Lidl Belgium Reviews 

Wervik staff are not friendly and most of the time yo pay more in the case because of the different prices from what you see.

Geluwe stor the staff are not friendly and must of the time the price in the case is different than what you see they have no respect for any body.

I was shocked at the extreme rude attitude of a member of staff today in my local Lidl. I reported it to a so called manager who was equally rude and aggressive I was shocked at his attitude to a customer. Customer service totally zero

Today. After leaving my expensive gloves behind 2 days ago, I asked a member of the floor staff if they had been handed in. She directly told me, " I would know. We don't have them".
I continued further with my shopping and then on payment, the attendant informed me that cardless payments had never existed in their store.
I was astounded as this is a common method of payment by me.
I had to use my Revolut card so I will incur extra charges.

Extremely rude cashier, she was having an argument with another cashier whilst scanning my things. She charged me three times for one item becuase she was so distracted. Pretended then that she didn't understand me, then told me I was disresectful. I asked her name. She refused to give it. I asked for the manager, she also refused to give her name. Ignorant and extremely rude people. Sterrebeek shop.

Awful experience with the online webshop. I ordered all the Christmas gifts for my nephew (2 year old). They told me to wait 2 weeks. After 2 weeks i contacted them and said that the parcel was lost during the transit (how is that possible from Brussels to Brussels???)

Checking bpost tracking, it seems that bpost never received the parcel from lidl, so lidl blatantly lied to me. They said they will refund me but in the meantime this lack of attention will affect only my nephew. Horrible customer service!

Ordered item from webshop on Black Friday deal 26 November
When I ask where is my order, I received information ''your package was lost''.
I told customer service it happens could you please send me another one.
They just created return/creditnote without my approval or communication. Never experienced this kind of procedure in my life. They just take decision without asking customer or what customer wants.

Very slow response, waiting since more than 1 month and still no solution has been given.

Found a piece of plastic in my Tuna Salad from Lidl. After 2 weeks of emailing them with information such as the barcode details, sell by date, photographs, etc.

They didn't provide any feedback on how it happened or what they would do to improve quality.

I bought 2 dumbells at the same time and I only received one. Not what you can ecpect.

I bought a chainsaw from the Lidl online shop some time back. Seemed to work fine, until after having used it twice it stopped working. It then took 2 months and a lot of work from my side to get it fixed (emptying oil; emptying gas, packaging in box, sending it off, etc.). It came back eventually with a whole new body fit to is, as they did apparently not know how to fix it themselves. I again used it twice--any it broke again, with the exact same problem. I spend considerably more time exchanging emails with their customer service (which is not exactly the most reactive) than actually using the tool. You would be well advised to stay away from all their tools!

I have bought an electric bicycle and it stopped working after a year. I have been trying to reach out to customer service for more than a month now and the only response I get is: We are processing your request and looking for a solution.

The bicycle isn't going to repair itself...

Thieves! Returned a product more than a month ago. They confirmed immediately that they received the product. However, they still didn’t reimburse me. Sent 2-3 mails already, nobody cares to respond. Was certainly my last order. Since a few months it is also not possible anymore to pay with PayPal, hence not sure how to get back the money that they owe me.

The Lidl online shop has very poor performance. The orders are not sent and they do not have a proper response. We have to constantly travel between Post and Lidl. Finally, we realize that the order has not been sent at all.

Fake products i bought frypain 3 years warranty product mentioned induction. But in reality its not working on induction. I asked manager i have transaction details you should check in your database. replied we cant do anything without reciept. They should have details in their database of invoices. Worst customer experience

Good , but the prices is much higher than before, I can't purchase more pieces, unlike before I used to take more than 10 pieces but now u can as the prices is raised up

service de livraison horrible nous avons perdus 8 jours a attendre pour enfin recevoir une annulation

Bought some under-bed storage boxes which had overall very positive feedback from customers, only to find one of them broken on arrival. It was clearly made of such flimsy plastic that even if it hadn't been broken in transit, it would have disintegrated within a few days or weeks of use. So I returned the boxes for a refund. However, I cannot leave a review. The negative reviews all seemed to be from people who had received their product broken, but had decided, for some reason, to keep it anyway. In other words Lidl is deliberately preventing people who have returned defective products from posting reviews. Therefore the average customer star ratings of the products are false.

Lidl Belgium

I ordered a bathroom wardrobe from the Lidl Belgium webshop. Upon arrival, the box that was sent in the mail was completely torn apart, and all the wooden planks inside were damaged. Upon contacting Lidl for making use of their return policy, none of their links to the website were working. "Request return form, click here" --> Error 500 bad Gateway... "Need help with your return?" --> Error page not found. When contacting Lidl customer service and explaining all of the above, instead of just sending me a return form, I had to send all kinds of proof of the damage and go looking for a new box to return the wardrobe. All this for a simple return of a broken product that is their responsibility...

This should be a standard procedure, clear and easy to conduct. I have a feeling Lidl Belgium makes it a complete hassle for the customer so that in the end people will just give up on the returning procedure.

I am never ordering something from Lidl again.

I am talking about Lidl in Belgium only.

1. Everything i ever bought, it became useless after a month.
2. Refilling stock during opening hours ??? i have never seen that before in my entire life. Most of the times i have to slalom between refilling carts.