Easy to navigate web site plus easy payment instructions. Confirmation of, and receipts for orders via email. Well packed items came through courier post. The quality of the overnight bags purcha... See more
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An online boutique dedicated to elegant, comfortable fashion. Helping women across the UK look and feel their best, every day.
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Replied to 97% of negative reviews
Typically replies within 24 hours
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The product was good but expensive for what it is. Also customers should be made aware that items are despatched from China and not Manchester and can take up to two weeks to arrive.
Reply from Manchester Boutique
I placed three orders and the first one arrived which i wasnt happy with as the duffle bag was nothing like the picture . I contacted customer services and Amy was dealing with me . She is excellent and i received a 70%refund within three days and allowed to keep the bag. The second orders arrived and i wasnt expecting them to be as seen but i was surprised as my cotton cardigan was really nice and so were the make up bags . I have read the company reviews and i can honestly say thanks to Amy i had a good experience . Thank you
Reply from Manchester Boutique
I absolutely adore the cardigan. The design is cosy but still smart enough to wear out. Really nice quality knit and the shape has stayed perfect after wearing it. Customer service were helpful when I asked about the care instructions. Delivery was straightforward and it arrived wrapped securely.
Reply from Manchester Boutique
It must be as clear as day to anyone with even half a brain that these AI scammers are literally stealing everyone’s money by fraud. They are also putting blocks of fake 5 star reviews on to cover a page or more to try and mask all the negative 1 star reviews that unfortunate ripped-off customers like me are writing. It seems that these bots Grace and Leah are able to continue stealing money with impunity. For Leah read Liar and for Grace read Disgrace. Much nearer the truth.
Reply from Manchester Boutique
Lovely product and arrived within reasonable time.
Reply from Manchester Boutique
I ordered a necklace from Manchester Boutique and was very impressed with the friendly, professional service they provided. I love my necklace and would definitely recommend purchasing from this company.
Reply from Manchester Boutique
Another company masquerading as a UK company. Item arrived not as described, awful quality, awful sewing and returns to China with costs to the buyer! Do not use this company
Reply from Manchester Boutique
Absolutely love these swimming costumes. Fit perfectly. Extremely comfortable. I’m a big busted lady and it held everything in perfectly. Extremely good quality. Thankyou!!!
Reply from Manchester Boutique
RIP off company in China! I’ve written off £40 for a none descript jumper that is appalling quality and worlds away from the colour and design I ordered.
Reply from Manchester Boutique
This is an Ai generated scam web-site based in China . I ordered ‘soft leather’ shoes but over 2 weeks later cheap canvas hard junk shoes arrived.
I was given 2 weeks to return them to China at my expense and told if they arrived late I would not get a return.
Do not use this company. They are also putting fake positive trust Pilot reviews on this site
Reply from Manchester Boutique
Product not handmade as stated nothing like i expected and was forced to keep product for a 30%refund or pay for postage back to China very disappointing
Reply from Manchester Boutique
Unusual products - I bought the decorated linen bins. Well packed and delivered quickly.
Reply from Manchester Boutique
Absolutely the WORST company I have ever had the mis-fortune of buying from. The goods I ordered arrived and was nothing like the photos they had on their website. The jumpers weren't just the wrong pattern they were not wearable. To add insult to injury I then had to argue for a refund which was considerably less than what I had paid for them. I was given the option of sending the goods back AT MY EXPENSE to China and if they arrived at their final destination only then would I receive a full refund minus the postage cost. AVOID using this business at all costs
Reply from Manchester Boutique
I had to wait ages between ordering my bag and it coming. I had actually written it off, but i kept getting Emails asking me what I thought. It arrived today, and I am very pleased with it.
Reply from Manchester Boutique
Lovely laundry basket, the customer service dept were very helpful, as I accidentally ordered 2 by mistake, I was refunded very promptly.
The basket is of very good quality, and has brightened up my bathroom.
Reply from Manchester Boutique
I ordered a dress which took nearly 2 weeks to receive by delivery method. I started to worry as the website/store appeared to be a U.K based company. Only after I do the transaction the website it appears the registration is a business address thats in the NL .
When received item it was faulty and poorly machine sewn , manufacturing material is thin that its visibly see through. The dress sizing is very questionable at best for especially for a (10-12) medium dress size and a size eight.
The zipper poor cheap plastic that it’s faulty and stiff the zipper got stuck during trying to pull up. I am size eight in waist have to buy a dress a bigger size for only upper chest measurement as like a looser fit.
Absent of all normal labels on clothing, no dress size , no washing or ironing instructions or fashion branding .
The item was just stuffed into a cheap clear plastic zip bag with an outer sticker that said (M).
Company customer service is terrible and will try to offer exchange with 20% extra on website for any exchange by customer service- email it doesn’t look they use the same as company. They try to push customers into an exchange as customers have to send item to back to a warehouse in China at their own risk and cost.(Even if it’s faulty goods.)
I stated my customer rights due to the faulty zipper and not fit for purpose and unable to wear . Since all my emails have went to them ghosting with no response . I tried again by their on website customer support and by emails.
I don’t advise anyone buying from online shopping store. Save yourself the hassle and waste of money. I will never online it’s a well known and respected retailers . I only give one star as couldn't give any lower.
Reply from Manchester Boutique
You answered my query and my purchase arrived safely and really made my day it is so cheerful and made us all smile
Reply from Manchester Boutique
Total rip-off. Waited more than 2 weeks for the bag to arrive (from China, not Manchester). Nothing at all like the advertised product. Absolute rubbish, and you must pay £25 if you want to return the item as it must be sent all the way back to China.
Do not buy and read the returns policy first.
Reply from Manchester Boutique
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