Manchester Boutique Reviews 

1,286
•
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 1,179 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently appreciate the wide selection of items and find the online ordering process very straightforward. Many consumers note that products like bags and clothing often match descriptions nicely and look lovely in person. However, some people mentioned that delivery times can occasionally be quite slow and take weeks to arrive. Others pointed out significant difficulties with the return policy, noting that sending items back can be costly and complicated. Some reviewers were not happy with the quality, stating that certain items feel flimsy or look different from website photos.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, as reviewers praise items like lovely... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many customers praising stylish designs, soft... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers praising the fast shipping... See more

Order

Consumers find order experiences mixed, noting that it is easy to order from a large selection with clear... See more

Return policy

Clients share profound dissatisfaction with the return policy, noting that customers must bear the high cost... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to navigate web site plus easy payment instructions. Confirmation of, and receipts for orders via email. Well packed items came through courier post. The quality of the overnight bags purcha... See more

Company replied

Rated 4 out of 5 stars

Nice cardigan and comfortable . Size a bit big but like my tops with lots of room in . Nice cotton material. As the design has holes in advise to wear a long sleeved tee shirt under neath for the coo... See more

Company replied

Rated 4 out of 5 stars

Delivery a little on the slow side but as I ordered well in advance of the present being required this did not worry me. Bag looks well made and was fully lined I am sure the recipient will love it😊... See more

Company replied

Rated 4 out of 5 stars

I was very pleased with the camper van hold-all. It looks amazing & I did order 2. However, my order delivery is in two parts & I am still awaiting the second part, which is a present for my. Fri... See more

Company replied


Company details

  1. Ladies' clothes shop

Written by the company

An online boutique dedicated to elegant, comfortable fashion. Helping women across the UK look and feel their best, every day.


Contact info

3.1

Average

TrustScore 3 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.1

All reviews

(1,286)

1,276 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The product was good but expensive

The product was good but expensive for what it is. Also customers should be made aware that items are despatched from China and not Manchester and can take up to two weeks to arrive.

5 November 2026
Unprompted review
Manchester Boutique logo

Reply from Manchester Boutique

Thank you for taking the time to share this, and we are sorry it fell short. We would really like to put it right. Please send us the details at manchester-boutique.com/pages/feedback and we will look into it straight away.

Rated 4 out of 5 stars

Surprised but happy

I placed three orders and the first one arrived which i wasnt happy with as the duffle bag was nothing like the picture . I contacted customer services and Amy was dealing with me . She is excellent and i received a 70%refund within three days and allowed to keep the bag. The second orders arrived and i wasnt expecting them to be as seen but i was surprised as my cotton cardigan was really nice and so were the make up bags . I have read the company reviews and i can honestly say thanks to Amy i had a good experience . Thank you

26 October 2026
Unprompted review
Manchester Boutique logo

Reply from Manchester Boutique

Thank you so much, Mrs Coldicutt. We are sorry the first bag was not what you expected, but we are so glad Amy looked after you and that you liked your cotton cardigan and make up bags. We will be sure to pass on your kind words. Enjoy your new pieces.

Rated 5 out of 5 stars

My new favourite cardigan

I absolutely adore the cardigan. The design is cosy but still smart enough to wear out. Really nice quality knit and the shape has stayed perfect after wearing it. Customer service were helpful when I asked about the care instructions. Delivery was straightforward and it arrived wrapped securely.

6 October 2026
Unprompted review
Manchester Boutique logo

Reply from Manchester Boutique

Thank you so much, Libby. We are delighted you love the cardigan and that the knit has kept its shape so well. We are glad our team could help with the care instructions too. Enjoy wearing it.

Rated 1 out of 5 stars

It must be as clear as day to anyone….

It must be as clear as day to anyone with even half a brain that these AI scammers are literally stealing everyone’s money by fraud. They are also putting blocks of fake 5 star reviews on to cover a page or more to try and mask all the negative 1 star reviews that unfortunate ripped-off customers like me are writing. It seems that these bots Grace and Leah are able to continue stealing money with impunity. For Leah read Liar and for Grace read Disgrace. Much nearer the truth.

2 November 2026
Unprompted review
Manchester Boutique logo

Reply from Manchester Boutique

Thank you for taking the time to share this, and we are sorry it fell short. We would really like to put it right. Please send us the details at manchester-boutique.com/pages/feedback and we will look into it straight away.

Rated 5 out of 5 stars

Lovely product and arrived within…

Lovely product and arrived within reasonable time.

16 October 2026
Unprompted review
Manchester Boutique logo

Reply from Manchester Boutique

Thank you for your lovely review. We are pleased your order reached you in good time and that you are happy with it. We hope to see you again soon.

Rated 5 out of 5 stars

I ordered a necklace from Manchester…

I ordered a necklace from Manchester Boutique and was very impressed with the friendly, professional service they provided. I love my necklace and would definitely recommend purchasing from this company.

3 November 2026
Unprompted review
Manchester Boutique logo

Reply from Manchester Boutique

Thank you, Ann, for such kind words. We are so pleased you love your necklace and enjoyed the friendly service from our team. Enjoy wearing it.

Rated 1 out of 5 stars

Another company masquerading as a UK…

Another company masquerading as a UK company. Item arrived not as described, awful quality, awful sewing and returns to China with costs to the buyer! Do not use this company

2 November 2026
Unprompted review
Manchester Boutique logo

Reply from Manchester Boutique

Thank you for taking the time to share this, and we are sorry it fell short. We would really like to put it right. Please send us the details at manchester-boutique.com/pages/feedback and we will look into it straight away.

Rated 5 out of 5 stars

Absolutely love these swimming…

Absolutely love these swimming costumes. Fit perfectly. Extremely comfortable. I’m a big busted lady and it held everything in perfectly. Extremely good quality. Thankyou!!!

5 November 2026
Unprompted review
Manchester Boutique logo

Reply from Manchester Boutique

Thank you so much, Tracey. We are thrilled the swimming costumes fit so well and give you the comfort and support you wanted. Enjoy wearing them.

Rated 1 out of 5 stars

RIP off company in China

RIP off company in China! I’ve written off £40 for a none descript jumper that is appalling quality and worlds away from the colour and design I ordered.

1 September 2026
Unprompted review
Manchester Boutique logo

Reply from Manchester Boutique

Thank you for taking the time to share this, and we are sorry it fell short. We would really like to put it right. Please send us the details at manchester-boutique.com/pages/feedback and we will look into it straight away. We would like to clear one thing up. We are not a Chinese company. Some of our pieces are made and shipped by our production partner overseas.

Rated 1 out of 5 stars

This is an Ai generated scam web-site…

This is an Ai generated scam web-site based in China . I ordered ‘soft leather’ shoes but over 2 weeks later cheap canvas hard junk shoes arrived.
I was given 2 weeks to return them to China at my expense and told if they arrived late I would not get a return.
Do not use this company. They are also putting fake positive trust Pilot reviews on this site

4 November 2026
Unprompted review
Manchester Boutique logo

Reply from Manchester Boutique

Thank you for taking the time to share this, and we are sorry it fell short. We would really like to put it right. Please send us the details at manchester-boutique.com/pages/feedback and we will look into it straight away. We would like to clear one thing up. We are not a Chinese company. Some of our pieces are made and shipped by our production partner overseas.

Rated 1 out of 5 stars

Product not handmade as stated nothing…

Product not handmade as stated nothing like i expected and was forced to keep product for a 30%refund or pay for postage back to China very disappointing

4 November 2026
Unprompted review
Manchester Boutique logo

Reply from Manchester Boutique

Thank you for taking the time to share this, and we are sorry it fell short. We would really like to put it right. Please send us the details at manchester-boutique.com/pages/feedback and we will look into it straight away.

Rated 5 out of 5 stars

Unusual linen baskets

Unusual products - I bought the decorated linen bins. Well packed and delivered quickly.

15 October 2026
Unprompted review
Manchester Boutique logo

Reply from Manchester Boutique

Thank you, Jill. We are glad you liked the decorated linen bins and that they arrived well packed and quickly. Enjoy them.

Rated 1 out of 5 stars

Absolutely the WORST company I have…

Absolutely the WORST company I have ever had the mis-fortune of buying from. The goods I ordered arrived and was nothing like the photos they had on their website. The jumpers weren't just the wrong pattern they were not wearable. To add insult to injury I then had to argue for a refund which was considerably less than what I had paid for them. I was given the option of sending the goods back AT MY EXPENSE to China and if they arrived at their final destination only then would I receive a full refund minus the postage cost. AVOID using this business at all costs

19 September 2026
Unprompted review
Manchester Boutique logo

Reply from Manchester Boutique

Thank you for taking the time to share this, and we are sorry it fell short. We would really like to put it right. Please send us the details at manchester-boutique.com/pages/feedback and we will look into it straight away.

Rated 2 out of 5 stars

I had to wait ages between ordering my…

I had to wait ages between ordering my bag and it coming. I had actually written it off, but i kept getting Emails asking me what I thought. It arrived today, and I am very pleased with it.

4 November 2026
Unprompted review
Manchester Boutique logo

Reply from Manchester Boutique

Thank you, Anne. We are so pleased your bag arrived and that you are very happy with it, and we appreciate your patience while you waited. Enjoy it.

Rated 5 out of 5 stars

Lovely laundry basket

Lovely laundry basket, the customer service dept were very helpful, as I accidentally ordered 2 by mistake, I was refunded very promptly.
The basket is of very good quality, and has brightened up my bathroom.

2 November 2026
Unprompted review
Manchester Boutique logo

Reply from Manchester Boutique

Thank you, Kati. We are so pleased the laundry basket is good quality and has brightened up your bathroom. We are glad our team sorted your refund quickly too. Enjoy it.

Rated 1 out of 5 stars

I ordered a dress which took nearly 2…

I ordered a dress which took nearly 2 weeks to receive by delivery method. I started to worry as the website/store appeared to be a U.K based company. Only after I do the transaction the website it appears the registration is a business address thats in the NL .
When received item it was faulty and poorly machine sewn , manufacturing material is thin that its visibly see through. The dress sizing is very questionable at best for especially for a (10-12) medium dress size and a size eight.
The zipper poor cheap plastic that it’s faulty and stiff the zipper got stuck during trying to pull up. I am size eight in waist have to buy a dress a bigger size for only upper chest measurement as like a looser fit.
Absent of all normal labels on clothing, no dress size , no washing or ironing instructions or fashion branding .
The item was just stuffed into a cheap clear plastic zip bag with an outer sticker that said (M).
Company customer service is terrible and will try to offer exchange with 20% extra on website for any exchange by customer service- email it doesn’t look they use the same as company. They try to push customers into an exchange as customers have to send item to back to a warehouse in China at their own risk and cost.(Even if it’s faulty goods.)
I stated my customer rights due to the faulty zipper and not fit for purpose and unable to wear . Since all my emails have went to them ghosting with no response . I tried again by their on website customer support and by emails.
I don’t advise anyone buying from online shopping store. Save yourself the hassle and waste of money. I will never online it’s a well known and respected retailers . I only give one star as couldn't give any lower.

2 November 2026
Unprompted review
Manchester Boutique logo

Reply from Manchester Boutique

Thank you for taking the time to share this, and we are sorry it fell short. We would really like to put it right. Please send us the details at manchester-boutique.com/pages/feedback and we will look into it straight away.

Rated 5 out of 5 stars

You answered my query and my purchase…

You answered my query and my purchase arrived safely and really made my day it is so cheerful and made us all smile

2 November 2026
Unprompted review
Manchester Boutique logo

Reply from Manchester Boutique

Thank you, Mrs Vivian. We are so happy we could answer your query and that your purchase arrived safely and made you all smile. Enjoy it.

Rated 1 out of 5 stars

Total rip-off

Total rip-off. Waited more than 2 weeks for the bag to arrive (from China, not Manchester). Nothing at all like the advertised product. Absolute rubbish, and you must pay £25 if you want to return the item as it must be sent all the way back to China.
Do not buy and read the returns policy first.

30 October 2026
Unprompted review
Manchester Boutique logo

Reply from Manchester Boutique

Thank you for taking the time to share this, and we are sorry it fell short. We would really like to put it right. Please send us the details at manchester-boutique.com/pages/feedback and we will look into it straight away.

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