klarmobil.de Reviews 

Price, Services and Customer Service Experience

Super helpful ,friendly and patient....thx

The service is good until you want to leave them. The go up with the arranged price because you are no longer extending the contract. Furthermore, it is a gigantic task to find a contact email. Glad I left them.

good costumer service

The online customer service attendant was calm, friendly and quick in resolving my problem.
The the network service is excellent.

good service and options
customer service is really good

Top 😃😃😃😃😃😃😃

Got a data plan for my son - he is always out of data which was never the case before - the support is really bad and they make it incredibly difficult to cancel - I definitely don’t recommend.

No responses on phone or email.

Edit: I did use your formular, still no response. Don't bother I had already cancelled.

Klarmobil has sadly been the worst experience I've ever had with any company.
Two separate accounts were opened under my name and I was charged for both, yet I only had access to one of them and never requested a second. I contacted customer service multiple times and sent countless emails trying to sort it out. Most of the time I got no response at all, and when I did, it was unhelpful and dismissive.
Things got even worse when Klarmobil took legal action against me over a phone number I never requested, never used, and didn't even know existed. In the end, I had to pay around €300 in additional costs because of a problem they created.
Now I'm trying to get copies of my invoices, and somehow that's also impossible. If you don't have an active phone number anymore, you can't call them, and if you can't access your account, you can't use the app either. So how exactly are customers supposed to get help?
The few euros I saved by choosing a cheaper provider ended up costing me far more in extra charges, legal fees, and hours upon hours of stress and wasted time.
I would never recommend Klarmobil to anyone. I've never dealt with such poor customer service, such little accountability, and such a frustrating company.

Ordered a phone 01.05.26 waiting untill today and do not received. None of the customer service speqks in english. No other way to contact them totall mess. 2 weeks waiting for my phone

Not easy to contact be it online or in app, many links on their website simply do not work. Be careful at extra options(zusatz optionen) I realised after years, when I canceled my contract with them I was still getting Invoices (Rechnungen) and checked, that apparently I was paying for waipu, guru and Kaspersky password, about 15-16 euros per month. I never requested and never used that, but they somehow were taxing me and on their website that came as *Rechnung 2* and kept going even after I quit them and ported my number to another provider.

Can’t recommend, your payment somehow not work, you paid and explained to them why, they don’t care and you have to pay the fine for that. The customer service so bad!
Can’t wait to quite this company!

Very bad provider. Now real support as no matter who or what you call, there is always a voice telling you to do your stuff online. They did not extend our contract although we wished it - there was a technical issue. Now one of our Numbers has a lost contract and is unreachable. Really: Go with the Line-Owners directly - this provider ist pure evil.

Good prices, support is reachable not instantly, but Callbavk service work well.
First setup of accessing Online Portal did not work, untill Hotline called back abd unlocked something. If Portal registration would work first time I would not have a reason to contact Hotline.