The first bra I ordered was completely the wrong size. I eventually got a replacement but had to pay ten pound for the replacement. I was told to keep the original bra, even though I have no use for... See more
Company replied
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Review summary
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Reviews shaping this summary
This company calls itself Magic Bra Uk but it is definitely not based in the Uk! After waiting weeks I finally received the bra I’d ordered but it didn’t suit. I acted as instructed, and contacted t... See more
Company replied
Bought strapless bra in july 26, ill fitting, requested refund as per website instructions, after lots of dubious email exchanges trying to offer replacement items or pay £10.99 admin fee + postage... See more
Company replied
DO NOT ORDER FROM THIS COMPANY !! received order was poor quality an sizing an constant contact to return for full refund an they just keep putting you off offering 50% refund,an say you have to pay f... See more
Company replied
2.5
Poor
770 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
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Breast cancer survivors deserve magic too!!!
I have a single mastectomy and needed a strapless bra. I just wanted to feel like my old self and wear a bra that was comfortable and supportive enough to hold a prosthesis.
I have tried other strapless bras but my prosthesis fell out or traveled around my back or to my right.
This bra held everything in place, remained comfortable all day and thanks to the mesh on the back kept me cool which is essential whilst taking tamoxifen.
Great product, but would be even better with a pocket for the prosthesis. Magic bra should create a bra specifically for women after breast cancer. They would fly off your shelves since a lot of products currently available are severely over priced or not fit for purpose.
Breast cancer survivors deserve magic bras too!!!!
3 August 2026
Unprompted review
Responded very quickly
26 August 2026
Unprompted review
Reply from mbuk
Hello,
Thank you for your feedback!
We’re glad to hear that you received a quick response from our team. We really appreciate you taking the time to share your experience!
Really good company
I ordered 2 bras for myself unfortunately they were too small. I messaged shey and she was so. Helpful and offered me a really good alternative. No pressure just really helpful. I am now waiting for my new bras to arrive
Which I am sure will be really comfortable.
I would definitely recommend this company.
29 August 2026
Unprompted review
Reply from mbuk
Hello Glenys,
Thank you so much for your lovely review!
We’re glad to hear that Shey was able to assist you and find a suitable alternative without any pressure. We really appreciate your patience while you wait for your new bras and hope you’ll love the fit and comfort.
Thank you for recommending us!
Brilliant service
So on the ball and answered my questions quickly and honestly. Brilliant service
1 September 2026
Unprompted review
Reply from mbuk
Hello Lisa,
Thank you for your kind words!
We’re really glad to hear that you had a positive experience with our team and that your questions were answered quickly and clearly.
We truly appreciate your support!
Excellent company magibra co uk I…
Excellent company magibra co uk I ordered wrong size and got in touch with then via text few hours later on they said they would down the size to what I wanted excellent very efficient sorting my query out would highly recommend them thankyou very much magibra
31 August 2026
Unprompted review
Reply from mbuk
Hello Susan,
Thank you so much for your lovely review!
We’re glad to hear that our team was able to help with the size change quickly and efficiently.
It’s also wonderful to know we could make the process easy for you, and we really appreciate your recommendation.
Thank you for choosing MagicBra!
Good communication
Good communication , very fair with the exchanges and when I needed to return items it was very straight forward .
24 August 2026
Unprompted review
Reply from mbuk
Hi Lisa,
Thank you for your kind feedback!
We’re happy to know that you found our communication clear and the exchange and return process straightforward.
It’s also great to know our team was able to make the whole experience easy for you!
New style a success
Delivery was advised and in timely manner. Very pleased with the product, the fit and the new style I have tried.
17 August 2026
Unprompted review
Reply from mbuk
Hi Sue,
Thank you for the 5-star review!
We’re pleased to hear that your order arrived within the expected timeframe and that you’re happy with the product, fit, and new style you chose.
This is the first time I have ordered…
This is the first time I have ordered and Shey has been so kind and helpful. I do struggle with things now and would like to thank Shey again.
24 August 2026
Unprompted review
Reply from mbuk
Hello Maria,
Thank you so much for your lovely review!
We’re really glad to hear that Shey was kind and helpful throughout your first order. We’ll definitely pass your kind words along to her.
It means a lot to know that she was able to make things a little easier for you. We’re so happy to have you as a customer!
Avoid avoid avoid. Absolute scam
Avoid avoid avoid. Ordered 2 bras and 2 pairs of shaper shorts without checking reviews, my mistake. The delivery time is long but that is as expected. What held it up further were the endless emails asking for my measurements and trying to correct the size I'd ordered. 'Geri' their 'helpful' assistant is a bot. A persistent bot. Eventually I just requested they send me what I had ordered because I knew what would fit me. Mistake no. 2, I should have just flushed the money down the loo because they sent me their recommend size not my order... which predictably didn't fit. Cue an endless stream of communication from their bots taking no responsibility for this, asking me to return them for a smaller size but guess what?! They couldn't/wouldn't confirm that I wouldn't also have to pay for return postage for THEIR MISTAKE! Have you seen what they charge for postage?? So triple postage and what would go into months' wait for what were, at the end of the day cheap temu-quality products. At extortionate prices. Even if I returned them I'd be on the hook for postage.
I told them to forget it, I'll bin them and swallow the cost as a lesson learned, ALWAYS CHECK THE REVIEWS PEOPLE, don't do a me 🤦♀️
Aaaand they're still bombarding me with messages, even after a firmly worded 'stop contacting me' request.
An absolute scam. I don't believe their 'mistake' was accidental. They just want your money and will send you utter tat and try to get additional postage out of you.
In response to the inevitable response from magic bra saying how sorry you are that your service didn't meet my expectations blah blah, no you're not. If you were you'd rectify your mistake at your cost. Keep your trash, stop contacting me and let's hope you go bust soon so that you stop scamming people.
4 August 2026
Unprompted review
Reply from mbuk
Hello,
We’re genuinely sorry to hear about your experience and understand how disappointing it must have been to receive items that did not match what you ordered. We also apologize for the repeated communications and for the concerns you experienced regarding the return process.
We’d like the opportunity to review your order and the communication with our support team to better understand what happened. Please contact us at support@magicbra.co.uk with your order details and reference this review. We’ll ask our team to look into the matter and assist you directly.
Thank you for taking the time to share your feedback. We take your concerns seriously and hope we can address this properly.
Very deceptive website.
Very deceptive website.
I would not have ordered from them if I'd known the bras would take this long to arrive.
And, for the price... you've got to be kidding.
19 August 2026
Unprompted review
Reply from mbuk
Hello,
We’re sorry to hear that your experience did not meet your expectations. We understand your disappointment regarding the delivery time and the value you felt you received for your purchase.
We take feedback like this seriously and would appreciate the opportunity to review your order and address your concerns.
Please reach out to us at support@magicbra.co.uk with your order details and reference this review so our team can assist you further.
Thank you for sharing your feedback with us.
Such great customer service
Such great customer service, I was supported in finding an alternative item that suited better rather than just return and refund. If only all brands had this simple, effective, courteous mindset. Highly recommend!
17 August 2026
Unprompted review
Reply from mbuk
Hi Rhen,
Thank you for the 5-star review!
We’re happy to hear that our team was able to help you find an alternative that suited you better. We truly believe that great customer service is about listening to our customers and finding the best solution for them.
Your kind words mean a lot to our team, and we’re so grateful for your recommendation and support!
MAGIC BRA - is not Magic - DO NOT BUY
Ordered a strapless bra from Magicbra - claims to be English - I don’t think they are… after a long wait it arrived. Nothing structured, no support, just a piece of elastic really… didn’t do the job it claimed and in my opinion - not fit for purpose. E-mailed for a return - well that was the start… back and forth, multiple times… terrible customer service, wanted to charge me £10.99 to return it… not on your life…I contacted citizens advice, they forwarded details and how this company could not charge a ‘rehandling fee’… as soon as i did that, low and behold - they said I could keep it & get a full refund (-3.95 original postage) - hasten to add -
It’s gone in the charity bag…DO NOT USE THIS COMPANY … they did everything they could not to refund a useless item.
2 August 2026
Unprompted review
Reply from mbuk
Hello Elaine,
We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused throughout the return and refund process. We understand how disappointing it is when a product doesn’t meet your expectations, particularly after waiting for your order to arrive.
We also apologize for the back-and-forth communication and any confusion regarding the return process. We take your feedback regarding both the product and customer service seriously, and we’ll be reviewing your comments with our team to help improve our processes.
If there is anything further we can assist you with, please don’t hesitate to contact us at support@magicbra.co.uk.
We appreciate you taking the time to share your feedback.
I ordered a brs from this Company…
I ordered a brs from this Company .arrived three weeks late.was really looking forward to a comfortable top as usually buy Genie Crop Tops .paid £31.50 for a top designed for someone flat chested (no cups at all) no communication from them when i tried to send an e-mail .i wish i had never seen these adverts as i am extremely unhappy with this Company whos products come from China not the U.K
as the name implies .please avoid as people will waste their hard earned money on rubbish .no refund offered as no communication with this scam product
15 August 2026
Unprompted review
Reply from mbuk
Hello Janet,
We’re very sorry to hear about your experience and completely understand where you are coming from. We sincerely apologize for the delay, the product not meeting your expectations, and especially for the difficulty you experienced when trying to reach us.
We’d really appreciate the opportunity to look into this and make things right, including addressing your refund request. Please reach out to our support team at support@magicbra.co.uk with your order details, and we’ll be happy to assist you directly.
Thank you for bringing this to our attention. We value your feedback and hope we can resolve this matter for you.
Magic Support Bra
I've been searching for a new bra for some time, and now I've found them.
14 August 2026
Unprompted review
Reply from mbuk
Hi there,
Thank you so much for your wonderful review!
We’re thrilled to hear that you’ve finally found a bra you love. It means so much to us to know that you’re happy with your purchase.
We truly appreciate your support and hope you continue to love your new bra!
difficult company to deal with
Bought strapless bra in july 26, ill fitting, requested refund as per website instructions, after lots of dubious email exchanges trying to offer replacement items or pay £10.99 admin fee + postage cost overseas on £37.99 item making return unviable , eventually they have agreed a refund after I raised dispute with credit card company and threatened reporting to British trading standards, so am giving 2 stars instead of 1, not sure if the main problem is the faulty product or just that purchasing from overseas retailer is more difficult.
20 July 2026
Unprompted review
Reply from mbuk
Hello,
We’re very sorry to hear about your experience and understand your disappointment regarding the fit of the bra, as well as the difficulties you encountered when trying to arrange your refund. This is certainly not the experience we want our customers to have.
We appreciate you taking the time to share this feedback. We’d like the opportunity to review what happened and make sure everything has been properly addressed, particularly regarding the return and refund process. Please reach out to our support team at support@magicbra.co.uk with your order details and a reference to this review so we can look into this for you.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused.
Reply from mbuk
Hi Lesley,
Thank you so much for your kind words!
We’re thrilled to hear that you’re happy with the product and that you found the perfect fit. We truly appreciate your support!
The bras are exactly what they say they are
The bras are exactly what they say. Great for, shape and really comfortable
3 August 2026
Unprompted review
Reply from mbuk
Hello Laura,
Thank you so much for your wonderful review! We’re delighted to hear that you’re happy with the fit, shape, and comfort of your bras.
We truly appreciate your support!
DO NOT ORDER FROM THIS COMPANY !
DO NOT ORDER FROM THIS COMPANY !! received order was poor quality an sizing an constant contact to return for full refund an they just keep putting you off offering 50% refund,an say you have to pay for return which would be expensive !! AVOID AVOID !!
15 July 2026
Unprompted review
Reply from mbuk
Hello Julie,
We’re sorry to hear that the product did not meet your expectations and that you’ve had a difficult experience with the return process. We understand how important it is for customers to feel confident in the products they purchase and in the support they receive.
We’d like to look into your experience directly. Please reach out to our customer support team with your order details so we can review the situation and do our best to assist you with your return.
Do not buy from this company
Do not buy from this company. I bought 3 bras, sized according to their size charts. None of them fit correctly. Now I'm trying to return them and they will not honor their own return policy. Instead, they've offered to "let me keep" the bras in exchange for a 50% refund. It takes days for them to communicate back, which I believe is a stall. I'm going to process a charge back if I don't hear anything soon.
8 August 2026
Unprompted review
Reply from mbuk
Hi Christine,
We’re sorry the bras did not work out for you and that your experience with the return process has been disappointing. We understand how important it is to have confidence in both the product and the support you receive afterward.
We’d like the opportunity to take another look at your situation. Please contact our customer support team with your order information, and we’ll do our best to assist you with the next steps.
We appreciate you sharing your concerns with us.
BANDITS!
BANDITS!!
Order received no problem. Tried it, fit not as described, quality substandard and stitching faulty under the arm
Followed the process to return for a refund. All kinds of nonsense excuses given by 'Cae'
Don't provide refund labels,
Won't refund if it gets lost in transit (I will send recorded delivery not pidgeon post)
Latest one is "keep it and we will refund 50%"
No...I advised you within the time frame that it is no good, therefore I am legally entitled to a full refund
Citizens advice told me there have been multiple complaints about this company so it is likely to be referred to trading standards
Anyone else experienced the same issue with this company withholding your money, illegally should report them too
People work hard for their money, you are stealing from your customers
6 July 2026
Unprompted review
Reply from mbuk
Hi there,
We’re sorry to hear about your experience and understand your disappointment with the fit, quality, and return process. We take feedback like this seriously and want to ensure every customer has a fair and straightforward experience.
We’d appreciate the opportunity to review again your concern and assist you further. Please reach out to our customer support team with your order details so we can look into this and do our best to help resolve this for you.
Thank you for bringing your concerns to our attention.
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