Poppy

After putting this off for longer than we should have, we finally got round to writing our will and we cannot thank Jonathon enough. He made the whole experience easy, informative and lighthearted where conversations had could be tough. He was so helpful, he didnt push us or make decisions for us. He listened. He gave advice. And he was outstanding! Highly recommend! 5 star service. Thank you

To whom it may concern, I am utterly appalled at the lack of communication that I have received from medivet wheatley. I have had nothing but issues for the last 5 months and this has amounted to extra costs and debt collection letters. As you can imagine this is very stressful, however could have been sorted alot quicker and more professionally. I have now incured extra admin fees that I was unaware of and haven't had a break down or invoice to explain what my payment is for. All I have received is final warnings and debt collection agency's contacting me. It amazes me how I have had so little communication from medivet wheatley yet they are quick enough to chase me for a payment that I was unaware of. I was also advised from daniella that I could make the remaining payments in 2 separate stages (which I have done) and she would let ACS and head office know that this was the plan, however they have not received this notification and I have had more emails and phone calls today chasing a payment that I have made. ACS said they have no record of it. I will not be using this vets again and will certainly not be recommending this practice to anyone. The whole process had been upsetting and stressful. Regards Poppy