Jr was extremely helpful throughout the entire process and made sure everything was settled quickly and professionally. He stayed responsive, answered all of my questions, and guided me every step of... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kara Redford has been an absolute pleasure to work with. Her attention to detail, consistently quick response times, and steadfast ability to manage complex projects are downright admirable. She's an... See more
Company replied
Great experience with Zen Payments! I am so happy to get my merchant account approved! A huge thank you to Kara Redford for her amazing support throughout this process. She was incredibly helpful, gu... See more
Company replied
Just signed up with Zen Payments for my electric bike store and the experience has been really solid so far. Got approved in less than a week, which was way faster than I expected for a high-risk merc... See more
Company replied
Company details
Written by the company
Are you searching for credit card processing solutions? Zen Payments is here to help. Zen Payments specializes in high risk credit card processing and has been a top merchant account provider for over 15 years. We provide a comprehensive range of merchant services for businesses across all industries, with extensive experience in processing high risk volume nationwide. Entrust us with your high risk merchant services and leverage our vast network of 15+ direct bank and processor relationships to find the ideal long-term home for your merchant account. Contact us today!
Partner With the Best
Written by the company
- Get your custom merchant account today.
- Zen Payments has extensive experience in working with and boarding merchants in low and high risk industries. We believe in equal opportunities for all businesses to thrive in the marketplace. That's why we have some of the highest approval rates in the industry, with a 98% approval rate for account services, including merchants with credit scores as low as 500.
We're Here to Help!
Contact Us for Assistance
Our customer service is always a priority, and we aim to resolve any issues or inquiries you might have.
Our support team is available to speak over the phone Monday through Friday 9:00AM to 5:00PM MST. If we are unavailable, we will get back to you as soon as possible. If you cannot reach us by phone, please send us an email or fill out our contact form. We look forward to speaking with you!
Contact info
4778 N 300 W, 84604, Provo, United States
- (877) 511-3402
- sales@zenpayments.com
- zenpayments.com
Payment Processing Made Easy
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from Zen Payments
Thank you for the kind words, Shahid. We’re glad you had a great experience and truly appreciate you taking the time to share your feedback.
Reply from Zen Payments
Thank you, Rad! We’re glad the issue was resolved quickly and that you had such a smooth experience.
For a change a human helped
For a change a human helped. Not only helped but went out of way and kept following till the issue was resolved.
21 July 2026
Reply from Zen Payments
Nobeel, thanks so much for your thoughtful feedback. It means a lot to hear you had a real, hands-on experience with us, and that our team stuck with you until everything was sorted out. If you ever need anything else, reach out. We’re always here to help.
Reply from Zen Payments
Thank you for the kind feedback. We’re glad you had a positive experience and appreciated the good hospitality.
Great Service
22 July 2026
Reply from Zen Payments
Muhammad, thank you for the great feedback. We’re glad you had a positive experience and appreciate you taking the time to share it.
Carsen was great to work with
Carsen was great to work with, he took his time to answer all of my questions and walked me through how Zen, Maverick and Auth.Net worked together. He also took the time to reassure me that this company will support me and my company as needed.
22 July 2026
Reply from Zen Payments
Trenton, thank you for your thoughtful feedback. We appreciate that Carsen addressed your questions, explained how Zen, Maverick, and Auth.Net work together, and reassured you of our ongoing support. Please let us know if you need further assistance.
Junior was great
22 July 2026
Reply from Zen Payments
Thank you for the kind feedback, Michael. We’re glad Junior made a great impression and appreciate you taking the time to share your experience.
Reply from Zen Payments
Thank you for the kind words, Dynasty! We’re glad Gabriel did a great job, and we truly appreciate you taking the time to share your experience.
Reply from Zen Payments
Viktoriia, thank you for the great feedback! We’re glad you had a positive experience, and we appreciate you recognizing Kara for her excellent service.
Carsen helped me out and provided…
Carsen helped me out and provided amazing care throughout the entire onboarding process. He was friendly, knowledgeable, and made everything easy. I really appreciate the excellent service!
21 July 2026
Reply from Zen Payments
Wes, thank you for the wonderful feedback. We’re glad Carsen provided amazing care throughout the onboarding process and made everything easy with his friendly, knowledgeable support. We truly appreciate you recognizing the excellent service.
He took his time and waited and even…
He took his time and waited and even sent email until my password lock come off very patient
21 July 2026
Reply from Zen Payments
Thank you for your kind feedback, Jahmel. We’re glad he was patient and took the time to keep helping until your password issue was resolved.
Reply from Zen Payments
We appreciate your review, Michelle. It’s great to hear our team was able to help quickly and efficiently.
Excellent service
Excellent service! The team was very professional, responsive, and helpful throughout the entire application and approval process. They answered all my questions promptly and made the setup easy. I appreciate their support and look forward to a long business relationship. Highly recommended!
20 July 2026
Reply from Zen Payments
Thank you, Jesus, for the excellent feedback! We’re glad the team was professional, responsive, and helpful throughout the application and approval process, and that they made the setup easy while promptly answering all your questions. We truly appreciate your support and your recommendation, and we look forward to serving you for years to come.
Junior was very good
21 July 2026
Reply from Zen Payments
We’re grateful for your kind words, Haroon. Junior will appreciate hearing this.
I was nervous about setting this up
I was nervous about setting this up, but they made it really easy.
20 July 2026
Reply from Zen Payments
Thank you, David. We’re pleased we could help make the process straightforward and comfortable for you. We're always here to help.
Gabriel, you're a Star! Excellent Customer Service
I have been in touch with Customer Support at Zen payments for a few days now. Today I spoke with Gabriel for the first time and he absolutely understood what I wanted within a few minutes and quickly resolved my pending issue. I want the management team at Zen payments to know that "Gabriel is a real asset for your organization". Give him a raise : )
20 July 2026
Reply from Zen Payments
We sincerely appreciate your kind words. It’s wonderful to hear that Gabriel provided the clear, attentive support you needed and was able to get your pending issue resolved so quickly. We’ll be sure to pass along your praise to him and the management team. We agree, Gabriel is an asset.
Kara was an excellent help throughout…
Kara was an excellent help throughout the entire process. She made everything simple, seamless, and easy to understand.
She was professional, patient, and incredibly helpful every step of the way.
I truly appreciate her outstanding customer service and would highly recommend working with her.
17 July 2026
Reply from Zen Payments
Thank you for the wonderful feedback, Myron! We're glad Kara was an excellent help throughout the entire process, making everything simple, seamless, and easy to understand while staying professional and patient. We truly appreciate your recommendation and are happy her outstanding customer service made such a positive impact.
Reply from Zen Payments
We appreciate your review, Stas. It's wonderful to hear our point of sale met your expectations.
Helpful customer service and timely…
Helpful customer service and timely review and approval process.
16 July 2026
Reply from Zen Payments
Kerine, thank you for your kind feedback. We’re glad our customer service was helpful and that the review and approval process was timely for you.
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