Libristo Poland Reviews 

221
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the extensive selection of books, including titles hard to find elsewhere and options in various languages. People consistently receive their orders well-packaged and in perfect condition, reflecting careful handling. Many appreciate the smooth ordering process, timely deliveries, and proactive communication regarding order status and potential delays. However, some customers noted that delivery times can be long, with several mentioning waiting for weeks or even a month for their books. A few other people also felt that estimated delivery dates sometimes differed from the actual arrival, and there were occasional issues with pre-orders becoming unavailable or requiring additional shipping fees for delayed items.

What people talk about most

Product

Users describe positive interactions with product, often praising the wide selection of books, including... See more

Order

Consumers find order to be positive, with many reporting no problems and satisfaction with their multiple... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising fast delivery times and... See more

Quality

Reviewers highlight positive aspects of quality, with many customers consistently reporting that items arrive... See more

Service

Customers consistently note positive experiences with service, describing it as smooth, quick, and excellent.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

everything went smoothly, books were packaged safely and with great care and the order arrived within estimated time. :) i also really liked getting status updates to know what stage my order is on. p... See more

Company replied

Rated 5 out of 5 stars

🇬🇧 I have ordered twice so far and I had no problems. The books I was looking for and I purchased, arrived in a very good condition. I can recommend the store! 🇵🇱 Książki zamówione do Polski. Tro... See more

Company replied

Rated 5 out of 5 stars

The wait was long, but it was explicitly stated in the order confirmation email to be between 21st and 26th. It arrived on 26th so all good here! Packaging was great and the book was what I ordered... See more

Company replied

Rated 5 out of 5 stars

I’ve been LIBRISTO’s customer from quite a few years, so I am pretty familiar how the Company keeps with delivery time and with their customer service. They are excellent, open to customers demands.... See more

Company replied


Company details

  1. Book shop
  2. Childrens Book Shop
  3. Comic book shop
  4. Law Book Shop
  5. Medical Book Shop
  6. Rare Book Shop

Written by the company

Z wyborem ponad 21 milionów tytułów książek w ponad 150 językach Libristo jest największą księgarnią internetową książek obcojęzycznych w Europie. W naszej księgarni można znaleźć książki w języku angielskim, niemieckim, francuskim, hiszpańskim, rosyjskim lub włoskim. Ale czy wolisz czytać po polsku, węgiersku, chorwacku, czesku, słowacku, ukraińsku, a może po chińsku lub koreańsku? Nie ma problemu, mamy to wszystko. Jesteśmy zespołem młodych ludzi, którzy nieustannie poszukują nowych tytułów, aby poszerzyć nasz wybór książek w różnych gatunkach i językach. Naszą wizją jest zapewnienie łatwego dostępu do dowolnej książki w dowolnym języku każdemu klientowi w Europie w zaciszu własnego domu. Dzięki Libristo nasi klienci są informowani i bawią się poza swoimi fizycznymi granicami, są zawsze o jedną stronę do przodu. Z Libristo możesz „być kimkolwiek”!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

221 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(221)

131 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommendable!

Highly recommendable!

6 June 2026
Unprompted review
Libristo Poland logo

Reply from Libristo Poland

Thank you very much for your recommendation. We are delighted to hear that you had a positive experience with us. We appreciate your support and look forward to welcoming you back again soon. Libristo.pl.

Rated 5 out of 5 stars

Great many books to chose from

Great many books to chose from, never had a problem with delivery.

3 June 2026
Unprompted review
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Reply from Libristo Poland

Thank you for your feedback. We are pleased to hear you have had a great experience with both our selection and delivery service. Best regards, Libristo.pl.

Rated 5 out of 5 stars

Smooth and quick

I discovered Libristo not long ago and have made two orders so far. The service has been smooth and quick. They have books that aren't available from other sellers.

1 June 2026
Unprompted review
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Reply from Libristo Poland

Thank you for sharing your experience with us, we are happy to hear it. We are glad your orders arrived quickly and that you were able to find unique titles in our collection. We wish you happy reading. Best regards, Libristo.pl.

Rated 5 out of 5 stars

Well organized support

Well organized support and full information about status of the order after placing.

21 May 2026
Unprompted review
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Reply from Libristo Poland

Thank you for your kind feedback, we really appreciate it. Best regards, Libristo.pl.

Rated 5 out of 5 stars

I got what I wanted

I got what I wanted, in good shape, on time.

15 May 2026
Unprompted review
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Reply from Libristo Poland

Thank you for your opinion. We appreciate your support and hope to see you again soon. Best regards, Libristo.pl.

Rated 4 out of 5 stars

Great quality

I waited pretty long for the manga I bought but it was great quality

22 May 2026
Unprompted review
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Reply from Libristo Poland

Thank you for your opinion. We appreciate your patience and hope you enjoy your reading. Best regards, Libristo.pl.

Rated 5 out of 5 stars

Excellent service

Excellent service, Fast delivery, Věry good prices

7 May 2026
Unprompted review
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Reply from Libristo Poland

Thank you for your kind feedback. We truly appreciate your support and hope to see you again soon. Best regards.Libristo.pl.

Rated 5 out of 5 stars

I can recommend it

🇬🇧 I have ordered twice so far and I had no problems. The books I was looking for and I purchased, arrived in a very good condition. I can recommend the store!
🇵🇱 Książki zamówione do Polski. Trochę trzeba czekać na dostawę od wydawcow, ale ogólnie polecam!

23 April 2026
Unprompted review
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Reply from Libristo Poland

Thank you for your recommendation and for shopping with us again. We are very happy to hear that your books arrived in great condition. We truly appreciate your support and hope to see you again soon. Best regards, Libristo.pl.

Rated 5 out of 5 stars

I am more than happy with the service…

I am more than happy with the service and approach of customer service at Libristo Poland. They handled my request very professional, I received all my orders without any delays or issues. I will definitely come back

1 May 2026
Unprompted review
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Reply from Libristo Poland

Thank you so much for your kind words. Providing professional customer care and smooth delivery is very important to us, so it means a lot to know we met your expectations. We truly appreciate your trust and look forward to welcoming you back again soon. Best regards, Libristo.pl.

Rated 5 out of 5 stars

reliable

Every time reliable, items get within estimated time of delivery and they always come carefully packed. Great prices too. I highly recommend

8 May 2026
Unprompted review
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Reply from Libristo Poland

Thank you for your opinion, continued trust and recommendation. We truly value your support. Best regards, Libristo.pl.

Rated 5 out of 5 stars

Great Book Selection and Excellent Condition

My books arrived in perfect condition. Delivery took a bit longer, a few weeks, but that was fine with me. I understand that Libristo had to do some work behind the scenes to ensure I received all the books.

5 May 2026
Unprompted review
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Reply from Libristo Poland

Thank you for your opinion, patience and understanding. We are happy to hear that your books arrived in perfect condition. Enjoy your books, and we hope to see you again soon. Best regards, Libristo.pl.

Rated 5 out of 5 stars

Even though the package took a long…

Even though the package took a long time to arrive, it arrived in perfect condition.

5 May 2026
Unprompted review
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Reply from Libristo Poland

Thank you for your opinion and your patience. We are happy the book arrived in perfect condition despite the delay. Best regards, Libristo.pl.

Rated 5 out of 5 stars

Delivered on time

Delivered on time. Good communication.

22 April 2026
Unprompted review
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Reply from Libristo Poland

Thank you for your feedback. Best regards, Libristo.pl.

Rated 5 out of 5 stars

Very satisfied, as always

I ordered from Libristo multiple times and I was always satisfied. The choice is good - they offer books that are not accessible elsewhere, with a reasonable free shipping threshold. The books were safely packed and timely delivered. I will definitely use their service again.

16 April 2026
Unprompted review
Libristo Poland logo

Reply from Libristo Poland

Thank you for your kind words. We are happy to hear you are satisfied with our offer and service. We are looking forward to your next order. Best regards, Libristo.pl.

Rated 5 out of 5 stars

The service is very reliable

The service is reliable. Please use it! We need them to stay in business.

17 April 2026
Unprompted review
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Reply from Libristo Poland

Thank you for your opinion - we really appreciate it. Best regards, Libristo.pl.

Rated 4 out of 5 stars

Good!

I’m very happy with the book selection, especially the variety of languages available.
I’m also satisfied with the customer support — they responded to my emails quite quickly and addressed all my questions.

The only downside is that the estimated delivery date sometimes differs from the actual one.

I ordered a book from The Witcher series in English on March 10.
I don’t remember the initial estimated delivery time, but by March 19, the warehouse delivery date was listed as March 17–18.
I contacted customer support for clarification, but they couldn’t provide an exact delivery date.
In the end, the book was shipped on March 24 and delivered on March 26.

Fortunately, the delay wasn’t critical for me.
It would have been a 5 out of 5 if the information about stock availability and delivery times had been more accurate.

P.S. I really love the green tote bag I got with points from my last order!

10 April 2026
Unprompted review
Libristo Poland logo

Reply from Libristo Poland

Thank you for your feedback. We are glad you are enjoying our selection and support. We apologize for the inaccurate delivery estimate and are working to improve this. In that case there must have been some delay with delivery from our suppliers.
We appreciate your understanding and hope to serve you even better next time. Best regards, Libristo.pl.

Rated 5 out of 5 stars

Everything good

The books arrived in a perfect condition, they were simply new. The selection of books in various languages is impressive, and the delivery time according to prior information

14 April 2026
Unprompted review
Libristo Poland logo

Reply from Libristo Poland

Thank you for your opinion. We are happy to hear you are satisfied with the book quality, selection, and delivery. Best regards, Libristo.pl.

Rated 2 out of 5 stars

I have to look for a book to many days

I have to look for a book to many days, almost a month. They had written other date for my delivery. The book is so thin like a magazine, the price is to big. That has only a few of sites. But the subject of book was good.

16 April 2026
Unprompted review
Libristo Poland logo

Reply from Libristo Poland

Thank you for your feedback, we apologize for the extended waiting time and the inaccurate delivery estimate. We regret that the book didn’t meet your expectations. Please feel free to contact our customer support—we’ll be happy to look into this further and find a suitable solution for you. Best regards, Libristo.pl.

Rated 5 out of 5 stars

I have known this company for several…

I have known this company for several years and I can strongly recommend them. They are quick, honest, helpful, have a fantastic choice and are friendly.

15 April 2026
Unprompted review
Libristo Poland logo

Reply from Libristo Poland

Thank you for your feedback and loyalty over the years. We are glad that you enjoy our service and selection. Your recommendation means a lot to us. Best regards, Libristo.pl.

Rated 5 out of 5 stars

Proper packaging

I ordered a book from Amazon. Came with torn dustcover. Ordered again. The same thing. Got angry and ordered it from Libristo. The book came in a plastic, wrapped in another form of plastic. That's how you do it. Great job.

13 April 2026
Unprompted review
Libristo Poland logo

Reply from Libristo Poland

Thank you for your feedback. We are glad your book arrived well protected and that our packaging met your expectations. We truly appreciate your support and hope to serve you again. Best regards, Libristo.pl.

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