Lodgify Reviews 

I had a seamless, professional onboarding experience with Lodgify's Specialist Hung Nguyen Gia. Everything was explained clearly and in a friendly way, and any questions were sorted out quickly. Really happy with the service!

Super clear, patient and helpful. Listened and responded and appreciated my concerns

Lodgify is a great resource for property managers. The phone call was helpful to walk through the website.

Many thanks to Gabriel for his patient guidance through our overview of how to navigate and begin using Lodgify in a useful way. Although our session was brief at just over a half hour it was enough to acquaint us so we can process our questions for further discussion from a better informed position. Honestly, it is a complex process building the full Lodgify platform, customized to a specific property and a full day one-on-one classroom would be the optimal solution, but that is mostly impractical. We are working our way through optimizing our listing and would never have been able without Gabriel's coaching. Lodgify deserves high praise for their solution concept and Gabriel really stood out for his knowledge, communication skills, and patience.

I’ve had a fantastic experience with Lodgify so far. The platform is user-friendly, professional and has everything I need to manage my accommodation and bookings in one place.
A special mention must go to Doravini Arulsamy, Customer Onboarding Specialist, who has been absolutely exceptional throughout the onboarding process. Doravini has been extremely helpful, knowledgeable and patient, guiding me through each step and always taking the time to answer my questions and make sure I understood everything.
Starting with a new platform can sometimes feel overwhelming, but Doravini made the entire process easy and stress-free. Her level of customer service has been outstanding, and it’s reassuring to know that Lodgify provides this level of support to its customers.
I couldn’t recommend Doravini or Lodgify highly enough. A very positive experience from start to finish and I’m looking forward to continuing to use the platform.
Izabela Varnavelias
Reset Retreat

Karen was great at walking me through the process of on boarding. The two separate hours of support are really helpful. It would have been nice to know that Google vacations does not except glamping/camping listings. This inclusion was part of my decision for going with Lodgify. I had some trouble with VRBO and it was a process. It is not as easy as it sounds, but I am really hoping for better bookings and streamlining. The free website is a plus.

Gabriel Esteban Madrid was super helpful throughout my Lodgify onboarding session. He patiently walked me through the setup process, answered all of my questions, and made everything much easier to understand. I really appreciated his guidance and support!

Easy communication, knowledgeable and helpful in setting up my business/ rental property.

Elena was very helpful and patient with every question that I had! Super knowledgable about the platform as well.

Extremely disappointed after being sold one thing and delivered another. I spoke with a Lodgify representative before I signed up and clearly explained my situation: I have two properties on the same lot. Sometimes I rent them together, sometimes I only rent the smaller house for like 8 weeks out of the year. The onboarding person told me this was no problem, quoted me a half-off special price, and my husband and I decided to try Lodgify for a full year based on that conversation.

After we paid for the yearly subscription, I learned I would have to pay for an extra property—at a cost of about three-quarters of what I had just paid. When I contacted a rep again, she told me to downgrade my plan and add the second property so it was more affordable. She specifically said I would not need the Ultimate plan and that I would be fine. I trusted her and paid the additional money. Now I am locked into a full year for even more than I was quoted.

It has been six weeks since I started, and I still do not have everything set up correctly. I submit support tickets and receive quick replies, but the responses appear AI-generated. They do not actually answer my questions. We go back and forth, and important issues remain unresolved. One ticket told me one way to set up taxes so guests pay them; another ticket told me something completely different. I still cannot get a clear answer.

I am not new to software—my job requires me to use different systems regularly—so this is not a matter of being unable to learn a platform. The problem is the support. Because I followed the rep’s advice and downgraded my plan, I am not allowed to speak with a human. All I get are AI email responses that do not help.

Another major issue: my photos do not sync correctly to the other channel managers. One of the main reasons I chose Lodgify was so I could manage everything from one place. Support has told me I have to partially sync and then manage items, like the photos myself in each channel. That defeats the purpose.

This has been a horrible experience. Being locked into a year, not being able to speak to a person and being left with unhelpful AI support and unresolved setup problems, has left me extremely frustrated and loss of income since it’s not correct on the other channels. I would not recommend Lodgify based on what I have gone through.

very professional assistance and support!

Great session with Hung. Saved me a lot of time and answered all my issues! Hung was fantastic - professional, patient, intelligent and kind. He is a great asset to Lodgify and I hope he is appreciated and paid in accordance with his skills and dedication!!. I couldn't imagine better customer service. Thank you Hung

Gabriel was very knowledgeable and extremely helpful.

Janet was a phenomenal mentor. She walked me through every aspect of the site and gave me insights that I truly appreciated.

Gabriel Madrid was absolutely exceptional! He was extremely knowledgeable, professional, friendly, patient, and incredibly helpful throughout our Lodgify onboarding session. He took the time to clearly explain everything, answer all of our questions, and guide us through successfully connecting all of our OTA channels to our Lodgify account.

Gabriel made what could have been a complicated process feel easy and stress-free. He even took extra time to complete our session and I’m very happy with everything we accomplished. His expertise, professionalism, and wonderful attitude truly made the experience outstanding.

Muchas gracias Gabriel, for going above and beyond. Lodgify is very fortunate to have you on their team. Highly recommended!

Karen was incredibly helpful during my Lodgify onboarding. She took the time to understand my specific needs and tailored the session accordingly, particularly around pricing. We spent 20 to 25 minutes walking through the nuances of channel commissions and pricing strategy. Without her guidance, I likely would have lost hundreds of dollars in revenue because of how I had originally configured my rates.

Karen also helped me understand how to connect with additional channels, including Booking.com and Google Vacation Rentals. She was easygoing, clear, knowledgeable, and flexible with the agenda, even taking extra time to cover additional questions.

I left the session feeling significantly more comfortable with the platform and with a much stronger understanding of the value Lodgify provides. In fact, I asked her to follow up about extending my one-year contract to two years. Karen is a tremendous asset to the Lodgify team, and I truly appreciated her support.

Julia was very kind and patient in explaining everything on how the platform works to me. She patiently showed and explained various features to me and gave me a few tips as well.

Lodgify works pretty well. HOWEVER, just try to get out of it and all hell breaks loose! We left booking.com and thought we could manage one site without paying an intermediary, so we asked to close down our account. This they did not do, until we hounded them. And today we discover that - even though we're NOT with Lodgify anymore and aren't paying them - we couldn't modify bookings on Airbnb WITHOUT lodgify. Not only that but, when I asked - through gritted teeth - how we can lose the link in the account, they gave me wrong instructions! The only way I extricated our property from Lodgify's grimy little fingers was by asking some AI bot (not theirs, it was claud or cloud? Not "up" on AI) who told me how to do it. NOT EASY. They get two stars for doing a decent job and that's IT due to what we're sure was a DELIBERATE lack of cooperation at the finish.