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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's staff for their friendliness and professionalism, highlighting their helpfulness during the planning stages of projects. Consumers appreciate the in-depth information provided by representatives, which aids in making informed decisions. The installation teams are commended for their punctuality, politeness, and efficient work ethic, often going above and beyond to ensure customer satisfaction. People are particularly pleased with the quality and effectiveness of the products and services, noting significant improvements in conservatory temperature regulation, making the spaces usable year-round. The seamless installation process, coupled with excellent communication and attentive customer service, further enhances the overall positive experience. Consumers also express satisfaction with the price, considering it a worthwhile investment for the benefits gained.

Based on these reviews

Rated 5 out of 5 stars

From the begining they were professional, knowledgeable and very helpful. The service was amazing, eight days after putting in the order the two first class fitters were here doing the installing.The... See more

Rated 5 out of 5 stars

Exceptional service! We had our conservatory roof professionally fitted by Conservatory Insulations, now GI Group in 2020 (yep 5 years ago). We could not fault the service from start to finish, survey... See more

Rated 5 out of 5 stars

Delivered exactly what they said they would, on time and on budget. The fitters, Lucas & Peter were great; efficient, friendly and obviously a good team, nothing was too much trouble. It was a pleasur... See more

Rated 5 out of 5 stars

Easy to deal with, great demonstration of the product, no haggle price. Fitted by expert fitters who were fast and efficient, helped to move the sofa which we could not lift

Rated 5 out of 5 stars

Very professional set up, from the surveyor to the admin staff, and finally the technical workforce. All very friendly and helpful. They insulated both conservatory and porch in 4.5 hours. Clean an... See more

Rated 5 out of 5 stars

From start to finish a very professional service. Especially big thanks to Lucas & Peter, they installed the new insulated inside and new external panels in under 6 hours, they worked continuously,and... See more

Rated 5 out of 5 stars

Lucas and Peter were our Ci group installers and turned up on the arranged date of thursday 28th August they were on time , carried out the work brilliantly and kept us informed,took photos and sh... See more

Rated 5 out of 5 stars

Already had conservatory excellently insulated inside and tiled outside. This time was our utility. Alan Shields expertly co-ordinated this little project. Two teams and one days installation. It was... See more

Company replied

Rated 5 out of 5 stars

So easy to deal with, responsive and helpful. I was very sceptical about both the company and the product but my experience was excellent from start to finish. The quality and look of the internal i... See more

Rated 5 out of 5 stars

From start to finish the whole installation was seam free. I love the look of the ceiling and no longer have to endure heat and glare from the previous ineffective roof blinds. The whole area is uplif... See more

Company replied

Rated 5 out of 5 stars
Verified

From the very start we had friendly but professional staff helping us plan our new conservatory roof. The decision was easy to make and only wish we had made the decision earlier. Our fitting date w... See more

Company replied

Rated 5 out of 5 stars
Verified

This conservatory roofing solution has absolutely changed the way we can use the space. Previously, it was too cold in winter and extremely hot in warm weather. Now, whilst we still need some heating... See more

Company replied

Rated 5 out of 5 stars
Verified

The representative who gave us advice and took measurements was prompt, courteous and answered all questions and concerns. He was not at all pushy. After agreeing to the installation an appointment wa... See more

Company replied

Rated 5 out of 5 stars

From the first contact with the sales rep Mark Carter who informed us in depth of what the company had to offer us which helped greatly in us making a decision to proceed buying this product. The sur... See more

Company replied

Rated 5 out of 5 stars

Everything was done professionally. The team were helpful& made a very good job of our installation. All done quickly & cleanly.No mess left whatsoever. Thankyou Elaine & Simon Nicholls. Poole , Dorse... See more

Rated 5 out of 5 stars
Verified

CI was great from start to finish. The sales process was very informative and helpful. We felt the sales rep was excellent. The support team in Manchester were very helpful too. The installation pr... See more

Company replied

Rated 4 out of 5 stars

It's so much cooler now in the hot weather and a much more useable room. The team of Greg and Lucas working on the outside were fantastic, so hardworking and so quick. Would recommend them highly. S... See more

Company replied

Rated 5 out of 5 stars

Visited CI Group Stand at Harrogate flower show at end of April. Liked the idea of insulating our conservatory. A representative visited us & gave us all the relevant information with 'no hard sell'.... See more

Company replied

Rated 5 out of 5 stars
Verified

We are all very happy with the guys from the CI Group. Lucas and Peter were the guy who came to do the work which only took a few hours, but has made a huge difference to our conservatory they were ve... See more

Rated 5 out of 5 stars

Getting our conservatory insulated has turned it into a usable space. From the initial visit to the installation, the service was great all the way through the process. We had an initial visit where o... See more

Company replied

Rated 5 out of 5 stars
Verified

Our experience with this company was positive from beginning to end. The agent who initially sold us the conservatory roof was informative and not at all persuasive in her style. A surveyor called s... See more

Rated 5 out of 5 stars

Theresa visited to quote us for conservatory roof insulation and she came prepared with sample insulation and lamp. Efficient, punctual and very easy to talk things through with. I confirmed quote... See more

Company replied

Rated 4 out of 5 stars
Verified

Excellent polite workmen but lost a lot of time as had to got to Aberystwyth to get guttering as the surveyor had mis calculated the gutter. That meant they didn’t leave until 7-30 pm and rushed to f... See more

Rated 5 out of 5 stars
Verified

Excellent company Decided to change the roof of my conservatory by changing my insulation This has made a huge difference in the lounging of my conservatory. Both the winter and summer was unbe... See more

Rated 4 out of 5 stars
Verified

Happy with the fit and look. Works well at insulating in winter (we run our small heater and our conservatory now actually holds the warmth!) and sun blocks in the summer, stopping the room from bei... See more

Company replied

Rated 5 out of 5 stars

Starting with the home visit by Mark. Very professional, understanding of our needs, offered several different options to pay and ensured that we were happy to proceed. A great example of customer... See more

Company replied

Rated 3 out of 5 stars
Verified

First thing is fitters were brilliant 👏 and VERY HELPFUL, but I have lean too conservatory and when finished and looked out of upstairs window across the roof all you could see 👀 WAS CI GROUP... See more

Company replied

Rated 5 out of 5 stars
Verified

Very smooth service, from initial Sales visit to fitters coming to install. Luke and Nathan very professional carrying out installation to a high standard. We have had 2 of the hottest days since and... See more

Company replied

Rated 5 out of 5 stars

This two chaps who installed my insulated conservatory roof made my experience of this company great. They were respectful of my property and worked cleanly and tidied as they finished. I now use my c... See more

Company replied

Rated 5 out of 5 stars

We had Lucas and Peter install our new roof on our conservatory there work was fabulous two lovely very skilled hard working tradesmen so if you want your roof installed I would highly recommend these... See more

Company replied

Rated 5 out of 5 stars

From the initial visit by Kevin Boorman, to the installation by Joe and Paul, we were kept well informed and treated with respect. Kevin gave us all the information we needed, and explained the proc... See more

Company replied

Rated 5 out of 5 stars
Verified

The call staff kept in touch with me and offered a fixing date earlier than the original date, which was more suitable for my wife and myself. Two days before the new date, I was contacted by the fixe... See more

Company replied

Rated 5 out of 5 stars
Verified

The total conservatory project was handled well and quickly. We are still feeling the benefit s

Rated 5 out of 5 stars

We have just had our conservatory roof replaced with tiles and new insulation. The team we had were excellent, Mick, Carl and Jack. They were very friendly & helpful, the job was done with no problems... See more

Company replied

Rated 5 out of 5 stars

From the initial consultation to installation they’ve been amazing. No over-selling and offers to look at completed projects locally. Installation date was brought forward and two lovely guys turn... See more

Company replied

Rated 5 out of 5 stars

Just had our conservatory roof tiled. The installation team were really good, completed the job in 2 days. Everything was cleaned down by them when all finished. Roof looks amazing. They had already i... See more

Company replied

Rated 5 out of 5 stars

Lucas & Peter was fabulous from start to finish - Their work was second to none & everything done to our specification. They come very highly recommended.

Rated 5 out of 5 stars

From our first visit with the representative to to the instulation everything went to plan. Our fitters Lucas & Peter were amazing the arrived on time they were polite,courteous and never stopped unt... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with my interior conservatory roof installation which was installed by Paul and Mason who did a first class job within the time frame and without any disruption. They left eve... See more

Company replied

Rated 5 out of 5 stars
Verified

Very helpful advice at the first meeting, a good price, excellent installers - most efficient and careful. When they had finished you would not have known they had been working there. Very impressed w... See more

Company replied

Rated 5 out of 5 stars
Verified

We could not be more pleased with our new conservatory roof from CI Group We have had the roof done since July last year and it really has been a game changer The conservatory is warm in winter... See more

Company replied

Rated 5 out of 5 stars

What a great decision I made to clad the roof of my conservatory and to go with this company, I was a little apprehensive because it's a UK company but everything from the start with Chris to the f... See more

Company replied

Rated 5 out of 5 stars
Verified

Professional from the initial meeting to the instillation. Explained the whole process, the benefits and savings I could make. With the new instillation I can now use my conservatory for more than t... See more

Company replied

Rated 5 out of 5 stars
Verified

From start to finish the experience has been exceptional, the installation team were on time kept us informed of everything that was going on to the exact time they would be finished. Everything was d... See more

Company replied

Rated 5 out of 5 stars

We’re delighted with our conservatory roof insulation and the experience from start to finish was quick and professional.Lucas and Peter were friendly and polite and did a wonderful job and they left... See more

Rated 4 out of 5 stars

Really happy with our revitalised conservatory which we can now use every day. We had previously replaced the roof with state of the art shaded and self cleaning glass but it was still unusable most d... See more

Rated 5 out of 5 stars

We had the roof of our 4m by 3m conservatory roof insulated by just a week ago but already seeing the benefits. Needs much less heating and much reduced drumming of rain on the roof. The fitting team... See more

Company replied

Rated 5 out of 5 stars

After doing a lot of market research we had our glass conservatory roof insulated in November and it has made a huge difference. It now looks and feels like part of the living room and the amount of... See more

Company replied

Rated 5 out of 5 stars

Absolutely great experience from start to finish. Kelly was amazing & so helpful. Lads who came fantastic. So happy with the work

Rated 5 out of 5 stars

We recently had our conservatory roof insulated, and from start to finish, the process was seamless – we are absolutely delighted with the outcome. The price was very competitive, and Chris guided u... See more

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Company details

  1. #3 of 26 best companies in Conservatory Specialist
  2. #2 of 13 best companies in Conservatory Contractor
  3. #3 of 55 best companies in Construction company
  4. #2 of 43 best companies in Energy Equipment and Solutions
  5. #17 of 243 best companies in Home improvement shop
  6. #2 of 27 best companies in Insulation contractor

About CI Group

Written by the company

Trustpilot-GIF
Conservatory Insulations
About Conservatory Insulations

As a company we have been involved in the insulation industry for over 14 years. During this time Conservatory Insulations have installed our energy efficient system in over 30,000 homes in the UK.

We are renowned for our high standard of quality together with excellent customer service.

Introduction to C.H.R.I.S.® A unique solution for insulating your conservatory

Here at conservatory Insulations we certainly know the issues regarding conservatories getting too hot in the summer and too cold in the winter. This is why we have created a complete system that is a collection of the very best materials and processes to control the temperature in your conservatory.

Whatever the weather, the C.H.R.I.S.® system makes your conservatory a room you can use all year round. Our unique insulation reflects the heat away in the summer and will keep the heat in during the winter months. Our unique IFB board reflects 90% of light, keeping your conservatory light and easy to clean with its wipeable surface.

Conservaheat Quilt

Our conservatory insulation quilt is designed and manufactured to a high standard of quality and is unavailable anywhere else on the market. What makes it so unique is the true Foil Aluminium Outer layer, which helps protect the insulation in extreme temperatures found in un-insulated conservatories.

IFB Board

Over the years we have designed a finishing board, which we fit to the underside of your conservatory. The board is specially designed to

    add an extra layer of insulation
    keep the interior light (90% reflective)
    Lightweight
Our IFB board is easy to clean with its wipeable surface, and it is a unique product that’s only available through Conservatory Insulations.

C.H.R.I.S.® Installation

As well as our specialist quilt and IFB Board our teams of fitters are trained to install the unique system to exacting standards, to ensure the perfect solution every time.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
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1-star

Replied to 50% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars

Excellent from start to finish …

We have just had our conservatory roof insulated by Lucas and Peter. The standard of work is exemplary, carried out to the highest standard, using quality materials. They are very professional , friendly and competent workers. Superb job. Well done to all

27 October 2025
Unprompted review
Rated 1 out of 5 stars

Previous Response

I would like to add to my previous response to Conservatory Insulations. After further consideration of the situation I find myself in, it has taken three months and three modifications to weather my new conservatory roof to my property.
I have emailed the service team director five times for reassurance. Regrettably has ignored my emails requesting a guarantee that the final alterations are now waterproof before installing the new air conditioning unit which was damaged by the deluge of rainwater from the roof.
I would also like to refer to the reply which states that the catastrophic leak was caused by the tropical storm and not a faulty roof insulation. Does this mean their roofs will all leak under severe weather conditions?
Additionally, I have closed the finance company claim as my own insurance company paid out in full £5,500. In contrast Conservatory Insulations refused to compensate me for the damage they caused.

26 October 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service & Superb Quality

Exceptional service! We had our conservatory roof professionally fitted by Conservatory Insulations, now GI Group in 2020 (yep 5 years ago). We could not fault the service from start to finish, surveyor was detailed and took time to go through all aspects with us, installers were superb. Great service overall. This year, we had a slight problem as our conservatory gets extremely hot. I called the GI Group. The service with absolutely superb. A team came with 2 days of my call. Awesome Customer Service and the team was awesome too. Superb quality, exceptional Customer Service. Very happy to recommend the GI Group.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

First class company

From the begining they were professional, knowledgeable and very helpful. The service was amazing, eight days after putting in the order the two first class fitters were here doing the installing.The two fitters were brilliant arrived on time,worked like trojans and cleaned up brilliantly and all done in a day
Would recommend this company without reservation

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Superb job, great fitters.

Delivered exactly what they said they would, on time and on budget. The fitters, Lucas & Peter were great; efficient, friendly and obviously a good team, nothing was too much trouble. It was a pleasure having them in the house and good to see employees with such a good work ethic. Well done.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, great demonstration of the product, no haggle price. Fitted by expert fitters who were fast and efficient, helped to move the sofa which we could not lift

2 September 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

Hi , had ours done about 5 months ago been too busy to get round to this so here goes , so first off the fitters left us in a flood on day 2 they didn't leave us water tight and didn't care when they resumed the next day!! , they left the outside guttering 2 foot short , had to ask for this to be remedied which finally got fixed , to top it off they cut the cable feeding the fan! so unable to have a ceiling fan or light , my advice go elsewhere , oh nearly forgot the big clean up afterwards that WE had to do , endless stainless nails , screws , plastic dust , sharp objects etc
Oh and the original ceiling fan was WORKING without issue before the install , a small amount of compensation was offered but nowhere near enough with all the stress caused.

5 June 2025
Unprompted review
CI Group logo

Reply from CI Group

Hi Mr Walker, we understand you’ve previously spoken with our Service Team Director both by phone and email. He apologised that your installation did not go as smoothly as planned. You also mentioned there were a few areas that hadn’t been cleaned to your satisfaction but confirmed you had them in hand. Following these conversations, we offered a reimbursement as a gesture of goodwill to acknowledge this shortfall, which you kindly accepted. This refund was then authorised, and you were provided with the date it would be returned to your account.

Rated 5 out of 5 stars

Big shout out to Lucas & Peter!

From start to finish a very professional service. Especially big thanks to Lucas & Peter, they installed the new insulated inside and new external panels in under 6 hours, they worked continuously,and were both very polite and friendly! There was absolutely no mess anywhere they even helped me put the sofa outside and brought it back in for me. Highly recommended.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Great product and looks amazing!

We recently had our conservatory roof insulated, and from start to finish, the process was seamless – we are absolutely delighted with the outcome. The price was very competitive, and Chris guided us through each step, even providing samples and photos, which gave us complete peace of mind.

Luke and Nathan arrived on time and were exceptional. They took the time to listen to our preferences, paid attention to every detail, and delivered a truly outstanding result. We are thoroughly impressed – thank you!

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic noise reduction!

Very professional set up, from the surveyor to the admin staff, and finally the technical workforce. All very friendly and helpful. They insulated both conservatory and porch in 4.5 hours. Clean and tidy workers. Half an hour after they left the heavens opened, and I was able to leave connecting doors opened and continue reading or watching TV with no noise issues at all. Very pleased with the outcome.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

Absolutely great experience from start to finish.
Kelly was amazing & so helpful.
Lads who came fantastic.
So happy with the work

18 August 2025
Unprompted review
Rated 5 out of 5 stars

So easy to deal with

So easy to deal with, responsive and helpful. I was very sceptical about both the company and the product but my experience was excellent from start to finish. The quality and look of the internal insulation is better than expected. Lucas and peter were polite friendly and professional. Time will tell if the leaks are truly fixed but so far so good and yes, it has rained with no issues!

5 September 2025
Unprompted review
Rated 5 out of 5 stars

CI - great product, great service, quality workmanship.

From Aaron's sales survey visit, through the free finance arrangememt and on through a fantastic installation experience delivered by Lucas and Peter. Easy process backed up by fantastic workmanship and attention to detail. The product comes with the backing of the Salford test facility test results, not all conservatory insulation is the same- for sure. Can highly recommended.

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Lucas and Peter were our Ci group…

Lucas and Peter were our Ci group installers and turned up on the arranged date of thursday 28th August
they were on time , carried out the work brilliantly and kept us informed,took photos and showed us
lovely friendly team, very informative and very clean,a credit to the Ci Group and very satisfied with the whole experience 10 out of 10.
many thanks Gary and shirley

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Great Team

Very efficient clean workers happy to answer any questions I asked about the work our team was Lucas and Greg done a brilliant job Very pleased

27 August 2025
Unprompted review

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