It was great the person over the help desk was able to resolve my issue with ease and took the initiative to call back when the call was disconnected. Cons Maybe lebara should provide better co... See more
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Mr Omar Benissa was very professional, polite and helpful: in no time at all he solved my problem and even provided info related to my question via mail. Thank you Mr Benissa, you are a great asset... See more
A very professional assistance from the customer service provider. The issue was solved in a very short time. The person was very patient and knowledgeable. He answered all my questions and he even... See more
Customer support is very quick every time I contact (I use chat option mostly). The answers they provide are always good enough and the employee is always very friendly, supportive and helpful.
Company details
Written by the company
LEBARA wurde 2001 in England gegründet, um frischen Wind in die Telekommunikationsbranche zu bringen. Unser Markenname ist abgeleitet von den Nachnamen der drei Unternehmer, die für die Firmengründung maßgebend waren. Schnell wurden wir zu einem der erfolgreichsten Mobilfunkprovider in Europa. Wir haben ein klares Ziel, und zwar unseren Kunden eine smarte Alternative zu den etablierten Anbietern in der Branche zu bieten. Dafür setzen wir täglich alle Hebel in Bewegung und streben danach, das am schnellsten wachsende Mobilfunknetz zu werden. Wir möchten jedem eine smarte Wahl bieten. Das heißt für uns: ein zuverlässiges Netz, einen fairen Preis und einen hervorragenden Kundendienst. Deshalb stehen wir für: „Deine Knete. Deine Entscheidung.” und setzen uns tagtäglich dafür ein, dass unsere Kunden genau das bekommen, was sie wirklich brauchen. Nicht mehr, aber vor allem nicht weniger. Millionen Menschen weltweit vertrauen auf unsere smarten LEBARA Tarife – und täglich werden es mehr. Das spiegelt sich auch in unseren Kundenbewertungen wider. Dass unsere Kunden so zufrieden mit unserem Service sind, macht uns besonders stolz. Gleichzeitig arbeiten wir kontinuierlich daran, unsere Tarife und Produkte weiter zu verbessern, um unsere Kunden auf der ganzen Welt noch besser zu vernetzen.
Contact info
Zollhof 17 , 40221, Düsseldorf, Germany
- 0211 310510199
- trustpilotde@lebara.com
- lebara.de
4.8
Excellent
18k reviews
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Time consumption
It takes more time to click on add-on. Every time you need the internet to add 1 extra GB and you can only add 1 Gb and click only 2. This consume more time and every time internet not works.
22 July 2026
Reply from Lebara Germany
Hello Muhammad, thank you for taking the time to share your feedback.
We're sorry to hear that purchasing additional data has been frustrating for you. We understand that having to go through multiple steps to add just 1 GB at a time can be inconvenient, especially when your internet connection is already limited or not working properly.
Your feedback regarding the add-on process, the limited data options, and the time required to complete the purchase is valuable to us. We understand how important it is to have a simple and reliable way to top up your data when you need it most.
We appreciate your comments and will make sure they are shared with the relevant teams for review. Thank you for helping us identify areas where we can improve.
Kind regards, your Yasmin from the Lebara Team
The service provided by mohamed was so…
The service provided by mohamed was so helpful and so good
22 July 2026
Great, i am finding best lebara service.
Great, i am finding best to work with lebara service.
22 July 2026
Quick and too the point.
20 July 2026
Good services and can easily contact to…
Good services and can easily contact to the agent if there’s any problem. Highly recommend
20 July 2026
H.m good service thank you so much for…
H.m good service thank you so much for supporting
18 July 2026
It was really good the guy the help me…
It was really good the guy the help me was really helpful I'm happy about 🤗🤗 i think he's name is Zaid
17 July 2026
Don´t buy a Lebara`s sim card if you need to use WhatsApp with this number
If you buy a SIM card from Lebara and plan to use it for WhatsApp or WhatsApp Business, make sure your new SIM card isn’t a reused number, as this causes a major problem (my new number was flagged as ‘several block’ for WhatsApp Business). In my case, after weeks of speaking to all of WhatsApp’s customer service teams, they were unable to resolve my issue and I had to change my SIM card, which meant changing my number. So I spent two weeks trying to sort it out. And all of this because Lebara doesn’t inform its customers that they use recycled numbers, which can cause this sort of problems.
16 July 2026
Unprompted review
Reply from Lebara Germany
Dear Jenn Rios,
Thank you much for taking the time to share your experience with us.
We’re sorry to hear that you’ve had difficulties using your phone number with WhatsApp or WhatsApp Business and that this has caused you inconvenience.
We understand how important it is to be able to use your phone number seamlessly for both personal and business communications.
We would like to look into your case in more detail and understand the circumstances that led to the problems you’ve described.
Please send us your customer details and the phone number in question so that we can investigate the matter more thoroughly and work together to resolve the issue.
Kind regards, Yasmin from the Lebara team
Super helpful Ashraf 👍🏻
15 July 2026
Chabii is the best!
I had a request to change my SIM tariff, and Mr. Chabine called me and helped me very nicely with my request. He is the best customer service person ever.
26 June 2026
Unprompted review
Every thing was good
14 July 2026
The best customer service I ever…
The best customer service I ever experienced, quick-friendly and kind the perfect combination. Mohamed is the name of the advisor !
13 July 2026
Unprompted review
He was very helpful and kind and the…
He was very helpful and kind and the problem was solved within minutes even though we habe tried multiple times.
12 July 2026
Unprompted review
Firdous was very helpful
11 July 2026
Unprompted review
The contract person in the customer…
The contract person in the customer services was very helpful and nice. Thank you
11 July 2026
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