Dänisches Bettenlager Reviews 

Totally scam! I have ordered (order number: 4088804631 ) two side tables and one standing lamp in Germany, the lamp arrived however side tables never came and returned back from pack station I wrote an email in April they never answered. I gave a call 2 months later and they told me their system is broken and they cant create a ticket but the agent noted and she will start refund process. The refund never came.

I called them at 16 pm to ask about coming and collecting a table , it was ready to be collected they said . I go from Denmark to Flensburg and arrived at 17:30 pm , then they told me I was too late , i couldn’t just show up 30 min before they closed and collect the table , they already packed away again .. !!! Why didn’t they tell me that in the phone ?? Terrible customer service ! It’s the jysk on the Schleswigerstrasse 1 in Flensburg

They are terrible. Do not think that you get your stuff on time. They get your money at the first moment and then you have to send a lot of request for receiving your stuff.
I bought some stuff and after 2 weeks (the time that I had to get these stuff), they said we have not this item.
You know? They are terrible.

I received all of my furnitures broken and there is no way to get in touch with them

I went into the store at Kriftel on 19 February 2024 at 16:00.i ordered matress which happened to be the last one available. It was not vacuum sealed and I bought it because the man who assisted me said that it could be very easily transported in a car. Since I don't have a car, I ordered an Uber,thinking that I could ask the Uber driver to assist me in the transportation. It so happened that the matress could not fit into the vehicle, because the matress was not bound together with a band that holds it in place,after 25 min of time wasted in the RAIN,i walked back to the store from the parking, dragging this very heavy mattress!As a single female I found this to be very humiliating, as No one from the store offered to assist. When I explained in German to the lady at the store, she appeared to be irritated and unfriendly. She then shouted at me in German, saying that I should have folded the matress not rolled it!! I find this rude and unacceptable behavior! After dragging this mattress back to the car again together with the Uber driver, it eventually fitted into the boot of the car. My complaint is about the rudeness, Inpoliteness and unprofessional behavior of the staff, and the inefficiency! Why was the matress sold without it being properly vacum packed?????? I ended up spending a further €20 to the driver who did all the work in the transportation and packaging of the item where it was the duty of the staff to do so! I have never had a problem with JYSK online customer service, but their Ground staff is pathetic to say the least!!!!!!!!!

I am disappointed, as Jysk was one of my favorite stores for years. We have moved to a new apartment and went to Jysk to pick up online order and buy some small things for our new home on November 18th.

Occasionally, we saw a nice wardrobe and a mirror in a branch and asked if we could buy them with a delivery to our address. They said it was possible for an additional fee of 40 euros, we agreed, made and paid the order, and were super happy and went home, waiting for a delivery, that was promised to arrive approx. 11/24/2023.

As of today, December 22nd, 2023, NOTHING was delivered. We called the branch, we went to the branch, but all they say is that "there are customers that are waiting since October". We are new to Germany, and although we actively learn German, we don't have enough language skills to argue.

We are absolutely disappointed.

Order from Jysk (formerly Dänisches Bettenlager in Austria) => Shipping by UPS:

I'm 24/7 (Corona-related) in home office, ground floor, direct view to the front door including post box. A house bell is also available. Suddenly I got an e-mail "Package was successfully delivered". Mhmm, strange, I would have been surprised if the package arrived because I did not notice that someone had rung the bell or was even at the front door. I created an UPS online account to get more insight and after a few minutes I saw what happened: UPS didn't even drive to my town or house, but brought the package straight to the UPS parcel station to a neighboring village so that I can "kindly" pick it up myself. That's called service! Not even trying to deliver, but - conveniently for the UPS postman - brought directly to the parcel shop.

When I called the UPS service hotline, I was told, "Yes, that's the way it is, just pick it up".

So attention if you want to order from Jysk, who apparently always ships with UPS or DPD ... You have to pay 5€ for shipping, just to pick up the package by car anyway at the UPS parcel station.

I will not order again via the Jysk webshop. Because with such catastrophic methods, I am not surprised that everyone orders from Amazon. Even online giants like Amazon rely on the local post service, which reliably delivers to the door! If you willingly agree to send you parcels with a very bad-rated delivery service like UPS, at least make free shipping!

-------------------DEUTSCH------------------------------
Bestellung bei Jysk (ehemals Dänisches Bettenlager) => Versand durch UPS:

Bin 24/7 (Corona-bedingt) im Homeoffice, Erdgeschoss, direkter Blick zur Haustür inkl. Postkasten. Hausklingel ist auch vorhanden. Plötzlich eine E-Mail "Paket wurde erfolgreich zugestellt". Mhm, hätte mich gewundert, da ich nicht mitbekommen habe, dass jemand geklingelt hat oder überhaupt bei der Haustür war. UPS Online Konto angelegt, um mehr Einblick zu bekommen und siehe da: UPS hat meine Stadt bzw. mein Haus nicht mal angefahren, sondern das Paket direkt zur UPS-Paketstation im Nachbarsort gebracht, damit ich es mir dort "freundlicherweise" selbst abholen darf. Das nennt man Service! Nicht mal versucht zuzustellen, sondern direkt bequem zum Paketshop gebracht.

Bei einem Anruf bei der UPS-Service Hotline wurde mir so direkt gesagt, „ja, so ist das halt, holen sie es doch einfach ab“.

Also Achtung an alle, die bei Jysk bestellen wollen, die versenden offenbar immer mit UPS oder DPD... für die Bestellung musst ich 5€ Versandkosten bezahlen, nur um mir das Paket dann sowieso mit dem Auto abholen zu müssen.

Zukünftige Bestellungen über den Jysk-Webshop werde ich nicht mehr tätigen. Denn bei solch katastrophalen Methoden verwundert es mich nicht, dass jeder bei Amazon bestellt. Selbst Online-Riesen wie Amazon setzen auf die österreichische Post, die zuverlässig und termingerecht das Paket VOR DIE HAUSTÜR liefert. Wenn Jysk schon mit so einem schlecht bewertetem Unternehmen wie UPS zusammenarbeitet, dann bietet zumindest GRATIS Lieferung an! Dann tut es nur halb so weh...

Fake positive reviews here. The worst customer service!!! You need to organize the back delivery for your items either way it the item that someone needs to pick it up since it is huge!!

Just avoid!!

Really bad shopping experience.
This shop is not working on their customers order after 1 week. The customer service is answering with phony excuses like bla bla bla.
No recomandation at all for this Dänisches Bettenlager online shop in Germany - Berlin.
We try to give the retail stores a chance in our hometown but now we now it is better to stick with the best ;-) .... ama..n

terribly expensive mattress bought diamond spring pocket 7 zones now to two years already a hole in the middle warranty only after 2 cm hole mine is 11/2 first also no guarantee mattress cover you could wash but is torn in the washing machine at low temperatures and an extra large washing machine the employees were also not very helpful when selling the mattress I have chronic back problems and bought this mattress as an improvement sleeping now I can no longer sleep at all without pain everywhere

One of the worst online shops I've had to deal with so far, and also bad delivery.
Ordered a piece of furniture online at Dänisches Bettenlager.
The delivery company called for a delivery appointment, then they didn't show up with the explenation that the driver went home.
Second appointment they didn't show up again with the explenation that the driver didn't reach me on the telefon.
After I escalated this topic, they had a lie saying they were having the wrong number. Not possible since they called for appointments.

The furniture was delivered at the 3rd try and was broken.
After talking to the Service line from Dänisches Bettenlager, they advised to go with the broken one in the shop and exchange it there. However I would still have to pay the transportation costs. Really?
Probably not the smartest one that one.

I then chosed to send the furniture back and forget about this shop. Now waiting for the money to be transfered back since 10 days, after the pick-up of the package, and after I asked what is going on with the transfer, they said I should be patient.

Sorry Dänisches Bettenlager, you made me lose my patience.