Ordered the decaf and the robusta 252g bags online. Dispatch was quick but Royal Mail decided to send the parcel elsewhere then they corrected it. Nothing to do with Black sheep they did there par... See more
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Company details
- #49 of 56 best companies in Coffee store
- #11 of 11 best companies in Cafe
- #55 of 59 best companies in Coffee Roasters
- #37 of 43 best companies in Coffee shop
- #43 of 48 best companies in Coffee wholesaler
Written by the company
Serving the first specialty grade Robusta beans on the market, Black Sheep Coffee are proud to be innovators in the coffee industry. With cafes, kiosks and cocktail bars across the globe, come and soak up the vibe and enjoy the perfect cup.
Contact info
81 Southwark Street, SE10HX, London, United Kingdom
- leavetheherdbehind.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 2 weeks
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Amazing coffee and great customer…
Amazing coffee and great customer service
Very good coffee
Very good coffee, Matt recommended it for me and is waiting for a cafe on the South West, many thanks Lindsay.
Was given a free coffee ...before the…
Was given a free coffee ...before the grand opening..... coffee with Picasso and honestly I have to say.....considering I'm not a coffee drinker.....I shall definitely be calling in for another .....it was fabulous
Poor system and unhelpful service
The student discount codes never actually work and the staff seem totally indifferent, if overworked. They seem to have mostly tried to replace staff with digital menu boards, which doesn't work. Matcha is bland and milky.
Reply from Black Sheep Coffee
The shop in Ayr is a nice place but…
The shop in Ayr is a nice place. But the tables and the trays were disgustingly dirty! The floor around the tables as well.
The three ladies in service absolutely impolite! Visit on Sunday 30th August, at 13:30 approximately.
The company’s managers have a lot of work to do in order to make it a good Cafe.
Reply from Black Sheep Coffee
Send over 10 messaged on various…
Send over 10 messaged on various platforms about a serious complaint about one of your shops, being ignored now taking legal action, as well as boycotting your shops and I spend a lot on coffee at your outlets. Not happy
Hi I’ve been multiple times at the…
Hi I’ve been multiple times at the black sheep in Luton and pick up my coffee at departure. The coffee there is generally good but the customer service is shocking it seams as they don’t care about you or the coffee they want the money.
The issue is they make the coffee 10 minutes before they call you to collect. The food and drink comes in bits and pieces as if they can’t put the same order together somehow.
They need to show a bit of respect for the food and drinks we pay for.
There is no way I would suggest anyone to go and get anything from there.
Reply from Black Sheep Coffee
Issued gift card which didn’t work
Issued gift card which didn’t work, despite follow ups for the last 3 weeks there has been response.
Further to BSC’s reply, I had already contacted them through their website, with no reply.
Reply from Black Sheep Coffee
Welcome Black Sheep to the Golden Square, Warrington.
Fantastic service from the Golden Square team in Warrington. The manager supported me through an issue with the self serve till and quickly realised I was a staff member from another shop in the mall on lunch and ensured I didn’t have to wait a second longer. Thank you to all the team.
visited black sheep coffee in golden…
visited black sheep coffee in golden square warrington.
friendly service, nice setting and atmosphere.
lovely fresh lemonade and bluberry muffin was very fresh.
will come again
Can I cancel subscription
I set up a subscription, but this does not show in my account, so
I cannot cancel it. However, I still receive the coffee beans and am charged for them. I emailed last month to cancel, no response. I completed the contact form, three days ago no response. I did a follow up to the contact form yesterday, no response. The coffee is great, I just have too much of it. The customer services is absent.
Reply from Black Sheep Coffee
Unbelievably fast service
Unbelievably fast service - less than 24 hours from order to possession of the nicest coffee I have tasted, and packaged in a cool box. Will continue to order
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