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Lawsons (Whetstone) Ltd Reviews 

1,836
•
TrustScore 4.5 out of 5

4.6

Timber merchant•19 Locations
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Review summary

Created with AI, based on recent reviews

Looking at 717 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable across all of the various store branches. Consumers also appreciate the efficient service, smooth delivery processes, and competitive prices offered on building materials. Buyers highlight that store employees and yard teams always go the extra mile to provide professional guidance. Some reviewers were not happy with delivery delays and unexpected scheduling issues that negatively impacted their daily project timelines. A few people also mentioned concerns regarding rising material costs and finding certain items significantly more expensive.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing team members as friendly, highly efficient,... See more

Service

Customers consistently note positive experiences with service, highlighting helpful and friendly staff who... See more

Delivery service

People report positive experiences with delivery service, highlighting smooth and prompt arrivals. Consumers... See more

Price

Consumers find price to be positive and consistently report competitive pricing alongside great service.... See more

Product

Reviewers highlight positive aspects of product quality and availability, noting that the fencing and posts... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tbh system is very slow you wait to be served blocks over other yard they take as long as it takes to drive over other and collects 2 different size blocks once loaded I pay !! 30/40 mins of day I won... See more

Rated 5 out of 5 stars

Spoke to Steve — great price and very efficient service, with a quick response to my email quote request. The delivery driver arrived nice and early and knew exactly where to come, as he has de... See more

Rated 5 out of 5 stars

Area sales manager is friendly & proficient. Deliveries could be more acutely projected at times, but appreciate staffing is not easy. Keep up the good work!

Rated 5 out of 5 stars

I have had an account with Lawsons (Colney Heath) for a few years now and purchase many items from them. It’s always a very straightforward process either onsite or on the telephone. The guys and girl... See more

Company details

  1. #48 of 69 best companies in Timber merchant
  2. #30 of 43 best companies in Building materials store
  3. #21 of 30 best companies in Fence Supply Shop

Written by the company

Lawson and Son Timber Merchant was established in 1921 in North London, and now has 19 branches within London and the South of England, making us the largest independent Timber, Building Materials & Fencing merchants in London and the South East. We pride ourselves on supplying local builders and tradesmen as well as DIY enthusiasts with quality Building and Landscaping Materials, Timber, Fencing and Garden Buildings as well as offering a Specialist Loft Conversion division.

Family Values, Professional Service

Written by the company

Lawsons is a family-owned company, established in 1921, and we pride ourselves on our customer service - whether you're a tradesman/builder or a novice DIY enthusiast.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,836)

742 reviews in the last 12 months

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Rated 5 out of 5 stars

In &out

Went to Lawsons to get Mdf skirting and architrave. Pick up what I needed. Had the yard person cut the skirting down to the lengths I wanted with no problem. Paid at the counter with no fuss. In and out in 10 minutes. Always get good service and nothing is too much trouble. Will always use them.

5 September 2026
Rated 5 out of 5 stars

Keep it up

Nine times out of ten all ways very helpful, know one’s a ten lol .office staff always helpful over the phone , stuff on the customer counter always friendly, and the yard staff are always willing to give you a hand . Could be a bit more competitive with prices . 🤣

2 September 2026
Rated 5 out of 5 stars

Natural Timber Design

Thank you, Lawsons, for the great service—and a special thanks to Shain at the Acton branch. He is very helpful and a truly good person. I’ve been shopping here for several years, and I can always count on excellent service from the company and help from Shain.
Thank you and best regards.
Natural Timber Design.

3 September 2026

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