The Monex software is excellent. We pay various firms in multiple currencies and the fact that you separate them out that way, is perfect and keeps errors at bay. Plus the customer service is except... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Working with Monex is a sincere pleasure. Peter Stoutjesdijk and Bryan Cohen are outstanding. They not only know their business but also offer excellent market advice to help me make good decisions. I... See more
Company replied
I have been doing business with y'all for many years. I feel comfortable in y'all being fair to me. Your employe, Peter Stoutjesdijk is very nice and he represents y'all in a fabulous way. I thank... See more
Company replied
Working with Monex is very easy and everyone is super nice. My account executive is always on top of all trades and very helpful when help is needed. Service is top drawer...
Company replied
Company details
- Non-bank financial service
- Currency exchange service
- Financial Institution
- Foreign Trade Consultant
- Money transfer service
- Payment service
Written by the company
Monex USA, an industry-leading foreign exchange, risk management, and international payment solutions provider, is part of the Monex Group—a global financial leader founded in 1985 with an annual FX turnover of over $303 billion. The Monex Group serves 70,000+ clients globally, operating in major financial hubs across North America, Latin America, Europe, and Asia. With over 2,800 professionals, Monex Group continues to innovate and excel in global financial services.
Contact info
1101 K Street NW, Suite 600, 20005, Washington, United States
- 800-834-2497
- hello@monexusa.com
- monexusa.com
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best easy to use
7 November 2025
Unprompted review
islamic qustation
1 September 2026
Unprompted review
good and very first lserva
6 September 2026
Unprompted review
because its good
3 September 2026
Reply from Monex USA
Thank you for the feedback! We’re glad to hear you’re happy with Monex and appreciate your support. We truly value your trust!
Reply from Monex USA
Thank you for your feedback! We’re delighted to hear that you’ve experienced fast responses and great customer service. Providing timely, reliable support is always our goal. We truly appreciate your trust in Monex!
Reply from Monex USA
Thank you for your feedback! We’re delighted to hear that you’ve experienced quick and responsive service from our team. Providing timely support and efficient processing is always our goal. We truly appreciate your trust in Monex!
Reply from Monex USA
Thank you for your feedback! We’re delighted to hear that you find the Monex platform easy to use. Providing a simple and seamless experience is always our goal. We truly appreciate your trust in Monex!
I’ve been using Monex Global for my…
I’ve been using Monex Global for my international transactions for a while now. Before I initially signed up, I spent a lot of time reading reviews to see what other businesses were saying. Now that I’ve used it firsthand, I can completely validate the online consensus. Here is a breakdown of what people frequently mention—and what I’ve personally experienced—regarding their service, user experience, and staff.
31 August 2026
Unprompted review
Reply from Monex USA
Thank you for taking the time to share such a thoughtful and detailed review! We’re delighted to hear that your firsthand experience with Monex has lived up to the positive feedback you found during your research. We truly appreciate your trust and are grateful to have earned your continued business. Thank you for choosing Monex!
Really professional and provide the…
Really professional and provide the advice and support on time.
31 August 2026
Reply from Monex USA
Thank you for your feedback! We’re delighted to hear that you’ve found our team professional and that the advice and support you received were timely and helpful. Providing reliable, responsive service is always our goal. We truly appreciate your trust in Monex!
Reply from Monex USA
Thank you for your kind feedback! We’re delighted to hear that you’ve had such a positive experience with our team and that you find our service easy and efficient. We truly appreciate your trust in Monex!
Monex is the best!
Working with Monex is very easy and everyone is super nice. My account executive is always on top of all trades and very helpful when help is needed. Service is top drawer...
25 August 2026
Reply from Monex USA
Thank you for your wonderful feedback! We’re delighted to hear that you find working with Monex easy and that our team consistently provides friendly, attentive, and helpful service. Staying on top of every trade and being there when our clients need assistance is exactly what we strive for. We truly appreciate your trust in Monex and your continued partnership!
Reply from Monex USA
Thank you for your wonderful feedback! We’re delighted to hear that you’ve experienced fast, knowledgeable, comprehensive, and friendly service. Providing reliable support and making every interaction as smooth as possible is our goal. We truly appreciate your trust in Monex!
thank you for an excellent job Peter
24 August 2026
Reply from Monex USA
Thank you for your kind words! We truly appreciate your trust in Monex!
Fast and friendly!
20 August 2026
Reply from Monex USA
Thank you for your feedback! We’re delighted to hear that you’ve experienced fast and friendly service from Monex. Providing a seamless and welcoming experience is always our goal. We truly appreciate your trust and support!
Monex is outstanding!
The Monex software is excellent. We pay various firms in multiple currencies and the fact that you separate them out that way, is perfect and keeps errors at bay. Plus the customer service is exceptional as many times the beneficiary setup is performed by staff at Monex for us which is super and appreciated. Cannot say enough good things about this company. Thank you!
19 August 2026
Reply from Monex USA
Thank you for your incredible feedback! We’re delighted to hear that our platform makes managing payments across multiple currencies easier and helps keep errors to a minimum. We’re also glad our team has been able to assist with beneficiary setup and provide the exceptional service you expect. We truly appreciate your trust in Monex and your kind words—they mean a great deal to us!
Took care of everything in 2 minutes.
19 August 2026
Reply from Monex USA
Thank you for your feedback! We’re delighted to hear that our team was able to take care of everything quickly and efficiently. Providing fast, hassle-free service is always our goal. We truly appreciate your trust in Monex!
Monex makes moving money easy!
Very easy to log into the site, simple to prepare and approve the wires.
And the FX rates are better than our previous service provider (we checked several times!)
18 August 2026
Reply from Monex USA
Thank you for your wonderful feedback! We’re delighted to hear that you find our platform easy to access and that preparing and approving wires is simple and efficient. It’s also great to know that you’ve found our FX rates more competitive than your previous provider. We truly appreciate your trust in Monex!
EFFICIENCY IN SOLVING PROBLEMS AND…
EFFICIENCY IN SOLVING PROBLEMS AND QUESTIONS, Delaney|Davis is very efficient and understand different situations and always help until the problem is solve.
18 August 2026
Reply from Monex USA
Thank you for your kind feedback! We’re delighted to hear that our team has been efficient in addressing your questions and resolving issues, while taking the time to understand your specific needs. Providing responsive, knowledgeable support from start to finish is something we take great pride in. We truly appreciate your trust in Monex!
Reply from Monex USA
Thank you for your honest feedback! We’re glad to hear that you found the process easy and straightforward. We also appreciate your comments regarding our rates, as we’re always looking for ways to provide competitive value while maintaining the level of service our clients expect. Thank you for choosing Monex!
Reply from Monex USA
Thank you for your feedback! We’re delighted to hear that you find our website easy to use. Providing a simple and seamless experience is always our goal. We truly appreciate your trust in Monex!
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