Jwpei Reviews 

Do not order from this website.

I ordered a bag from here after seeing loads of positive tiktok reviews. As soon as it arrived you could smell the cheap plastic material. It was nothing like the pictures. I enquired about a return immediately. firstly it took me ages to figure out how to process a return through their website, its not clear and they make you open a chat to start the process.
Then they've request about 5 different photos of the product before they will even tell me how to return it. I think they are deliberately making it difficult in the hope that i will just give up.

Its a complete scam and I STILL havent been able to get a refund.

Product quality is low and website images are deceiving. Returning products is extremely frustrating. Buyer is responsible for shipping cost and they require you have a tracking number which is costly.

Incredibly difficult return service. I don't plan to shop here anymore- it should not take reaching out to support and waiting 24 hours for a return label to make a return.

Bag was shipped fast no complaints on the customer service/speed. The bag however doesn’t look as expensive and grand as it does online, the bag is still however cute just looks a little bit cheaper than made out.

I am filing this complaint because JW PEI has failed to resolve an issue that is entirely under its responsibility.

My order is being held by Brazilian Customs because an authenticity report from the brand or its authorized representative is required. This is not a document that I, as the customer, can provide.

Despite several contacts, JW PEI has repeatedly instructed me to contact Brazilian Customs or the postal service. This is unreasonable, as only the brand or the party responsible for the shipment can provide the requested authenticity documentation.

I have fulfilled all of my obligations as a customer by paying for my order in full. I should not be responsible for resolving documentation issues that belong to the seller.

I demand that JW PEI immediately:

* Provide the required authenticity documentation to the relevant authorities or logistics provider to secure the release of my package; or
* Issue a full refund without further delay.

If this matter is not resolved promptly, I will dispute the transaction with my credit card issuer and pursue all available consumer protection remedies.

I expect JW PEI to take responsibility for this matter and provide a prompt and satisfactory resolution.

ORDER: br53058

I should have read the reviews. Slick advertising, attractive pricing, got tricked. I bought two bags and they arrived but are of very poor quality. Smell gross, certainly PVC (or “vegan leather” as they call it), plasticky, shiny, icky. I feel bad as I’m never using them and feel wasteful now (environmental impact) plus silly for funding a very iffy business.

I just got my order Lucia Classic Top handbags in black and brown. The bags were shipped from China and it doesn't look like the one on the website. It's smaller and as you can see I posted some of the pics with tape measure. I'm not buying anymore.

This is a ridiculously difficult return process....
Have to take pictures of the item
Take pictures of the hang tag,
Take picture of the package,
Have to pay for return,
Have to find a carrier
Have to generate my own label
Have to send tracking within 48hrs
And if anything is missed I can't get a refund. This is ridiculous... Intentionally made it hard, near impossible for someone to return.

The dress looks nothing like the picture and arrived damaged with a tear. I requested a return and a full refund, but the platform keeps offering me partial refunds instead of solving the problem. I am insisting on a full refund only. Do not buy from this seller. Highly NOT recommended!

Placed an order for 4 bags on 5/7. It is now 6/13 and nothing. I have contacted their customer service multiple times and gotten no response. Their SLAs on their website do not mean anything. Order processing, shipping, customer service response time, etc. are all lies. I had to do a chargeback to get my money back!

This was one of the most frustrating return experiences I have ever had.

I purchased two handbags and found that they were not as pictured, so I immediately attempted to return them. When I requested a return label, I was told that one would not be provided. I was also informed that the items had to be returned in the original shipping box. Unfortunately, I had already discarded the box because it arrived damaged.

To comply with the return requirements, I purchased a new box and shipped the handbags back via Priority Mail at a significant cost to myself. Now I am receiving pushback because the items were not returned in the original box, even though the handbags are essentially untouched and in the same condition in which they were received.

The entire process has been unnecessarily difficult and customer-unfriendly. Based on this experience, I will never purchase from this company again.

If I could give this company 0 stars, I would. I placed an order that never arrived, and after multiple attempts to contact customer service, they stopped responding to my emails and phone calls altogether. I was completely ghosted.

Not only have I not received my order, but I also have not been refunded. At this point, it feels like a scam. I would strongly advise others to be cautious before purchasing from this company.

Nothing special smell on glue bag is smell l never order again, is not worth this money, better order fake

Bag is not as pictured. Handle strap is no where near the same length as photo. No way to carry on arm. Return process is ridiculous for $100 bag. You must send them photos in advance (who does this)? Then pay for shipping. Do yourself a favor and don’t order from them.

Terrible service, I placed an order which got missing, they amde a mistake with the order and didn't print my full address ( even when I put the full address when placing the order)and the courier could not deliver because the address wasn't enough. I provided them and Jwpei the info again but them the courier just decided to send it back to the sender. I tried to contact them for refund but are really bad at responding messages. If you want to avoid this dispointment and stress DON'T BUY from them.

DO NOT ORDER from this company!!!
I ordered 4 different sparkly cases and... the inconsistency! Some boxes are missing the extra replacement jewels (which you definitely WILL need), some gems on the cases are poorly glued (ie: 3 gems on top of each other/missing, etc).
And to top it all off, their customer service is non existent (the ''contact email'' is not in service, so you can not reach them regarding any issues.)
Don't make the same mistake as me and order elsewhere! xo
And to JWPEI: so much for trying to dodge your customers. No wonder your reviews are at 1.2 stars!
I'll be sure to post my review on your socials as well :)

Beware of ordering from JEPei!!!
April 15th I placed an on line order with JWPei for their Hana bag and I knew that it was backordered until the ship date of May15th. On April 20th I decided to cancel the order and just received an email from them stating it will cost THEM lots of money to cancel the order and they are willing to give me a $3.00 credit if I kept my order !!! I did tell them to cancel the order - just be aware that you might encounter their “ run around” if you cancel or even try to return an item!!

Seriously bad customer service, keep saying same thing and completely unwilling to assist / help with a resolution. Don’t bother

DO NOT BUY! Worst experience, I brought a bag and a dress - this took forever to arrive! I couldn’t even track the package which made me anxious. The dress was okay and I ordered a size smaller as they are not true to size on their website so size down on dresses. The bag arrived, super bad quality so I decided to send it back and tried to find a return policy. Turns out you need to email them directly- so I did and to my surprise they wanted photos to prove this has not been worn or used that’s fine I understand but I would have no time to wear it as when it arrived I knew these items are definitely not fitting me and the bag looks cheap. I sent the photos and waited for a response… they didn’t provide me with a QR code so I had to write the address on paper and stick it on… return cost me £8.25! If I had known so much fuss will revolve around this bag and dress I would’ve looked elsewhere. All in all I hope they refund me the full amount + postage.

Product not like shown on the website (way smaller, bought the Nala Wide Tote Bag). Return is really expensive. Can’t recommend to buy it in this shop!