Lyons Electrical Reviews 

56
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, professional, and thoroughly knowledgeable during the entire installation process. People really appreciate the efficient service, noting that engineers arrive promptly on schedule and leave the workspace spotless. Some reviewers were happy with the clear communication and detailed explanations provided regarding the new equipment setup and operation. Consumers also praised the seamless booking process, great scheduling flexibility, and how exceptionally helpful the support team was throughout. Reviewers noted that everything was completed smoothly without any unexpected hiccups or issues from beginning to end.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professional, reliable, and... See more

Staff

Clients share positive opinions on staff, consistently praising engineers and office team members for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jake and Jordan from Lyons Electrical came and fitted an Ohme car charger for us last week and we were really impressed by their professionalism, friendly approach and great communications. Jake expl... See more

Rated 5 out of 5 stars

Lyons came to install my EV charger today. Jake called ahead to let me know that he was on his way. When he arrived, he went through the installation to check that I was happy with what he was going... See more

Rated 5 out of 5 stars

Very impressed with Ryan and Jamie from Lyons who came to replace our broken EV charger this pm. They were very friendly, polite and professional throughout. They quickly identified and explained what... See more

Rated 5 out of 5 stars

I was contacted initially by sync ev to replace an ev charger that was outdated and needed to be replaced. The work was subcontracted out to Lyons electrical. I was contacted by phone and spoke to a l... See more


Company details

  1. Contractor
  2. Civil Engineering
  3. Civil engineering company
  4. Design engineer
  5. Electrical engineer
  6. Nuclear Engineer

Written by the company

Welcome to Lyons Electrical, a specialist supplier of electrical contracting, EV installation and maintenance services to the industrial, commercial and domestic market. Established in 1978 with a continuity of business over 41 years in Rochester, Kent, Lyons Electrical has built an enviable reputation for quality electrical installations and maintenance services. With the capability to take on almost any client requirement, from lighting city centre bridges and cathedrals to designing and installing entire multi megawatt power supply systems; we specialize in the most challenging and varied projects in our field.


Contact info

4.8

Excellent

TrustScore 5 out of 5

56 reviews

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4.8

All reviews

(56)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, Electrician arrived on time, was very polite, informative, did a suberb job and left the route taken to install charger on outside wall better than when he arrived. Overall would thoroughly recommend

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Good company

Good company, reliable and trustworthy and great communication. They come and did exactly what they said they would in relation to upgrading our EV charger for free.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

EV Upgrade

I recently had my home EV charger upgraded, with the work being carried out by Lyons Electrical in Strood, Kent.
From start to finish, the service was excellent. Communication prior to the installation was extremely good, with a phone call following up on my email to confirm all the details.
On the day, everything went very smoothly. Ryan, the electrician, was extremely helpful, explaining clearly what was going to happen and answering any questions I had. He was also very polite, professional and courteous throughout the installation.

Ryan also took the time to help me set up and understand the new Sync Energy app, which was greatly appreciated.

Overall, a fantastic service from Lyons Electrical. Professional, reliable and friendly from start to finish. I would have no hesitation in recommending them.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Honestly couldn't be more happier with…

Honestly couldn't be more happier with the service.
I had an electric pod installed and the engineer was so professional.
It was a bit of a difficult job and he had so much patience and nothing was too much trouble and even though it took a little longer it was finished to a high standard no corner were cut.
He was polite and felt very comfortable having him in my home.
Everything was completed and tidied up well, he even stayed till the charger was connected to make sure it was working ok and explained how to set it up.
I emailed in to express how happy I was and got an email back from the director!
All in all a 10 out of 10 experience with this company.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

I purchased my ev charger having spoken to Richard. He took the time to talk me through my options and never once made me feel uncomfortable about asking questions. There was no hard sell. After speaking to him at length I made my decision and my ev charger was installed and was done so without any real fuss. I was delighted.
Sadly, just under 2 years later the ev charger that I purchased developed a fault. I rang and spoke to Richard who advised me in the first instance to speak to the manufacturer. After a frustrating chat online with the manufacturer, I wasn’t getting anywhere and so I went back to Richard. I explained my issue and within an hour the problem was resolved. He had organised for the charger to be replaced and within a week, (the delay only due to my work commitments), my replacement charger is up and working. Now that sort of customer service cannot be beaten. I knew I’d chosen the right company from the outset but this experience has only gone on to prove me right. Thank you so much Richard and team, you are brilliant.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service including communication arranging the appointment, reconfirming the address the day prior to the appointment and the team who carried out the work were very professional and knowledgeable and provided clear explanation.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Lyons excellence

Following contact the replacement was carried out on time and by friendly and knowledgeable staff. The new device was then explained to me and it worked. Excellent.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

I was contacted initially by sync ev to…

I was contacted initially by sync ev to replace an ev charger that was outdated and needed to be replaced. The work was subcontracted out to Lyons electrical. I was contacted by phone and spoke to a lovely lady to arrange an appointment for the works that was convenient to me. On the day, 2 electricians checked my previous installation to ensure it met current regs. They then replaced the charger efficiently and leaving no mess. Both lads were pleasant.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Charger installation

They turned up on time, they explained to me the cost involved before they started any work, they were both very professional and I would highly recommend 

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed!

Very impressed with Ryan and Jamie from Lyons who came to replace our broken EV charger this pm. They were very friendly, polite and professional throughout. They quickly identified and explained what the problem was, replaced our unit and improved it's positioning which we didn't realise had been problematic. They also ensured that I was successfully set up on the home charging App on my phone before they left. Very happy with their service-thank you!

23 April 2026
Unprompted review

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