JustFly Reviews 

202,547
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 7,295 reviews, reviewers had a great experience with this company. Customers frequently praised the website's ease of use and the straightforward booking process, making their experience seamless. Many people found competitive and affordable prices, often securing better rates than direct airline bookings and appreciating price alerts. Conversely, some people felt confused by baggage selection and encountered unexpected charges or hidden fees, impacting their final price perception. Other reviewers mentioned booking issues, including unexpected cancellations, difficulties printing tickets, or strict time limits for entering traveler information.

What people talk about most

Booking process

Reviewers mention ambiguous feedback about the booking process, with many finding it fast, easy, and... See more

Price

Customers consistently note ambiguous experiences with price, with many praising affordable air tickets and... See more

User experience

Consumers find the user experience to be positive, with many reviewers describing it as seamless, easy, and... See more

Website

Reviewers highlight ambiguous aspects of website experiences, with many finding the process easy and... See more

Service

Customers had ambiguous experiences with service, with some praising it as easy, effortless, and a great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The baggage selection was confusing -- if we put down 1 bag, it appears we are getting charge automatically for 2 bags because 2 people are flying. We only take one bag . . . how much is the carry on... See more

Rated 4 out of 5 stars

The website was easy to use and the price for my airfare couldn't be beat by others. I did try to call the customer service number to see if I could get a better price than the website offered, but... See more

Rated 4 out of 5 stars

This is my first time buying airline tickets. I did not know what to expect, but it was kinda easy to go in and read and follow steps and a little help from my cousin who does flying.

Rated 4 out of 5 stars

calling then when u buy a ticket the price is high than online. online, u cannot buy your ticket at night only in the morning.


Company details

  1. Flights search site
  2. Travel agent

Written by the company

JustFly was created by a team of technological experts with many years of experience in the travel industry. We believe our platform is second to none when it comes to issuing low cost tickets efficiently in a user-friendly environment. We have partnered with over 400 airlines to deliver the best prices possible to our customers. Our team of travel agents is ready to assist you on the phone you can rest assured we're with you every step of the way to make sure your vacation is flawless.


Contact info

4.1

Great

TrustScore 4 out of 5

203k reviews

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4.1

All reviews

(202,547)

7,349 reviews in the last 12 months

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Rated 5 out of 5 stars

Customer service was great!

Customer service was great!! I booked on line and decline at the confirmation points, customer service called back right away and booked for me and also help to travel ins, wheelchair assistent.

9 February 2026
Rated 5 out of 5 stars

Must Use, Must Save

I’ve used Justfly quite often when making travel arrangements. I appreciate the ease of use of the website and the various payment options when making purchases.

16 November 2025
Rated 4 out of 5 stars

This was easy to use - but extensive charges to pick seat

This was easy to use. I don't know if it's JustFly or the airline, but I opted to pay more to pick my seat (Over $100), then when I went to pick the seat, it was an additional $20 per seat, per flight (4 in total). I have not experienced this before once I upgraded, then to be charged again.

21 July 2026

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