The baggage selection was confusing -- if we put down 1 bag, it appears we are getting charge automatically for 2 bags because 2 people are flying. We only take one bag . . . how much is the carry on... See more
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JustFly was created by a team of technological experts with many years of experience in the travel industry. We believe our platform is second to none when it comes to issuing low cost tickets efficiently in a user-friendly environment. We have partnered with over 400 airlines to deliver the best prices possible to our customers. Our team of travel agents is ready to assist you on the phone you can rest assured we're with you every step of the way to make sure your vacation is flawless.
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I paid for bags my payment was accepted…
I paid for bags my payment was accepted and confirmation for flights given, only to find out they didn't add my bags and a refund is scheduled for AFTER my travel!
Kayak is more dependable.
It was Seemless
ontime booking
Good experience- easy to do business…
Good experience- easy to do business with. Thank you.
We booked the wrong dates
We booked the wrong dates. Justfly was so easy to cancel and refunded me 100% my money back. Will definitely use them anytime I’m booking flights now.
Customer service was great!
Customer service was great!! I booked on line and decline at the confirmation points, customer service called back right away and booked for me and also help to travel ins, wheelchair assistent.
Must Use, Must Save
I’ve used Justfly quite often when making travel arrangements. I appreciate the ease of use of the website and the various payment options when making purchases.
Deceiving that they use Frontier logo…
Deceiving that they use Frontier logo making me think I was on the Frontier site. Many extra fees not evident when I purchased my ticket. Cost for carry on bag higher than Frontier
This was easy to use - but extensive charges to pick seat
This was easy to use. I don't know if it's JustFly or the airline, but I opted to pay more to pick my seat (Over $100), then when I went to pick the seat, it was an additional $20 per seat, per flight (4 in total). I have not experienced this before once I upgraded, then to be charged again.
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