Omoda Jaecoo Reviews 

Purchase a Omoda 7 under 3 weeks ago , biggest mistake ever , been back to dealership so far 4 times , they don’t know how to fix , car and dealerships are just too new , avoid this make altogether.

I have had my OMODA 5 For a month , having been a BMW driver for 30 odd years and 8 cars, this OMODA is a pleasure to drive Tech is amazing toys too many to mention. One issue , boot could be bigger . Fabulous car

I purchased omoda c5 in march 2025 first issue was dab radio was rubbish but this has been fixed with new antenna and a software update which hasn't improved the dab reception then the driver monitoring system said needs checking which is constantly on the screen as well as triangle I took it into the dealership Richard sanders kettering Northamptonshire as these also did my first service they tried to repair it by plugging in the old nothing came up so was asked if I could book it back in leave the car with them which I did on may 22nd 2026 they gave me a courtesy car so thinking the car would be fixed it wasn't they had to contact omoda technical support which is now July nothing as yet has been done I contacted them week ago was told that they haven't heard anything back from omoda this now is getting a joke what would happen if say the car broke down will it be off the road for months if it can't be repaired I now think this car company has to be investigated by the uk government or do we stop buying them

I purchased a Jaecoo5 in Marbella in Spain. The two sales girls were very knowledgeable about the car. Delivery was on time and there have been no problems with the car. Excellent value for money with a seven years warranty.

Fantastic service from day one, staff were very efficient keeping me updated every two weeks which was brilliant, friendly staff made us feel comfortable, Tom is an asset to the team would highly recommend Chapelhouse Omoda and Jaecoo Blackpool brilliant service thanks you!!

I collected my jaecoo 5 today, my experience with glen was spot on, I left with knowing everything and more about my new car... Glen was welcoming and accommodating from greeting me,and offering coffee...nothing was left out and I left 1 happy girl!!! Thank you glen

Unbelievable unprofessional no master mechanics just training students who know nothing. Had car omoda knight 5 3 weeks went back was there just 4 hours and said issues fixed.wrong they are still present take money then don't want to know just excuses and on motobillty disgusting behaviour. And a joke.s
STAY AWAY .

Cant believe I have to give one star. My car has been back to he dealership 9 times for safety issues. Child safety lock turns off by it self. My car stopped int the middle of the motorway . I use the car or my disabled child and I use it for work. I work with vulnerable adults the car is not fit for purpose. Every time I call customer service I get ignored and promised to be called back. Each time I have a new case manager and they are all the same they do not care about customers or the brand. The current case advisor is called Madina not once has she called me. I have a big list of issues with my car ever since I have purchased the car and the dealer and Jaecoo uk have no zero customer service.

Ordered armrest from jaecoo direct cost £36 . Order arrived in AliExpress bag chased this up and the part is actually £16 on AliExpress. Ripped off big time. DO NOT ORDER FROM HERE !!!!!

Can only speak on my experience of my Jaecoo 7 SHS black luxury, no issues, best car I’ve had so far

This is about the App. The purchase and car are great. The App is absolute rubbish. It doesn’t work sometimes and also asks you to sign in using your mobile number, you need to request a code then complete the jigsaw (I am not joking) then the code should come to your phone. You have 5 minutes to enter the code or ask for it to be resent. Trouble is the code doesn’t come through.
I called customer services and they said it sometimes happens and to phone them and they will manually go through it with me!
That’s all well and good but the finish on Saturday at 4.30 and are not open on Sundays.
I have been told to call back in half an hour and they will do it with me!
Hope this works. Absolutely rubbish app really lets everything else down about Jaecoo.

I purchased a brand new Jaecoo 7 black luxury from the Allen Ford Motor group in Northampton and it was the most peaceful and straightforward process ever. All of the employees were amazing and helpful but a massive shout out to Tony at the Northampton branch who took care of my purchase. He was quick to reply, always really helpful and on the day on the hand over I was on a tight schedule which he smashed out of the park with the quick and effective service. The car is also amazing and would definitely recommend.

I purchased a brand-new car from Marshall Motor Group in May 2026 and, within just three weeks, experienced a serious issue where the engine repeatedly cut out while driving uphill. This has now happened four times, creating what I believe to be a significant safety risk for me, my young son and other road users.

Despite reporting the fault promptly and returning the vehicle for inspection, I was told that because no fault code had been recorded, nothing could be done. The only option offered was a part exchange, meaning I would have to suffer a financial loss on a brand-new car that developed a serious fault almost immediately.

I appreciate that intermittent faults can be difficult to diagnose, but simply saying "we can't find the problem, so we can't help" is not an acceptable response when customer safety is involved.

I had expected far better customer service and support from Marshall Motor Group and am extremely disappointed with how this matter has been handled.

David reeves what a star! Helped us during our car journey. Very reliable & emailed us & kept in touch regarding our new car. Great service from him. Absolute star! Thank you again

My experience with Jaecoo has been extremely disappointing.

I took delivery of a brand new Jaecoo in January 2026.

On 30 March 2026, after less than three months of ownership, the vehicle suffered a serious high-voltage battery/BMS failure and became completely unusable.

Since then, the vehicle has remained in the dealer's workshop.

The dealer repeatedly explained that they could not carry out repairs because they were waiting for technical guidance and authorisation from Jaecoo's engineering team.

After almost three months:

• there has been no confirmed repair date;
• no clear technical solution;
• no meaningful communication from Jaecoo;
• no direct contact from the manufacturer;
• no explanation of when the vehicle will be repaired.

For a manufacturer trying to establish itself in the UK market, this level of after-sales support is simply unacceptable.

Mechanical faults can happen with any manufacturer.

What customers judge is how those faults are handled.

Unfortunately, Jaecoo's response has been characterised by delays, lack of communication and an apparent inability to support its own dealer network in resolving what should have been a warranty repair.

A vehicle failing within three months is disappointing.

Waiting almost three months without a solution is unacceptable.

Based on my experience, I cannot recommend Jaecoo until its after-sales support improves significantly.

The jaecoo j7 phev is a fantastic car I picked mine up last Thursday afternoon from jaecoo in cannock an I have to say it's the best car I've had in a long time the ride an with the tech in the car is awesome if I had a couple of things to say about the car is the adaptive cruise control is a pain in the arse the car slows down when there's no other cars on the road it pisses me off an the jaecoo 7 app is rubbish I wondered why I wasn't given the app from the dealership but it soon gives the reason why when you try to set up an account it's shockingly bad you can even get on it but other that them to issues the car is amazing

I ordered my red omoda 5 knight in the middle of March I have called many omoda dealers and feel and know motability customers wait longer for their cars im guessing as it's leased and not brought outright but disibility discrimination may play a part .

I find it's the only dealer who can't tell you your vin and batch number until its in a uk port my last car I was told ship and country it passed.

Omoda you need to find ways to update customers better expecially those on disibility motability we need a car for our basic needs not a pleasure tool.

I ordered from parks of Arbroath Scotland with Rachael eta please ? Only if you care.

Hello there ,
I have been driving vehicle JEACOO7 SHS DE26 xxxfor about 9 weeks. . The brakes fail lightly sometimes, the steering wheel becomes hard, and warning lights appear on the dashboard. Today at around 3:00 PM, I nearly had an accident because the brakes did not work properly. I M STILL SHAKING AND WAITING FOR THE ASSISTANCE. I do have photos
Will update
Kind regards,
Zak

TC Harrison Omoda Jaecoo Peterborough Review

I honestly cannot remember the last time I experienced customer service as exceptional as I received from Alan and Kevin at TC Harrison Omoda Jaecoo Peterborough.
From the moment my husband and I walked through the door, I felt I was dealing with people I could genuinely trust. We initially visited just to have a look, but ended up purchasing a brand-new black Jaecoo 7 Hybrid—and not because we felt pressured in any way. Quite the opposite. The entire sales journey was exciting, informative, and enjoyable.
Alan and Kevin took the time to explain everything in a way that was easy to understand, helping me compare the Jaecoo 7 with other vehicles on the market. The benefits and value this car offers are incredible, and their knowledge and passion for the product really shone through.
I was completely honest with them about my previous experience of owning a Range Rover Velar, which had unfortunately been the most expensive and frustrating car ownership experience of my life, spending nearly two of the last four years in the garage. I told them I never wanted to make that mistake again. The honesty, care, and genuine concern that Alan and Kevin showed throughout the process gave me complete confidence in my decision.
The experience was so positive that I turned to my husband and said, “We don’t need to go anywhere else—this is our new local dealership.”
Collection day was made even more special with a beautiful red bow on the car, and the team went above and beyond to arrange delivery on my birthday, creating a memory I will treasure for years to come.
If you’re considering visiting TC Harrison Omoda Jaecoo Peterborough, my advice is simple: go and see Alan and Kevin. I promise you won’t be disappointed. They have completely restored my faith in buying a car and set a standard of customer service that is second to none.
Thank you for making such a special purchase truly unforgettable. We are loving our new car.

Today we saw Fraser from the rayleigh jaecoo n he was very polite friendly, went throught everything about the car very professional great service all round thank you 😊