orders before they ship but they'll just ignor... See more

Company replied

Rated 1 out of 5 stars

They sent the wrong item, which was partially my fault for not realizing that Oakley Valve isn't the same as Oakley Valve 1.0, but the product page I ordered from had no model number, it was a genuine... See more

Company replied


Company details

  1. Sunglasses shop
  2. Eye Care Clinic
  3. Glasses store
  4. Optician

Written by the company

What makes our company different from our competitors? That's a tough question, but it's a good one. First of all, we like our clients because they are our partners. Our clients make us better and help us stay better. When we solve clients' problems, we build strong relationships with the people who trust us. We believe that technology alone can not be the advantage that makes you stand out in a crowd, we put our hearts into each lens and we are building every lens on the same belief, every single lens that leaves our hands will be part of your life. We highly value our customers' satisfaction - We love our work, we love our clients.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

61 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically takes over 1 month to reply

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2.4

All reviews

(61)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DO NOT BUY

DO NOT BUY. Bad lenses and even worse customer service. I used the model number on frames, website was difficult to know if theirs matched and easy to choose the wrong one without explanation. Customization doesn’t save in your order so that wasn’t done. Customer service takes weeks then blames you, says return cost exceeds lenses value and to sell them locally or throw out as they will not refund. Shipping took two weeks coming from Hong Kong.

5 September 2026
Unprompted review
Rated 1 out of 5 stars

Don't fit Smith Parallel Max…

New lenses for Smith Parallel Max frames did not fit. My digital calipers measured them at 1.7mm and OEM lenses that fit are 1.4.

14 June 2026
Unprompted review
MryLens logo

Reply from MryLens

Hello Bryan,

We feel really sorry about the situation you experienced.

No matter what happens, we will never let our customers take any loss.

Please email us at support@mrylens.com with your order number so that we can investigate the issue immediately.

Thank you!

MryLens Team.

Rated 1 out of 5 stars

Worst lens company

Worst lens company. They are the first spot advertised on Google for the Oakley Meta prescription lenses. They don’t even fit the frames at all and are three times the size of the original lenses. They just cut whatever they want in the relative shape of that lens and call it a day. They don’t test fit anything they just know they can rob your money because they send “something” then they just hammer down on Google ads so they collect people like fish in a net.

30 August 2026
Unprompted review
MryLens logo

Reply from MryLens

Hello Drew,

We feel really sorry about the situation you experienced.

No matter what happens, we will never let our customers take any loss.

Please email us at support@mrylens.com with your order number so that we can investigate the issue immediately.

Thank you!

MryLens Team.

Rated 1 out of 5 stars

Horrible customer service

Horrible customer service. All orders come from China and don’t fit the frames. Don’t waste your money with this company.

28 August 2026
Unprompted review
MryLens logo

Reply from MryLens

Hello Jonathon,

MryLens is a high premium lenses manufacturer, we are building every lenses on the same belief, every single lens that leaves our hands will became part of your life and we guarantee to provide the best service you have ever seen before.

We highly value our customers' satisfaction - We love our work, we love our clients.

Please email us at support@mrylens.com with your order number so that we can investigate the issue immediately.

Thank you!

MryLens Team.

Rated 1 out of 5 stars

This Mry Lense company is a total scam…

This Mry Lense company is a total scam and should not purchase from them!! They will send you faulty thick lenses and that won't fit frame! Then give you delays asking to send pics over and over again hoping you give up after repeated request for refund! They will not refund money and you must dispute with credit card payment! They only wanted to give me 60% of the $169.99 I paid if I removed previous review...but I refused!!

12 August 2026
Unprompted review
Rated 1 out of 5 stars

They sent the wrong item

They sent the wrong item, which was partially my fault for not realizing that Oakley Valve isn't the same as Oakley Valve 1.0, but the product page I ordered from had no model number, it was a genuinely easy mistake to make. Then I contacted their support and they sent me a coupon code as compensation, which ended up being about a $6 discount. What a waste of time.

21 August 2026
Unprompted review
MryLens logo

Reply from MryLens

Hello,

We feel really sorry about the situation you experienced.

No matter what happens, we will never let our customers take any loss.

Please email us at support@mrylens.com with your order number so that we can investigate the issue immediately.

Thank you!

MryLens Team.

Rated 5 out of 5 stars

Fast and great

At the begining I was nervouse. The website looked like from US and it was from HongKong. But the order come very fast and with great quality. The leans fit well to the frame.

11 August 2026
Unprompted review
MryLens logo

Reply from MryLens

Hello Michal,

Thank you so much for your purchase and kind review!

We truly hope our items bring you a wonderful using experience. Wish you a nice day and happy life!

Looking forward to serving you again soon.

MryLens Team.

Rated 5 out of 5 stars

I had a small question after receiving…

I had a small question after receiving my order and contacted MRY support. They replied quickly and helped me solve the issue. The lenses themselves are great and fit my sunglasses well. Good experience overall.

29 July 2026
Unprompted review
MryLens logo

Reply from MryLens

Hello Zola,

Thank you so much for your purchase and kind review!

We truly hope our items bring you a wonderful using experience. Wish you a nice day and happy life!

Looking forward to serving you again soon.

MryLens Team.

Rated 5 out of 5 stars

The ordering proess was mpe and the…

The ordering proess was mpe and the website made it easy to find the right lenses for my frame. The lenses arrived in good condition and fit exactly as described. I would definitely consider MRY again when I need another replacemet pair.

26 July 2026
Unprompted review
MryLens logo

Reply from MryLens

Hello Michael,

Thank you so much for your purchase and kind review!

We truly hope our items bring you a wonderful using experience. Wish you a nice day and happy life!

Looking forward to serving you again soon.

MryLens Team.

Rated 1 out of 5 stars

Wrong Fit

ntegrity and My Experience with MryLensIntegrity is defined as a firm adherence to moral values: doing the right thing, holding to your values, and standing alone if necessary. I hold integrity in high regard; it gains my trust and is a true expression of character.Product Failure & PayPal DisputeI ordered custom prescription lenses for Ray-Ban Justin RB4165 54mm frames (Transaction ID: 6D116984D7050044B, $99.99 USD). They arrived approximately 2mm too big and completely unusable. LensCrafters professional technicians confirmed the lenses could not be installed. MryLens (HongKong MRY Optics Group Co., Limited) refused a proper return under a "no returns on custom items" policy and offered only a 20% refund. When I cited their own return policy stating full refunds apply to product quality problems, they doubled down. Consequently, I opened a PayPal dispute (Case ID: PP-R-CXF-634325911) on June 23, 2026. During the dispute, the merchant used generic defenses referencing an Oakley model and relied on a return policy modified after my purchase. After initial resolution failure, I filed an appeal on August 3, 2026. Review Extortion & Financial BlackmailAfter hitting a dead end, I published factual reviews on Trustpilot and Instagram. On August 4, 2026, MryLens emailed offering a full refund conditioned on updating my Trustpilot review to 5 stars or deleting it. Under financial duress, I changed the star rating to 5 stars while keeping my factual critique. MryLens then demanded complete narrative compliance and removal of my Instagram feedback before releasing my funds. ConclusionMryLens uses defective manufacturing, policy evasion, and financial ransom to extort positive ratings. I have notified Trustpilot of this behavior and escalated my documented evidence into my active PayPal appeal.

28 June 2026
Unprompted review
MryLens logo

Reply from MryLens

Hello Eric,

We appreciate you taking time to leave feedback about your custom lens purchase.

We are genuinely sorry that the lenses we produced did not fit your frames and created such a difficult experience for you. Per our store policy, custom‑fabricated prescription lenses are non‑returnable and non‑refundable. Even so, we provided some goodwill resolution.

We understand how upsetting fit‑related manufacturing issues can be. This case has prompted us to strengthen our quality checks and pre‑order tips for customers ordering prescription custom lenses.

We respect your viewpoint. Should you have further points to raise, please feel free to reach out at support@mrylens.com.

MryLens Team.

Rated 5 out of 5 stars

I wasn't sure which lenses would fit

I wasn't sure which lenses would fit, but MRY's support team helped me confirm the right model. The lenses arrived well packed and fit perfectly. Great service and quality.

14 July 2026
Unprompted review
MryLens logo

Reply from MryLens

Hello Amanda,

Thank you so much for your purchase and kind review!

We truly hope our items bring you a wonderful using experience. Wish you a nice day and happy life!

Looking forward to serving you again soon.

MryLens Team.

Rated 5 out of 5 stars

I was worried about replacing the…

I was worried about replacing the lenses myself, but it was actually pretty straightforward. The fit was good and they snapped into place without much effort. The lenses look clean and the color is exactly what I wanted.

19 July 2026
Unprompted review
MryLens logo

Reply from MryLens

Hello Leo,

Thank you so much for your purchase and kind review!

We truly hope our items bring you a wonderful using experience. Wish you a nice day and happy life!

Looking forward to serving you again soon.

MryLens Team.

Rated 5 out of 5 stars

My order arrived sooner than I…

My order arrived sooner than I expected. The lenses were carefully packaged and included everything needed for installation. The quality looks great and they fit my sunglasses without any adjustment. Overall a very smooth expe

18 July 2026
Unprompted review
MryLens logo

Reply from MryLens

Hello Jessica,

Thank you so much for your purchase and kind review!

We truly hope our items bring you a wonderful using experience. Wish you a nice day and happy life!

Looking forward to serving you again soon.

MryLens Team.

Rated 5 out of 5 stars

My Oakley frames were still in great…

My Oakley frames were still in great condition, but the original lenses needed replacing. I ordered MRY replacement lenses and they fit perfectly. Installation was quick and the lenses look great. Very happy that I could keep my old frames instead of buying a new pair.

17 July 2026
Unprompted review
MryLens logo

Reply from MryLens

Hello Cornelia,

Thank you so much for your purchase and kind review!

We truly hope our items bring you a wonderful using experience. Wish you a nice day and happy life!

Looking forward to serving you again soon.

MryLens Team.

Rated 1 out of 5 stars

Terrible lens received didn't even fit…

Terrible lens received didn't even fit and no customer service afterwards- Stay Away People, They will blame you after , google the company and you will see issues with fit. I have been fighting a refund for weeks.. so ignore the lies of we never see our customer take a loss

20 July 2026
Unprompted review
MryLens logo

Reply from MryLens

Hello Greg,

We feel really sorry about the situation you experienced.

No matter what happens, we will never let our customers take any loss.

Please email us at support@mrylens.com with your order number so that we can investigate the issue immediately.

Thank you!

MryLens Team.

Rated 1 out of 5 stars

WHEN PRODUCTION FAILS JUST GASLIGHT THE CUSTOMER!

My experience with Mrylens is that these guys are, at the core of it all, simply dishonest. They will refuse to own their manufacturing errors and instead they will try to gaslight you with all kinds of excuses and nonsense stories, and when you confront them with the photographic evidence of the unsolvable defects they just disappear and go silent... and you will have no recourse because you will likely have paid via the Pay Pal platform they use... and Pay Pal won't get involved in an "item not as described" complaint as prescription lenses are considered "custom manufacture" items.

I can't tell you if the lensing is per the prescription or not, because I can't fit the lenses... and that shouldn't have been a problem because the lenses in question are face mounted (Ray Ban 3183 frame - very common) with just two screws... any ten year old with a screwdriver should have been able to fit these lenses BUT NO ONE CAN because the screw holes are simply in the wrong locations! MRY Optics simply refused to own this mistake, unwilling to remake or refund the item. BEST OPTION IS TO SIMPLY AVOID THEM and LOOK ELSEWHERE.

30 May 2026
Unprompted review
MryLens logo

Reply from MryLens

Hello Ellis,

We feel really sorry about the situation you experienced.

No matter what happens, we will never let our customers take any loss.

Please email us at support@mrylens.com with your order number so that we can investigate the issue immediately.

Thank you!

MryLens Team.

Rated 5 out of 5 stars

MRY purchase

I ordered lenses from MRY for my Oakleys. They helped me through the process and provided good customer service throughout the purchase.

3 June 2026
Unprompted review
MryLens logo

Reply from MryLens

Hello Alex,

Thank you so much for your purchase and kind review!

We truly hope our items bring you a wonderful using experience. Wish you a nice day and happy life!

Looking forward to serving you again soon.

MryLens Team.

Rated 5 out of 5 stars

Ordered 2 by pairs of prescription…

Ordered 2 by pairs of prescription sunglass lenses for my Oakley’s, tracking promptly provided and packages arrived on time. The transition lenses work great, the sunglass lenses also great quality with the after sales support replacing one lens following contact about a problem. Will definitely order again.

8 June 2026
Unprompted review
MryLens logo

Reply from MryLens

Hello David,

Thank you so much for your purchase and kind review!

We truly hope our items bring you a wonderful using experience. Wish you a nice day and happy life!

Looking forward to serving you again soon.

MryLens Team.

Rated 5 out of 5 stars

I didnt read these reviews until after…

I didnt read these reviews until after I received my order and I'm glad I didn't. I had a great experience with MRY. Just opened my lenses and they fit perfectly, were engraved just as I instructed for an extremely reasonable price, and I got them in 2 weeks. I'm extremely satisfied.

23 June 2026
Unprompted review
MryLens logo

Reply from MryLens

Hello,

Thank you so much for your purchase and kind review!

We truly hope our items bring you a wonderful using experience. Wish you a nice day and happy life!

Looking forward to serving you again soon.

MryLens Team.

Rated 1 out of 5 stars

Replacement Lenses Did Not Fit as Advertise

I ordered replacement lenses from this company, but unfortunately my experience was disappointing.

The first pair I received had very poor finishing, with uneven edges that made it impossible to fit them into my frame. After contacting customer support, they responded quickly, apologized, and sent me a replacement pair free of charge, which I appreciated.

However, although the second pair had a much better finish, the lenses were still significantly thicker than the original ones and could not be fitted into the frame. I provided several comparison photos showing the difference in thickness, but the replacement still did not meet the required specifications.

I appreciate the customer service team's efforts to resolve the issue, but in the end I was left without usable lenses and had to request a refund.

Based on my experience, I cannot recommend this company for replacement lenses that require precise dimensions and fitting.

16 June 2026
Unprompted review
MryLens logo

Reply from MryLens

Hello Cinderela,

We feel really sorry about the situation you experienced.

No matter what happens, we will never let our customers take any loss.

Please email us at support@mrylens.com with your order number so that we can investigate the issue immediately.

Thank you!

MryLens Team.

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