iqelectro.com Reviews 

194
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 118 reviews, reviewers overwhelmingly had a very great experience with this company. Customers frequently praise the high quality of the products and mention that the helpful support team makes placing orders online very simple. People often note that items typically arrive on time, are securely packaged, and function exactly as described. Some reviewers were not happy with unexpected delivery delays and experienced frustrating issues trying to obtain tracking information. Consumers also mentioned difficulties getting prompt responses from support staff regarding unfulfilled or severely delayed orders. A few individuals experienced problems with damaged items and found communication quite challenging during resolution attempts.

What people talk about most

Product

Clients share positive opinions on product quality, availability, and performance. Consumers frequently... See more

Delivery service

Users describe positive interactions with delivery service, noting that packages frequently arrive quickly... See more

Order

People report ambiguous experiences with order processes, reflecting a clear divergence in consumer... See more

Service

Consumers find service to be positive, highlighting efficient and professional experiences from start to... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being extremely... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered 2 boards at once with 2 day shipping, parts did not arrive within 2 day timeframe and only received 1 board. I reached out to customer service and they rectified the situation and i had new bo... See more

Company replied

Rated 4 out of 5 stars

Placed an order that took about a week longer than expected. Placed another order and we received that second order in a timely manner. Product NEW as advertised..

Company replied

Rated 5 out of 5 stars

Artie was incredibly polite and did everything he could to help me find the right part. We ran into some challenges installing the new model with our old equipment, but he made the whole process so mu... See more

Rated 5 out of 5 stars

We were able to locate the Honeywell Thermostat for our A/C very quickly on their website. Placing the order was very easy. The product was delivered in a very timely manner. Installation instructio... See more

Company replied


Company details

  1. Industrial equipment supplier

Written by the company

IQElectro LLC


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

194 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 15% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(194)

118 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They carried a discontinued part at a…

They carried a discontinued part at a reasonable price and shipped it quickly. Couldn't ask for more. The item itself arrived fully functional and didn't require any more fuss or hassle afterwards.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

they had the products we had been searching for, and the Turnaround time was quick. Definitely will be doing
business with them again. Staff that we talked with
very helpful

17 August 2026
Unprompted review
iqelectro.com logo

Reply from iqelectro.com

It’s always a pleasure to hear from a happy customer! Thank you for your kind review and for choosing us. We truly appreciate it and look forward to seeing you again!

Rated 5 out of 5 stars

Exactly what I needed for a DIY A/C…

Exactly what I needed for a DIY A/C repair
I needed a Lennox 18M81 variable-speed blower motor to fix my Lennox Unit. IQElectro had exactly the preprogrammed part I needed. The shipping was fast, and the part was a direct, drop-in replacement that got my system back up and running. Great experience overall!

18 August 2026
Unprompted review
iqelectro.com logo

Reply from iqelectro.com

Thank you so much for your wonderful review! We truly appreciate you taking the time to share your experience with us. It means a lot to our team to know that you were happy with our service. We look forward to welcoming you back again soon!

Rated 3 out of 5 stars

I have not received my smoke detectors…

I have not received my smoke detectors and still trying to work it out.

So I have been promised twice additionally that my product is shipped. Still nothing and can’t even get a tracking number. Empty promises of shipping.

Shameful, irreputable, fraudulent company.

24 August 2026
Unprompted review
iqelectro.com logo

Reply from iqelectro.com

We’re very sorry that you experienced difficulties receiving your order. We did ship your item within the first few days after the order was placed but unfortunately there was a delay with UPS during transit.

According to the tracking information, UPS has already made several delivery attempt but the package could not be delivered because the recipient was not available. Unfortunately, once the package is handed over to the carrier, we don’t have direct control over the delivery process or the courier’s actions.

For full transparency, here is the tracking number: 1Z1496C60315722666. You can use it to view the complete delivery history and current status directly with UPS.
We completely understand your frustration and sincerely want to earn back your trust. Please feel free to contact us directly and we’ll do everything we can to help resolve the situation.

Thank you for your patience and understanding!

Rated 5 out of 5 stars

The interactive communication!

The interactive process of ensuring my order was accurate is what really matters to me. Also the information provided help set my expectations concerning when the product would arrive and how.

24 July 2026
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE!!!!! IF I COULD GIVE NO STARS I WOULD!!!!

BUYER BEWARE!!!!! IF I COULD GIVE NO STARS I WOULD!!!!
PRODUCT IS NOT NEW AND IS DAMAGED!
This company advertises providing new, overstock items but the product they provide arrives in a damaged box that has clearly compromised the item.
After they assure that the product is new and will work, once you open the box to discover it has been damaged, they change their message to the item cannot be returned due to you opening the box to confirm whether the product was damaged, which they said it was not.
COMPANY TAKES MULTIPLE DAYS TO SHIP!
While their website reflects items ship in 24 hours, it took them more than 72 hours to ship.
DO NOT PAY FOR EXPEDITED SHIPPING!
Paying for expedited shipping results in them shipping via their regular method, which they advertise as free, resulting in the product arriving much later than promised, leaving me to assume they pocketed the expedited shipping cost.
For my order I paid for 2-Day shipping but the product took over 4 days to arrive.
While it seems like simple math that I should expect the item to arrive 3 days after I ordered (1 day to send out plus 2 days shipping), they seem to think 2 plus 1 equals 7 which is the number of days between my order and the item arriving.
STICK WITH A REPUTABLE COMPANY THAT STANDS BEHIND THEIR PRODUCT AS YOU WILL LIKELY BE DISAPPOINTED AND OUT YOUR HARD EARNED MONEY!!!!

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Service and easy ordering process

Excellent service from start to finish. The ordering process was smooth, the staff was knowledgeable and helpful, and they took the time to answer all of my questions. The fire alarm system arrived as expected, and the overall experience was efficient and professional. I highly recommend this company for their outstanding customer service and quality products.

20 July 2026
Unprompted review
iqelectro.com logo

Reply from iqelectro.com

Thank you for your kind review! We're glad you had a smooth experience and appreciate your recommendation.

Rated 5 out of 5 stars

Customer Service

Customer Service, delivery service

17 July 2026
Unprompted review
iqelectro.com logo

Reply from iqelectro.com

We appreciate your kind words.

Rated 5 out of 5 stars

Very happy iqelectro

Very happy iqelectro
Thank you 😊

9 July 2026
Unprompted review
iqelectro.com logo

Reply from iqelectro.com

We're delighted you're happy with your experience!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, communication is very good and the delivery was great. Got the parts earlier than expected

30 June 2026
Unprompted review
iqelectro.com logo

Reply from iqelectro.com

We're delighted to hear you were happy with our customer service, communication, and speedy delivery. We look forward to helping you again in the future!

Rated 1 out of 5 stars

Worst company I have ever done business…

Worst company I have ever done business with. I paid for overnight shipping, yet more than 10 days later my order still has not shipped.

Customer service has repeatedly told me the order has been shipped, but the UPS tracking number they provided clearly shows that only a shipping label was created—the package has never been picked up by UPS.

Paying extra for overnight shipping and then being given misleading information is completely unacceptable. I would not recommend this company to anyone.

Reply/Edit
To respond to your Reply, to show that you are not accurate. Here is the email from your own company:
I wanted to give you an update on your order and sincerely apologize for the delay.

"We investigated the issue and found out that the item we initially had in stock turned out to be defective. Since we maintain strict quality standards, we couldn't ship it to you. We immediately ordered a replacement from our supplier, but they unfortunately delayed the shipment. There was also a slight misunderstanding internally where a team member considered shipping the original item but ultimately decided against it to ensure you receive perfect quality.

The good news is that we have just received the new batch. To make things right, we will ship your order via express delivery entirely at our expense.

Thank you so much for your patience and understanding. I will send you the tracking number as soon as it's dispatched."

29 June 2026
Unprompted review
iqelectro.com logo

Reply from iqelectro.com

We’re very sorry to hear about your experience and truly understand your frustration. As soon as we learned that the shipment may have been lost in transit, we immediately offered to send a replacement and did everything we could to resolve the situation quickly; however, you declined the replacement. We always aim to act as efficiently as possible, and we regret that this experience fell short of your expectations. We are always open to further assistance and to helping resolve any remaining concerns.

Rated 4 out of 5 stars

I expected the item to ship sooner but…

I expected the item to ship sooner but when I spoke with representative he explained the backlog and would expedite my order. I was pleased that he was able to get my item shipped sooner.

29 June 2026
Unprompted review
iqelectro.com logo

Reply from iqelectro.com

We appreciate your patience and are glad we could assist.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look