Black Sheep Coffee Reviews 

1,709
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 320 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional coffee flavor, describing the beans as wonderfully fresh, smooth, and delicious across various blends. Consumers also deeply appreciate the remarkably friendly staff, helpful service, and welcoming atmosphere that make their daily visits pleasant. However, some reviewers were not happy with customer service, noting frustrating issues regarding screen ordering systems and unwelcoming staff members. A few other people also felt that the overall service could occasionally feel rather slow, impersonal, and disorganized during busier periods. Some visitors additionally mentioned encountering difficulties with order accuracy and beverage preparation.

What people talk about most

Product

People report positive experiences with product, noting that the coffee tastes great and the beans arrive... See more

Quality

Customers had ambiguous experiences with quality, expressing high disagreement regarding the food and drinks.... See more

Staff

Users describe ambiguous interactions with staff, as experiences vary significantly. Many consumers praise... See more

Service

Reviewers mention positive feedback about service, highlighting fast and efficient experiences with friendly... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between online purchases and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered the decaf and the robusta 252g bags online. Dispatch was quick but Royal Mail decided to send the parcel elsewhere then they corrected it. Nothing to do with Black sheep they did there par... See more

Rated 4 out of 5 stars

Amazing coffee - and plentiful choices. Waterloo has a nice seating area too. Unfortunately, an impatient and moody young man serving there. I guess no need for customer service skills as one order... See more

Rated 4 out of 5 stars

Love your coffee, especially the banana latte, but PLEASE revisit the salt beef bagel. Toasted so much the onions burned and it is tasteless!! No salt? This should be an easy win! (I visited Bromley)

Rated 5 out of 5 stars

visited black sheep coffee in golden square warrington. friendly service, nice setting and atmosphere. lovely fresh lemonade and bluberry muffin was very fresh. will come again


Company details

  1. #49 of 56 best companies in Coffee store
  2. #11 of 11 best companies in Cafe
  3. #55 of 59 best companies in Coffee Roasters
  4. #37 of 43 best companies in Coffee shop
  5. #43 of 48 best companies in Coffee wholesaler

Written by the company

Serving the first specialty grade Robusta beans on the market, Black Sheep Coffee are proud to be innovators in the coffee industry. With cafes, kiosks and cocktail bars across the globe, come and soak up the vibe and enjoy the perfect cup.


Contact info

4.0

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(1,709)

301 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Was given a free coffee ...before the…

Was given a free coffee ...before the grand opening..... coffee with Picasso and honestly I have to say.....considering I'm not a coffee drinker.....I shall definitely be calling in for another .....it was fabulous

2 September 2026
Unprompted review
Rated 2 out of 5 stars

Poor system and unhelpful service

The student discount codes never actually work and the staff seem totally indifferent, if overworked. They seem to have mostly tried to replace staff with digital menu boards, which doesn't work. Matcha is bland and milky.

18 June 2026
Unprompted review
Black Sheep Coffee logo

Reply from Black Sheep Coffee

Hello Iman,

Many thanks for taking the time to reach out with this feedback about your experience at Black Sheep Coffee. In order to properly investigate the issue you raised and find out what we can do to help, please could you contact us directly via our website?

Thank you,
Black Sheep Coffee

Rated 2 out of 5 stars

The shop in Ayr is a nice place but…

The shop in Ayr is a nice place. But the tables and the trays were disgustingly dirty! The floor around the tables as well.
The three ladies in service absolutely impolite! Visit on Sunday 30th August, at 13:30 approximately.
The company’s managers have a lot of work to do in order to make it a good Cafe.

30 August 2026
Unprompted review
Black Sheep Coffee logo

Reply from Black Sheep Coffee

Hi Lena,

Many thanks for taking the time to leave us this feedback about your recent visit to Black Sheep Coffee Ayr High Street. In order to investigate this issue and find out what we can do to help, please could you get in touch with us directly via our website?

Thank you,
Black Sheep Coffee

Rated 1 out of 5 stars

Send over 10 messaged on various…

Send over 10 messaged on various platforms about a serious complaint about one of your shops, being ignored now taking legal action, as well as boycotting your shops and I spend a lot on coffee at your outlets. Not happy

27 August 2026
Unprompted review
Rated 1 out of 5 stars

Hi I’ve been multiple times at the…

Hi I’ve been multiple times at the black sheep in Luton and pick up my coffee at departure. The coffee there is generally good but the customer service is shocking it seams as they don’t care about you or the coffee they want the money.

The issue is they make the coffee 10 minutes before they call you to collect. The food and drink comes in bits and pieces as if they can’t put the same order together somehow.

They need to show a bit of respect for the food and drinks we pay for.

There is no way I would suggest anyone to go and get anything from there.

27 August 2026
Unprompted review
Black Sheep Coffee logo

Reply from Black Sheep Coffee

Hi there,

Many thanks for reaching out and taking the time to send us this feedback from your recent visit to Black Sheep Coffee Luton.

We want to say a huge thanks for taking the time to share your thoughts with us. Your feedback means a lot, and it's an invaluable part of how we keep improving our service.

We're really sorry to hear about your experience – in order to properly investigate this issue and find out how we can help, please can you get in touch with us directly via our website?

Kind regards,
Black Sheep Coffee

Rated 1 out of 5 stars

Issued gift card which didn’t work

Issued gift card which didn’t work, despite follow ups for the last 3 weeks there has been response.

Further to BSC’s reply, I had already contacted them through their website, with no reply.

9 August 2026
Black Sheep Coffee logo

Reply from Black Sheep Coffee

Hi there,

Many thanks for reaching out. We're sorry to hear about your experience – in order to properly investigate this issue and learn more about how we can help, please can you get in touch with us directly via our website?

Kind regards,
Black Sheep Coffee

Rated 5 out of 5 stars

Welcome Black Sheep to the Golden Square, Warrington.

Fantastic service from the Golden Square team in Warrington. The manager supported me through an issue with the self serve till and quickly realised I was a staff member from another shop in the mall on lunch and ensured I didn’t have to wait a second longer. Thank you to all the team.

26 August 2026
Unprompted review
Rated 1 out of 5 stars

Can I cancel subscription

I set up a subscription, but this does not show in my account, so
I cannot cancel it. However, I still receive the coffee beans and am charged for them. I emailed last month to cancel, no response. I completed the contact form, three days ago no response. I did a follow up to the contact form yesterday, no response. The coffee is great, I just have too much of it. The customer services is absent.

26 August 2026
Unprompted review
Black Sheep Coffee logo

Reply from Black Sheep Coffee

Hi there,

Many thanks for reaching out. We're really sorry to hear about your experience – in order to properly investigate this issue and learn more about your experience, please could you get in touch with us directly via our website?

Thank you,
Black Sheep Coffee

Rated 5 out of 5 stars

Unbelievably fast service

Unbelievably fast service - less than 24 hours from order to possession of the nicest coffee I have tasted, and packaged in a cool box. Will continue to order

13 August 2026

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