Mersey Rod - Drain Unblocking, Surveying and Repairs Reviews 

2,023
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 212 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally prompt response times, noting that appointments are scheduled quickly and issues are resolved within hours. Reviewers often praise the engineers for being polite, extremely helpful, and thorough while explaining the technical problems clearly. Consumers also appreciate that the working areas are always left clean and tidy after the work is finished. Though some customers experienced minor drawbacks, such as delayed responses, unreceived written reports, or unexpected cost increases during complex excavations, the general reception remains overwhelmingly positive. People continue to strongly recommend these reliable services for dealing with blocked drains and plumbing emergencies.

What people talk about most

Service

People report positive experiences with service, highlighting prompt response times and efficient resolution... See more

Staff

Consumers find staff to be positive, helpful, and professional throughout the entire process. Many reviewers... See more

Response time

Users describe positive interactions with response time, highlighting rapid phone answers and quick... See more

Price

Reviewers highlight positive aspects of price, noting that costs are reasonable and fit well within their... See more

Customer service

Clients share positive opinions on customer service, highlighting professional communication and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called over an outside manhole cover beginning to overflow, from call to problem solved must have been less than 2 hours. Lad who came out was friendly, helpful and offered advice on how to avoid... See more

Rated 5 out of 5 stars

Called Mersey Rod as United Utilities decided that my drains serviced only my property. The lady on the telephone was really helpful gave me all the information i needed. Within 2 hours my drains whe... See more

Rated 5 out of 5 stars

The operative, Justin, arrived within the given time slot. He was pleasant and worked efficiently to clear the drain. He ran a camera check and gave me his opinion what had caused the back-up/blockage... See more

Rated 5 out of 5 stars

Messaged last night about a leak in our soil pipe, emailed back by 8:30am this morning, appointment made and they came, fixed the problem and were gone by midday. Explained that it was an issue with t... See more


Company details

  1. #1 of 20 best companies in Drainage Service
  2. #4 of 53 best companies in Construction company
  3. #1 of 3 best companies in Sewage disposal service

Written by the company

We are a drainage company that operates across the North West, including Liverpool, Manchester, The Wirral and Cheshire. Our services include drain unblocking, drain repairs/construction and drain surveying. We are your local, family-run drainage company and are always happy to help solve any of your drainage needs. As a drainage company we take pride in the work we do, this is reflected in our warranty and seen in our reviews. Contact us now for more information on how we can solve your drainage problems.

#1 Drain Unblocker Company

Fixed price, low-cost drain services are what we do best

Fixed price, low-cost drain services are what we do best
Mersey rod is a specialist drainage unblocking company in Liverpool which offers low-cost & reliable drain services. Call us!"

Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

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Replied to 33% of negative reviews

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4.9

All reviews

(2,023)

209 reviews in the last 12 months

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Rated 5 out of 5 stars

Efficient, trustworthy & reliable

Have used Merseyrod previously, a few years ago, and they remain just as good. An external drain needed Attention. They were with me in just over an hour and the blocked drain was quickly and expertly sorted out. An efficient, trustworthy and reliable firm!

27 August 2026
Rated 5 out of 5 stars

Great service and support

Toilet was backing up called Becky who was very helpful and arranged for someone to call around that afternoon .
Andy called to advise 30 mins away ,came and sorted the problem and explained the issue and sorted it for us .
Great service and very helpful customer care .

23 August 2026
Rated 5 out of 5 stars

Blocked drain and further work needed

We found water spilling out the kitchen grid.
Gave Merseyrod a call who was here within the hour and sorted.
Checked the drain with a camera and found small cracked drain causing the problem.
Gave a very reasonable quote to repair our home insurance agreed to settle.
Great service, would recommend.
Wpud

21 August 2026
Rated 5 out of 5 stars

Helpful and efficient

Called Mersey Rod as United Utilities decided that my drains serviced only my property. The lady on the telephone was really helpful gave me all the information i needed. Within 2 hours my drains where cleared they showed me what the problem was and gave solutions how to prevent the problem reoccurring. Would definitely recommend.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Called them in the evening as my drains had blocked (toilet wipes, I know, I know, lesson very much learned!). Explained my husband is going through chemo so need to keep the risk of infection low for him. Came out early next morning as a priority for us and sorted everything within 30 minutes. Recommendations also made after putting camera down to check everything out. Couldn't have asked for better service after a very stressful and smelly few hours where I had tried to clear it by hand!! Will definitely be using them to sort out their recommendations for me (no pushy sales tactics either, just up to me if I want to sort it or not) - Thank you!

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Phoned in the evening and got an appointment for the following morning. Both guys that turned up were polite, helpful and solved the blocked drain issue that I had. Would highly recommend this company to others.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service to rectify a big problem…

Great service to rectify a big problem on Sunday morning. Drainage totally backed up to overflowing; waste, sinks, everything.
called Mersey Rod and the phone was answered within four rings. Very helpful girl told me of the service, the fees, etc and said someone would be here today and would phone before they came.
Dave was here an hour later and took about an hour to clear it all. Great service and will have no problem recommending them in the future. A very professional company.

9 August 2026
Rated 5 out of 5 stars

Excellent service

Excellent service
Called Sunday am...had an engineer out to resolve issue within the hour.
Professional.
Highly reccomend.

2 August 2026
Unprompted review
Rated 5 out of 5 stars

The team were very professional

The team were very professional , dealt with the issue promptly and sorted it straight away , went above and beyond by putting camera down and gave honest feedback of the issue without trying any pushy sales techniques to get extra work thank you for a great service

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Speedy turn out which was much appreciated. Engineer was thorough and completed the job with aplomb. The use of a camera to see the problem is well worth it (rather than a DIY attempt with ramming rods up a drain/soil pipe without any idea). Recommended. Thanks!

2 August 2026
Rated 5 out of 5 stars

Great work

Andy was highly knowledgeable, clearly showed me the on-screen live feed from his camera as he was advising of faults so we could confirm the legitimacy of his work and advised quick and reasonable repairs. Will be in touch again

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Fast and professional

Fast, professional response. Immediately understood what issue was and resolved quickly & efficiently. Would not hesitate to recommend.

17 July 2026
Rated 5 out of 5 stars

CCTV cam service needed to check a drain.

I contacted MerseyRod inquiring about the cctv service. They came out next day and found the problem within seconds. No hassle, very easy to deal with and very honest. They are sorting the problem next week for me. The price was also within my budget. Fantastic company to deal with :)

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Mersey Rod review

After contacting the company with the issue, they came out really quickly. They were really friendly and helpful. Even though the issue was unable to be fixed, they were happy to provide a report for my insurance company and I didn’t pay anything other than a very small deposit. I would definitely use them again.

9 July 2026
Unprompted review

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