Octopus Legacy Reviews 

3,907
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,635 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional staff for being exceptionally helpful, polite, and thorough throughout the entire will writing journey, making all personal interactions deeply comfortable, pleasant, and reassuring. People note that complex estate planning concepts, inheritance tax details, and various package options are explained very clearly, turning a potentially daunting task into a remarkably simple and stress-free experience. Some reviewers were not happy with communication issues experienced after initially signing up, and felt dissatisfied when strict company processes were rigidly enforced or when dealing with external contractor staff.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing team members as exceptionally helpful,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how straightforward and stress-free... See more

Service

Customers report overall satisfaction and positive experiences with the service. Consumers highlight that... See more

Customer service

Users describe positive interactions with customer service, highlighting knowledgeable and patient advisors... See more

Instructions

Customers consistently note positive experiences with instructions, highlighting clear and detailed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The will writing process was so easy, with step by step instructions when you choose to write it yourself. Clear pricing and discount through employee benefit scheme. I really like the option to make... See more

Rated 5 out of 5 stars

After putting this off for longer than we should have, we finally got round to writing our will and we cannot thank Jonathon enough. He made the whole experience easy, informative and lighthearted whe... See more

Rated 5 out of 5 stars

Stuart was excellent. He was knowledgeable around the subjects we discussed, very patient with our questions and made the whole process really easy and enjoyable! Talking about death isn't necessarily... See more

Rated 5 out of 5 stars

Being able to discuss my needs for my will and LPA in the comfort of my own home (especially as it's difficult for me to get out) but at an affordable, upfront price. Tony Emerson was prompt, professi... See more


Company details

  1. #23 of 156 best companies in Legal Services
  2. #4 of 39 best companies in Estate Planning Lawyer

Written by the company

Octopus Legacy, formerly known as Guardian Angel, is the place to plan for death and find support after a loss. When people think about planning for death they think about wills, life insurance and funerals. We take these cold processes and turn them into something much more human. Share more than money: leave voice notes, music, recipes and videos. Shape a legacy that connects you while you're here. And after you're gone. Founded by Sam after his mum died suddenly, we’re a group of people who work in death because we’ve been affected by it. We know the difference a good plan makes, and what it’s like when there isn’t one. Death can come between us, leave mess, legal fees, frustration. But it can also connect us. We see a world where people talk openly about death, and work out the real meaning of legacy, one that connects to them. We’re here to make that world happen.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4k reviews

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Asks customers to review

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Replied to 90% of negative reviews

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4.9

All reviews

(3,907)

2,622 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A huge thank-you

We would like to extend our thanks and appreciation to all that we engaged with upon our journey to creating a secure future. A professional and kind service which led us to peace of mind.

Ian & Kerry

6 September 2026
Rated 5 out of 5 stars

Estate Planning Appointment

My appointment for Estate Planning was booked within 24hrs and at a time and online that was convenient for me.
Neil was very helpful. He checked over my current will, confirming details with me and made recommendations for me to consider which would help to make things easier for the family should the unfortunate happen. There was no pressure to make any decision then and there and he followed up really promptly with the additional information requested. The process and time-frame for updating my will was also explained clearly. Very pleased with the service I have received to date.

3 September 2026
Rated 5 out of 5 stars

Great service

Dan was very polite, knowledgeable and professional. He talked us through everything at our pace and clarified anything we were unsure about. He put us at ease and ensured we got the will we wanted. We are very happy with the outcome.

5 September 2026
Rated 5 out of 5 stars

Megan superstar

Megan was very polite Professional
And very helpful
And explained everything clearly

Just the perfect lady to deal with elderly clients.

5 September 2026
Rated 5 out of 5 stars

Kuldeep was very polite and…

Kuldeep was very polite and professional. Listened to my wishes and offered support.

My only concern was that we tried several times to do an electronic payment, which wouldnt go through. Then we tried bacs which still wouldnt go thru. Ended up supplying a written cheque. I did an electronic payment with my Halifax credit card 2 days prior, so no problem with my card .

4 September 2026

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